Associate, Vehicle Delivery

2 weeks ago


Mississauga, Canada Element Fleet Management Full time

Get started on an exciting career at Element_

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need

We are looking for an Associate, Vehicle Delivery to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.

At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference

Are you:
- Solutions focused with strong relationship building and influencing skills?- An effective problem solver with the ability to work independently in a fast paced environment?

Requirements

Vendor and Client Contact
- Responding to calls from dealers in a contact center environment for factory orders
- Resolving an problems dealers have with a delivery

Data Maintenance
- Obtain and record status on new factory vehicle delivery orders.
- Salesforce Service Cloud -Resolve cases involving client/dealer partner concerns
- (status, move request, temp tag expiring, damage, install status, etc)
- Maintain accurate and up to date records on the status of unresolved issues

Troubleshooting
- Take appropriate action to resolve issues delaying the receipt of invoices or delivery of vehicles
- Manage and resolve issues related to damaged vehicles titles and licenses

Collaboration
- Interact with cross functional teams as necessary to research and resolve issues

Requirements- High school diploma or GED; 2-4 year post-secondary degree preferred.- 1 - 3 years business experience required, with direct client or vendor interaction preferred- Experience working within financial services, automotive or fleet industry preferred-
- Excellent communication skills (written and verbal).- Experience utilizing Salesforce preferred.
- Internally, this role is known as “Associate, Delivery”_

What’s in it for You
- A culture of innovation, empowerment, decision-making, and accountability
- Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
- Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
- or call (800) 665-9744._


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