Manager, Technical Operations

6 months ago

Burlington, Canada TransUnion Full time

TransUnion's Job Applicant Privacy Notice

**What We'll Bring**:
TransUnion believes in investing in the best people. Our dynamic and diverse environment values and promotes the growth of associates in their jobs, roles and careers. Our organization supports ambitious individuals who seek career satisfaction and development.

At TransUnion, we are dedicated to finding ways information can be used to help people make better and smarter decisions. As a trusted provider of global information solutions, our mission is to help people around the world access the opportunities that lead to a higher quality of life, by helping organizations optimize their risk-based decisions and enabling consumers to understand and manage their personal information. When people have access to more complete and multidimensional information, they can make more informed decisions and achieve great things. Every day TransUnion offers our employees the tools and resources they need to find ways information can be used in diverse ways. Whether it is helping businesses better manage risk, providing better insights so a consumer can qualify for his first mortgage or working with law enforcement to make neighborhoods safer, we are improving the quality of life for individuals, families, communities and local economies around the world.

**What You'll Bring**:

- Bachelor’s degree or College Diploma in Computer Science or related field
- 7+ years of experience in related role.
- Must have strong oral and written communication skills.
- Advanced PC skills in appropriate Microsoft Office programs required.
- Data analytic skills.
- Detail oriented.
- Strong customer service skills.
- Strong problem-solving skills.
- Ability to manage multiple demands in a fast-paced environment.
- Knowledge in customer Loan origination systems is an asset.
- Data communications skills is an asset
- Working knowledge of Linux or Unix Operation system, and associated programming languages an asset.
- Experience with JSON and SML transaction is an asset.

**Impact You'll Make**:

- Provide expert technical support for our customers, including procuring a new TransUnion solution or product, assisting with systems interfaces and technical set-up, and setting appropriate expectations.
- Are responsible for delivery and execution of customized solutions to our customers, coordinating with ePMO and GT teams.
- Work closely with the TransUnion Client Engineering team to understand proposed and documented solutions.
- Validate new products, product features, and enhancements.

**Deliverables**
- Oversee the management of a group of post-sales technical consultants.
- Ensure work assignments are assigned to staff as engagements are received.
- Review the work of staff ensuring they are delivering on their responsibilities and accountabilities including:

- Updates to tickets
- Opening Rally features
- Providing regular updates to sales/customers/other stakeholders
- Validating solutions in UAT and production
- Handoff to internal stakeholders
- Address day to day work issues technical support staff may bring to your attention, escalating where necessary.
- Advise Management about progress, problems, and activities related to the Technical Onboarding and Technical Support work load.
- Provide and maintain monthly dashboard on team activities.
- Provide coaching and mentorship to the team, providing guidance to associates based on your knowledge and experience.
- Lead regular team meetings.
- Meet with individual team members on a regular basis.
- Provide feedback on staff to Senior Management on a regular and consistent basis.
- Adhere to all Standard Operation Procedures and processes.
- Comply with all consumer reporting, privacy and compliance requirements.
- Provide guidance to other members of the onboarding team.
- Perform other related duties as assigned.
- Accommodation is available, including for applicants with disabilities, in accordance with applicable laws. _

TransUnion's Internal Job Title:
Manager II, Strategic Operations

  • Business Transformation Specialist

    3 weeks ago

    Burlington, Ontario, Canada Global Technical Talent Full time

    We are seeking a highly skilled Business Transformation Specialist to lead our cutover activities for BOT project deployment, ensuring a seamless transition with minimal disruption to our business operations. As a key member of our team at Global Technical Talent, you will develop comprehensive cutover plans, manage stakeholders, conduct thorough readiness...

  • Assurance Manager

    6 months ago

    Burlington, Canada Certified Technical Experts Full time

    **Certified Technical Experts is assisting a client in fulfilling a role of Assurance Manager. **For this role of Assurance Manager, the duties will include planning and conducting audits of client financial statements, managing the development of appropriate audit programs, managing performance of risk assessments and reviewing workpapers. **About the...

  • Portfolio Management Associate

    6 months ago

    Burlington, Canada Mandeville Operations Management Inc. Full time

    **Essential Functions**: - Assist the CIO supervising the managed account platforms, including Portfolio Manager program, Public SMA program and Private SMA program. - Conduct managed account reviews and provided detailed reporting and risk management follow-up to the CIO and interaction with Mandeville’s licensed Portfolio Managers. - Prepare Managed...

  • Business Validation Lead

    3 weeks ago

    Burlington, Ontario, Canada Global Technical Talent Full time

    Global Technical Talent is seeking a skilled Business Validation Lead - SAP to join our team. This role involves managing and supporting critical BV test activities, ensuring the successful delivery of SAP S/4HANA projects.About the RoleTest Planning and Execution:Develop detailed test plans for planned releases and rollouts.Scope test efforts to ensure...

  • SAP Business Validation Expert

    3 weeks ago

    Burlington, Ontario, Canada Global Technical Talent Full time

    Job OverviewWe are seeking a highly skilled SAP Business Validation Expert to join our team at Global Technical Talent. As a key member of our organization, you will play a crucial role in managing critical business validation test activities for SAP S/4HANA projects.Main ResponsibilitiesTest Planning and Execution:Develop detailed test plans for releases...

