Customer Support Administrator, Fleet Delivery

6 months ago

Mississauga, Canada Element Fleet Management Full time

Get started on an exciting career at Element_

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need

We are looking for a Customer Support Administrator, Fleet Delivery, to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.

At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference

Are You:
- Solutions focused with strong relationship building and influencing skills?- An effective problem solver with a strong level of accuracy, attention to detail, and the ability to manage a high volume of work within performance standards.

As the Customer Support Administrator,, Fleet Delivery you will be responsible for working with Element’s network of delivering fleet vehicle dealers to answer questions and resolve issues around new vehicle deliveries. You will obtain status on new vehicle deliveries and obtain delivery dates to drives revenue.

A Day in the Life-
- Adding notes to the system and status tracker- Resolving any problems the dealer is having with delivery- Interact with others as necessary to research and resolve issues.- Maintain accurate and up to date records on the status of unresolved issues- Service Clouds (cases) - many questions (status, move request, temp tag expiring, damage, install status, etc)- Returned fax letters from the dealer advising status- Factory Follow up- Take appropriate action to resolve issues delaying the receipt of invoices or delivery of vehicles.

**Requirements**:
- High school diploma or GED; 2-4 year post-secondary degree preferred.- 1 - 3 years business experience required, with direct client or vendor interaction preferred- Experience working within financial services, or fleet industry preferred-
- Excellent communication skills (written and verbal).- Experience utilizing salesforce preferred.

*This is a hybrid-based role, Tues. Wed. Thurs. in office*

What’s in it for You
- A culture of innovation, empowerment, decision-making, and accountability
- Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
- Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
- Hybrid work environment for most positions

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
- or call (800) 665-9744._

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