Program Manager Office of The Chief Technology

2 weeks ago

Toronto, Canada City of Toronto Full time

**Job ID**: 44220

**Job Category**:Policy, Planning & Research

**Division & Section**:Technology Services, Office of the Chief Technology Officer

**Work Location**:Metro Hall, 55 John Street, Toronto, ON

**Job Type & Duration**:Full-time, Permanent Vacancy

**Salary**:$112,280.00-$149,247.00, TM5023, Wage Grade 7.5

**Shift Information**: Monday to Friday, 35 hours per week

**Affiliation**: Non-Union

**Number of Positions Open**: 1

**Posting Period**: 25-March-2024 to 10-April-2024

The **Technology Services Division** provides leadership in modernizing **City of Toronto** services through strategic investment, digital transformation, and management of the City’s technology systems. The Division acts as a coordination point for driving business improvements by partnering with all divisions in re-designing business operations, translating business needs into innovative technology solutions, and implementing those solutions. As a key member of the **Office of the Chief Technology Officer (CTO), **you will play a pivotal role in supporting the delivery of City programs and services through such innovative business solutions as well as secure, reliable, and dependable technology infrastructure.

Reporting to the Manager, Office of the Chief Technology Officer, and leveraging your ability to provide insightful decision-making support and knowledge in program management, you will provide senior-level strategic and operational support to the Office of the CTO and the senior management team. This will see you leading and addressing matters related to divisional communications activities such as annual reporting, diversity equity and inclusion initiatives, employee engagement, town halls and the divisional intranet page, in addition to issues management, and Committee/City Council reporting.

**What can you expect to do?**

Being highly experienced and comfortable collaborating, consulting, and coordinating with senior-level leaders in a large-scale organization or a complex, multi-stakeholder environment like ours will be vital to your success as **Program Manager, Office of the Chief Technology Officer. **Tasked with** **providing strategic advice, day-to-day operational support, and professional judgment on complex issues for the CTO’s Office and the senior management team, you will develop effective communications strategies and assist the Office in addressing both emerging and ongoing issues for the Division to ensure the delivery of Technology Services and associated transformational work.

**Sharing expertise in communications strategy**

An excellent communicator and relationship builder, you will act as a main point of contact for the Office on all communications and reputational matters, including internal and external communication, media relations, with a focus on supporting the Office’s overall goals and maintaining a positive relation with the City’s stakeholders. You will oversee the planning, design, development, implementation, and maintenance of a communication strategy for the Office, ensure that Division-related strategic and operational items are reported and tracked, and develop consistent, effective communication to senior management to help establish an issues management centre of excellence.

**Full-scope project and program management**

As Program Manager in the CTO’s Office, you will be expected to manage and coordinate assigned projects, ensuring effective teamwork and communication, high standards of work quality and organizational performance, and continuous learning, while ensuring that project expenditures are controlled and maintained within the approved budget.** **Adept at leading change in a process-focused environment, you will establish strong governance and controls for large, complex programs, and audit committee activities, communicating and collaborating with the development team and operational stakeholders.

**A collaborative approach to continuous improvement**

The Division and the Manager will count on your assistance regarding confidential staffing and labour relations matters, as well as your recommendations concerning communications related to service optimization and business process simplifications that could result in alternate service delivery/contracting out, restructuring, changes in staffing level, downsizing and resource allocation. Committed to keeping informed, you will conduct comprehensive research into the assigned area, taking into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government. You will also partner with multiple stakeholders and external sources to gather input to continually improve Office programs and processes and collaborate across teams to develop solutions aligned with TSD’s business priorities and needs.

**Contributing to informed decision-making**

Your analytical and critical thinking will be evident as you prepare strategic advice for the

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