Professional Services Consultant

2 weeks ago

Toronto, Canada AlayaCare Full time

**About AlayaCare**:
AlayaCare is revolutionizing the way home health care is delivered. Our leading cloud-based software allows our clients around the world to manage their employees, scheduling, billing, and enable better delivery of care. We're a fast-growing SaaS company with a team of 650+ team members across Canada, US, Australia, and Brazil. We aim to be the world leader in home health care software solutions. We pride ourselves on our open and transparent culture, our bias for action, and being committed to a workplace where we can be ourselves.
**About the role**:
Reporting to the Senior Professional Services Consultant, the Professional Services Consultant has a critical, customer-facing and internal role, enabling the growth of a best-in-class professional services organization.
**A day in the life**:

- Lead team in Discovery phase, including project requirements gathering, workflow design, configuration, reports, testing and user training
- Serve as a trusted advisor to customers, supporting customer issues as they come up and looping in the project manager if issues will impact project scope, timeline, and budget
- Partner with Account Managers to ensure a smooth transition for customers out of the stabilization stage of their customer journey
- Contribute to development of repeatable professional services offerings and packages
- Deliver data-driven consulting recommendations based on industry and segment best practices
- Execute on defined professional services engagements
- Identify new Professional Services opportunities with existing customers and engage with Account Manager in defining and pitching those opportunities
- Support implementation specialists in learning the product and market and delivering quality engagements
- Provide input into the building of new professional services offerings
- Ongoing coaching to the implementation specialists on your projects, including documenting feedback that is useful for their manager
- Maintain up-to-date knowledge of and compliance with internal processes and procedures
- Performs other job-related duties as assigned

**What you'll bring to the team**:

- Bachelor's Degree in a relevant field (business, health sciences, etc.)
- 3+ years of experience in consulting and/or home health care
- SaaS experience or experience working with post-acute software solutions within the home healthcare space
- 2+ years experience in leadership across complex internal/external engagements, including functional and cross-functional teams
- Implementation experience would be considered a definite asset
- Passion to understand customers' business goals and challenges
- Must be able to effectively communicate with customer leadership
- Recognizes and articulates complex problems related to a project
- Deep Expertise in the AlayaCare platform and/or relevant functional areas

**_Better outcomes, better belonging_**:

- Our team members are uniqu_e—like our products and the customer groups that we service. _AlayaCare_ employees bring different strengths, perspectives, and experiences to their roles and to our products that enable better care. We are committed to offering a people-centric culture where all employees belong and feel heard._
- Having a pulse on our employee feedback is important to us as we aim to continuously evolve Diversity, Equity, Inclusion, Belonging, and Accessibility within _AlayaCare's_ policies, total rewards offerings, discussions, learning & development programs, and community partnerships. All qualified applicants will receive equal consideration._
LI-RB1

  • Professional Services Consultant

    1 week ago

    Toronto, Canada Enghouse Full time

    Enghouse Systems_ is hiring for **Professional Services Consultant**! This is a Hybrid role! **_ Who we are and what we do:_** Established in 1984, Enghouse Networks (TSX:ENGH) has grown into one of the world’s most reliable telecommunications technology and solutions provider. Our commitment is to successfully deliver solutions that can enable digital...

  • Professional Services – Regional Consulting Lead

    2 weeks ago

    Toronto, Canada Stonewood Group Inc. Full time

    Professional Services – Regional Consulting Lead THIS SEARCH WAS SUCCESSFULLY COMPLETED. About the Company Our client is one of the largest chartered accountancy and business advisory firms in Canada. For more than 65 years, we have proudly served and responded to the needs of our mid-market clients in the public and private sectors. Staying true to our...

  • Professional Services – Regional Consulting Lead

    1 week ago

    Toronto, Canada Stonewood Group Inc. Full time

    Professional Services – Regional Consulting Lead THIS SEARCH WAS SUCCESSFULLY COMPLETED. About the Company Our client is one of the largest chartered accountancy and business advisory firms in Canada. For more than 65 years, we have proudly served and responded to the needs of our mid-market clients in the public and private sectors. Staying true to our...

  • Professional Services – Regional Consulting Lead

    1 week ago

    Toronto, Canada Stonewood Group Inc. Full time

    Professional Services – Regional Consulting Lead THIS SEARCH WAS SUCCESSFULLY COMPLETED. About the Company Our client is one of the largest chartered accountancy and business advisory firms in Canada. For more than 65 years, we have proudly served and responded to the needs of our mid-market clients in the public and private sectors. Staying true to our...

  • Professional Services

    Found in: Jooble CA O C2 - 2 weeks ago

    Toronto, ON, Canada Stonewood Group Inc. Full time

    Professional Services – Regional Consulting Lead THIS SEARCH WAS SUCCESSFULLY COMPLETED. About the Company Our client is one of the largest chartered accountancy and business advisory firms in Canada. For more than 65 years, we have proudly served and responded to the needs of our mid-market clients in the public and private sectors. Staying true...

  • Manager, Professional Services

    3 days ago

    Toronto, Canada Edsembli Inc. Full time

    Edsembli is seeking a keen individual to join their Client Management Services department as the Manager, Professional Services. The company is a specialized software solutions vendor that provides a cloud administrative platform for the K-12 education sector. It serves over 1.4-million students across North America, providing Human Resources and Payroll...

