Implementation Consultant

5 months ago

Ottawa, Canada Multiview Corporation Full time

**Implementation Consultant, Financial Software **(Remote within North America)**

Reporting to the Implementation Manager of Professional Services, the primary responsibility of an **Implementation Consultant** is to nurture strong business-to-business client relationships, throughout the assigned project, leading the successful software implementation of Multiview Financial Software, based on the client’s contract specifications.

**_“Are you an accountant frustrated by the long hours at month-end? Stressed by the additional workload at year-end and ready to use your knowledge to End Month End? Multiview is looking to add team members like you with prior experience/knowledge in finance, accounting, payroll processing, accounts payable/receivable, analysis, financial reporting and/or materials management. Together, we'll help our clients implement our software and best practice solutions so that they can stop chasing numbers and start using them.”_**

**WHAT WE ARE LOOKING FOR**:
At Multiview, we are client obsessed. Being tech-savvy with great communication and problem-solving skills are important, but equally so is having a passion for driving client success and the desire to be a contributing member of our culture where the genuine care of people is our compass.

The **'Implementation Consultants’ (IC)** play a critical role in helping our clients with their software implementation after performing business analysis by design and troubleshooting, documenting project requirements, validating requirements and collaborating with internal and external stakeholders to design proposals. The ICs work directly with clients and internal departments to ensure a successful implementation deliverable within the project scope and budget.

If this sounds like you, read on

**WHAT YOU WILL DO**:

- Work with new clients to assist them with the transitioning from a legacy financial system to Multiview Financial Software
- Work collaboratively with Multiview’s Implementation team, processes and methodologies in the development, management, and execution of client project plans
- Perform strategic reviews with clients to understand their needs in terms of their financial reporting, internal processes, and finance software needs
- Prepare project plans and work with new clients to define projects items and milestones
- Work with existing clients on implementing new modules, new interfaces, or custom work
- Manage a portfolio of client accounts from project initiation to close; prepare project plans and work with new clients to define projects items and milestones
- Support new clients in their go-live process, facilitate technical discussions, whiteboarding for project integrations and technical solutions
- Record and manage project deliverables, risks, and actions
- Provide regular Implementation status reports to key stakeholders, highlighting critical issues and the overall status of the assigned project; investigating and making recommendations on issues that challenge scope boundaries
- Maintain a highly detail-oriented view on client project plans, while exercising good interpersonal and organizational skills to develop strong client relationships
- Prioritizing work and managing multiple tasks simultaneously while adhering to deadlines; Track time to capture revenue adequately
- Proactively communicate with clients and internal staff to manage enhancement requirements and escalations; support clients through all phases of the implementation as required
- Deal with confidential data and adhere to applicable data protection acts

**COMPETENCIES PORTFOLIO**:

- **Customer Service**- This role affects 100% of all clients who purchase Multiview Financial software. The position is responsible for the success of the client’s understanding and potential for utilization of Multiview.
- **Technical Skills** - Strong in-depth knowledge of the ERP products and accounting is required to perform the role competently. The incumbent must be comfortable using the technology and be able to explain it to others. This level of expertise is gained through extensive on-the-job experience.
- **Problem-solving** - Proactive in anticipating and resolving problems. Strong analytical and problem-solving skills to meet the requirements of the project are required
- **Interpersonal Skills** -Ability to effectively coach, communicate and work with various team members both internally and externally. Strong verbal communication skills are required
- **Organization** - Ability to handle multiple projects simultaneously to meet deadlines and prioritize tasks to ensure a smooth client support experience and operational excellence
- **Teamwork** - works with multiple teams cross-functionally, and must know how to effectively address the needs of each team while always keeping the client’s outcomes as the driver
- **Initiative** - Seeks, accepts, and completes new tasks using own initiative; works independently with little supervision.

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