Implementation Consultant
4 weeks ago
Assent Compliance Inc. is a leading provider of supply chain sustainability solutions for top-tier manufacturers. We're seeking an experienced Implementation Consultant to join our Professional Services team.
About the RoleThe Implementation Consultant will play a critical role in delivering our services to customers, working closely with them to define and execute project plans from start to finish. This is a unique opportunity to join a dynamic team and contribute to the success of our customers.
Key Responsibilities- Manage the initial onboarding process, ensuring a deep understanding of client goals, business, and data.
- Partner with Customer Success to align client data setup and program configuration with desired outcomes.
- Build confidence and trust with clients using project management methodologies and deliverables.
- Develop and maintain relationships with key stakeholders within assigned client organizations.
- Manage processes and procedures for activities covering provisioning, setup, data load, build, test, and deployment of customer systems.
- Conduct data discovery and implementation workshops, ensuring optimized data implementation for long-term success.
- Identify data risks, assess potential impacts, and collaborate with internal teams to implement effective mitigation strategies.
- Input and maintain designated business systems tools with up-to-date statuses, communications, and correspondence with Assent clients.
- Collaborate with cross-functional Assent teams to develop and enhance best-in-class processes, procedures, and templates.
- Consult with clients on program direction, leveraging beginner to intermediate regulatory knowledge.
- Utilize Assent's internal resources to proactively respond to client queries.
- Stay informed and up-to-date with product releases and regulatory updates to best support Assent's clients.
- Serve as a friendly and professional frontline contact with Assent's clients.
- Familiarize yourself with corporate security policies and follow guidance set out by processes and procedures.
We're looking for an individual with:
- Excellent oral and written communication skills in English.
- A University, College, and/or Post Graduate Certificate in a related area of study or equal working experience.
- Minimum of 3 years related work experience in customer success, project management, and/or consulting roles.
- Working knowledge of consultative customer management and/or project management roles.
- Experience working in a technology/SaaS and/or a Professional Services organization.
- Solid interpersonal skills, with the ability to build stable relationships in a collaborative environment.
- Advanced Excel skills, with the ability to leverage all Excel functions to analyze and report complex datasets.
- Excellent time management and organizational skills, with the ability to effectively prioritize and execute on several asks for many different client accounts and internal stakeholders.
- An insatiable thirst for knowledge, with a motivation to learn and stay up-to-date with changing regulations.
- Maturity, poise, and professionalism.
- Emotional intelligence, with self-awareness, the ability to see things from various points of view, and self-regulation.
- Intellectual curiosity, with excellent problem-solving skills.
- The ability to anticipate, understand, and respond to the needs of others, and be proactive about communicating.
- A strong team player, always willing to lend a helping hand, and motivated to contribute expertise to a diverse pool of resources to support business goals.
- A critical thinker, able to suggest, implement, and support efficient and effective operations.
- Grit, with a conscientious approach, a willingness to provide solutions over excuses, and a dedication to achieving excellence and driving results.
- Open to feedback, coachable, and always striving to self-improve.
- Proficient in the use of MS Office Suite and Google Applications, and other Office Productivity tools.
We're a Certified B Corporation, committed to environmental, social, and governance excellence. Our hybrid work model offers flexibility and autonomy, with occasional in-person workdays. We prioritize wellness, financial benefits, and lifelong learning, creating a supportive and inclusive environment for our team members.
If you're passionate about supply chain sustainability and professional services, we encourage you to apply for this exciting opportunity.
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Ottawa, Ontario, Canada Assent Full timeAbout AssentAssent is a leading solution for supply chain sustainability tailored for top-tier manufacturers. Our mission is to help companies navigate hidden risks and achieve sustainability goals.Job DescriptionWe are seeking an Implementation Consultant to join our Professional Services team. As an Implementation Consultant, you will play a critical role...
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Ottawa, Ontario, Canada Assent Full timeAbout AssentAssent is a leading solution for supply chain sustainability tailored for top-tier, sustainability-driven manufacturers. Our platform helps companies identify and mitigate hidden risks in their supply chains, ensuring compliance with environmental, social, and governance (ESG) standards.Job DescriptionWe are seeking an Implementation Consultant...
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