  • Service Consultant

    6 days ago

    Toronto, Canada AWIN - Audi Downtown Full time

    -Audi Downtown is currently looking for a Service Consultant to join their amazing team! **Job Purpose** The Service Consultant sells and schedules needed service work in the service department. The position deals with the customer needs relating to the service or repair of their vehicle while ensuring each customer is treated as an individual with the...

  • Service Consultant

    5 hours ago

    Toronto, Canada AWIN - Volkswagen Downtown Toronto Full time

    Our Volkswagen Downtown, luxury dealership is looking for a Service Consultant to join our amazing team! **Job Purpose** The Service Consultant sells and schedules needed service work in the service department. The position deals with the customer needs relating to the service or repair of their vehicle while ensuring each customer is treated as an...

  • Service Consultant

    3 days ago

    Toronto, Canada AWIN - Volvo of Toronto Full time

    **Job Summary** How would you like to work with one of Canada's most prestigious and well respected automotive groups? Join Auto World Imports Network! Headquartered in Thornhill Ontario, we are a premier network of 22 luxury automobile dealerships as well as 3 state of the art collision centres in the Greater Toronto Area. Our company values its...

  • Sr Customer Practice Manager

    Found in: Talent CA C2 - 1 week ago

    Toronto, Canada Amazon Web Services Canada, Inc. Full time

    The Amazon Web Services Professional Services team is looking for Customer Practice Managers (CPM) who can lead customer programs that accelerate business outcomes. The CPM is a trusted advisor for our customers who can drive strategic and financial value for customers through promoting and selling transformational professional services programs. The CPM...

  • Technology Consultant

    7 hours ago

    Toronto, Canada Dynatrace Full time

    **Company Description** Are you looking for a fast-paced environment where you get to blend your technical curiosity and experience with your passion for helping others (in this case, our customers) succeed in overcoming digital transformation challenges? If so we want to talk to you! We are looking for students/recent graduates that will be available to...

  • Internal Service Consultant

    2 days ago

    Toronto, Canada AWIN - Volvo of Toronto Full time

    **Job Summary** How would you like to work with one of Canada's most prestigious and well respected automotive groups? Join Auto World Imports Network! Headquartered in Thornhill Ontario, we are a premier network of 22 luxury automobile dealerships as well as 3 state of the art collision centres in the Greater Toronto Area. Our company values its...

  • Customer Practice Manager

    4 days ago

    Toronto, Canada Amazon Web Services Canada, Inc. Full time

    8 years of management consulting and IT experience with business, product, and digital transformation knowledge including overcoming challenges in customer-facing roles. - Experience with selling large scale consulting/professional services with recurring revenue from accounts/territory. - Business development experience including complex agreements and...

  • Manager Consulting Services

    Found in: Appcast CA A2 P - 2 hours ago

    Toronto, Canada Botsford Associates Full time

    Job Title: ManagerDepartment: Professional ServicesReports to: Director of Consulting ServiceWho We AreWe are a boutique management consulting and strategic staffing firm specializing in transformational work within financial services. As we continue to grow, we are seeking a motivated and detail-oriented Business Operations Associate to join our...

  • Professional Services Group Broking Leader

    3 days ago

    Toronto, Canada Aon Corporation Full time

    Posting Description: Join our industry-leading team in Canada and help deliver innovative and effective solutions for our clients as a Broking Leader on our National Broking team at Aon. As a part of this team, you will report directly to our Managing Director Broking and play a key role in empowering results for our clients. This is a hybrid role with the...

  • Professional Services Group Broking Leader

    3 days ago

    Toronto, Canada Aon Full time

    Join our industry-leading team in Canada and help deliver innovative and effective solutions for our clients as a Broking Leader on our National Broking team at Aon. As a part of this team, you will report directly to our Managing Director Broking and play a key role in empowering results for our clients. This is a hybrid role with the flexibility to work...

  • Professional Organizing Consultant

    4 days ago

    Toronto, Canada Kingsway Cleaning Full time

    **Do you have a passion for helping people transform their homes into organized havens?** **Are you a wiz at decluttering and creating functional spaces?** **If so, we want to hear from you!** **Kingsway Cleaning**, a trusted name in Toronto's cleaning scene, is seeking a highly motivated and professional Home Organize to join our growing team. **In this...

  • Professional Services Group Broking Leader

    Found in: Talent CA C2 - 3 days ago

    Toronto, Canada Aon Full time

    Join our industry-leading team in Canada and help deliver innovative and effective solutions for our clients as a Broking Leader on our National Broking team at Aon. As a part of this team, you will report directly to our Managing Director Broking and play a key role in empowering results for our clients. This is a hybrid role with the flexibility to work...

  • Consultant, Authentication Services

    7 hours ago

    Toronto, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • cybersecurity consultant

    Found in: Talent CA 2 C2 - 4 days ago

    Toronto, Canada Canpars Professional Services Inc. Full time

    Education: Expérience: EducationBachelor's degreeTasksAssess physical and technical security risks to data, software and hardwareDevelop policies, procedures and contingency plans to minimize the effects of security breachesCertificates, licences, memberships, and courses Certified information security systems practitioner (CISSP)Computer and technology...