Customer Practice Manager

3 weeks ago

Toronto, Canada Amazon Web Services Canada, Inc. Full time

8 years of management consulting and IT experience with business, product, and digital transformation knowledge including overcoming challenges in customer-facing roles.
- Experience with selling large scale consulting/professional services with recurring revenue from accounts/territory.
- Business development experience including complex agreements and familiarity with compliance & security standards across the enterprise IT landscape.
- Experience with CRM systems and maintaining a clear and dependable view of pursuits, progress, and pipeline conversion
- Ability to think strategically to assess customer marketplace circumstances, organizational readiness, and C-Level willingness to initiate conversations that lead to broader strategic transformation programs.

The Amazon Web Services Professional Services team is looking for Customer Practice Managers (CPM) who can lead customer programs that accelerate business outcomes. The CPM is a trusted advisor for our customers who can drive strategic and financial value for customers through promoting and selling transformational professional services programs. The CPM leads all aspects of business development, deal structuring, deal support and ensures delivery excellence and project closure in their assigned accounts or territories.

Key job responsibilities

**The CPM will drive the following**:

- Execution of long-term strategic customer transformation roadmaps, having a high Bias for Action to Deliver Results in ProServe and Platform bookings in the near term.
- Lead business outcomes leveraging strong verbal communication skills and the ability to articulate accelerated customer outcomes through cloud technologies
- Develop a unified account plan and pursuit plan that aligns with AWS account team (platform sales)
- Establish Executive relationships across Technology & Business groups, executive sponsorship of programs
- Establish an internal network at AWS, most notably with internal organizations critical to success: account team (#OneTeam), Partner team, Global Services organization, Finance, Legal.
- Successful assumption of role of strategic advisor and expert with a deep knowledge of the cross-section of the customers’ business and the available cloud services
- Deliver on annual bookings targets, negotiating and closing deals structured to align key customer goals and AWS Professional Services business objectives
- Support scale through shared learnings and mechanisms across the Professional Services sales team.

Toronto, ON, CAN | Vancouver, BC, CAN
- A partner network for joint pursuit and delivery.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify your Recruiter.

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