  • Technical Writer

    6 months ago

    Burlington, Canada Evertz Microsystems Limited Full time

    **Responsibilities**: - Ensure compliance with company and department policies and Standard Operating Procedures. (SOP’s) - Create, edit and maintain technical documentation including preparation of technical articles and testing documentation - Create videos as interactive documents for products - Work closely with development teams to deliver...

  • Technical Project Manager

    6 months ago

    Burlington, Canada One Motion Technologies Inc. Full time

    **Your Journey Starts Here!** Imagine joining a team of superheroes at OneMotion, each of us called upon to breathe life back into struggling businesses. They stand on the brink, their outdated custom software a hurdle they cannot overcome alone. They need us, their OneMotion team, to restore, rebuild, and maintain their software systems. Together, we’ll...

  • Technical Support Specialist

    3 weeks ago

    Burlington, Ontario, Canada Boundlessfellows Full time

    Company Overview:Boundlessfellows is a dynamic organization revolutionizing the grocery industry through innovative solutions.About the Role:We are seeking an exceptional Technical Support Specialist to join our logistics operations team. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our...

  • Partner Technical Manager

    6 months ago

    Burlington, Canada Pure Storage Full time

    Company Overview: **BE PART OF BUILDING THE FUTURE.** What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? The answer is data, - all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data...

  • Technical Manager- Plant Scada

    6 months ago

    Burlington, Canada Ulteig Engineers Full time

    **The Opportunity** **What You'll Do** This individual will report directly to an AISP Associate Director, interacting closely with other corporate business units such as sales, marketing, account management, and project management. The Technical Manager is a self-starting technical leader with expertise in leadership, communication, resource management...

  • Technical Support Specialist

    7 days ago

    Burlington, Ontario, Canada Boundlessfellows Full time

    About UsBoundlessfellows is a forward-thinking company that's revolutionizing the grocery industry. We believe everyone should have access to the food they love and more time to enjoy it together.Job DescriptionWe're seeking an experienced Technical Support Specialist to join our team in Toronto, Canada. As a key member of our warehouse operations team,...

  • Technical Writer

    7 months ago

    Burlington, Canada Evertz Microsystems Limited Full time

    **Responsibilities**: - Ensure compliance with company and department policies and Standard Operating Procedures. (SOP’s) - Create, edit and maintain technical documentation including preparation of technical articles and testing documentation - Create videos as interactive documents for products - Work closely with development teams to deliver...

  • Technical Writer

    7 months ago

    Burlington, Canada Evertz Microsystems Limited Full time

    **Responsibilities**: - Ensure compliance with company and department policies and Standard Operating Procedures. (SOP’s) - Create, edit and maintain technical documentation including preparation of technical articles and testing documentation - Create videos as interactive documents for products - Work closely with development teams to deliver...

  • Bsc - Manager, Soccer Operations

    7 months ago

    Burlington, Canada Ontario Soccer Full time

    **BURLINGTON SOCCER CLUB** 3390 South Service Road, Suite 104, Burlington ON L7N 3J5 Position Title: Manager, Soccer Operations Type: Full time, Salary Location: Burlington, ON Reports To: Director of Soccer Start Date: TBD Remuneration: $52,000 - 60,000 BACKGROUND The Burlington Soccer Club (BSC), a not-for-profit organization, was established in 1962....

  • Leader technique Projet F/H

    1 month ago

    Burlington, Canada Global Technical Talent Full time

    p>Job Title: Change Lead - SAP Contract Duration: 6+ Months Pay rate: C$110.93/hr Location: Burlington, ON Work Type: Onsite About the Role: As a Change Lead - SAP, you will play a critical role in driving the successful implementation of BOT initiatives across various countries. Change Management Strategy: Collaborate with project managers and central...

  • Technical Low Speed Line Operator

    2 weeks ago

    Burlington, Canada Hunter Amenities International Full time

    Hunter Amenities is one of the world’s largest manufacturers of Guest Amenities with 40 years of experience in the global market. We are a highly entrepreneurial, professional, and driven organization that believes in teamwork, professional ethics, and outstanding service. Hunter is proud to be a Platinum level member of the “Best Managed Companies”...

  • Operations Manager

    7 months ago

    Burlington, Canada ZOOK Full time

    **Job Summary**: The Operations Manager is responsible for ensuring the smooth running of all operational elements of ZOOK Metal Business Unit Burlington facility. This includes the cohesive teamwork of personnel, development and implementation of systems and the leadership of internal operations. The Operations Manager is responsible for creating a...

  • Operations Manager

    6 months ago

    Burlington, Canada Grantek Systems Integration Full time

    **Company Description** From concept to design to execution, be part of the team that gets everyday products to people.** Do you want to have an impact on creating products from today’s top brands? Does having a company care about your career today and into the future motivate you? Does an environment where your opinions matter excites you? Do you thrive...

  • Marine Technical Parts Coordinator

    3 months ago

    Burlington, Canada Mckeil Marine Limited Full time

    McKeil Marine is one of Canada’s leading marine service providers. Experienced and adaptive, we deliver turn-key solutions that support our customers success in a wide range of transportation and project challenges. Customer service, safety, quality, and respect for the environment are at the heart of our operations. When you join McKeil Marine you can...

  • Technical Manager

    3 weeks ago

    Burlington, Canada Ulteig Engineers Full time

    **The Opportunity** **What You'll Do** Interact closely with other corporate business units such as sales, marketing, account management, and project management. The Technical Manager is a self-starting technical leader with expertise in leadership, w/ww SCADA, resource management and engagement, business acumen, industry framework, and consulting...