Professional Services Consultant

3 weeks ago

Toronto, Canada Enghouse Full time

Enghouse Systems_ is hiring for **Professional Services Consultant** This is a Hybrid role

**_
Who we are and what we do:_**

Established in 1984, Enghouse Networks (TSX:ENGH) has grown into one of the world’s most reliable telecommunications technology and solutions provider. Our commitment is to successfully deliver solutions that can enable digital transformation, ultimately building a connected global community. From edge to cloud, we support service providers to plan, design, engineer, monitor, protect and simplify network complexity in a vendor-agnostic NFV and SDN ecosystem. Our portfolio of solutions can enable services and revenue from 5G, IoT, AI and Cloud TV technologies.

**_
About the role and what you'll be doing:_**

We are strengthening our operations team with a service-minded **Professional Services Engineer **to work on our customer delivery projects in our team in Toronto, Canada although we will also consider relevant applicants who live elsewhere in North America.

You will work with a group of specialists in an enthusiastic team with E2E responsibility for customer engagement, deployment, and support. Primarily, you will work with our NetDesigner GIS-based fiber planning software aimed at telecom operators, and have accountabilities for all disciplines including installation, configuration, verification, documentation, training and customer support when required.
- Key Responsibilities:_
- Technical solution discussions with our customers and analysis of customer-specific data
- Installation, testing, implementation, training, documentation and commissioning of the complete NetDesigner / ArcGIS technology stack for customer projects
- Execute data migration projects from requirements analysis to delivery
- Technical support for customers, where required
- Assist with quality assurance process, as required

**_ What you offer:_**
- Have a strong drive to deliver quality technical solutions to our customers in a timely manner
- Are able to analyze customer-specific data
- Are a self-starter, able to work independently in a hybrid-working environment
- Are able to communicate effectively with customers, colleagues and management
- Sc or M.Sc in Geographic Information Systems, Telecommunications, Computer Science or similar
- 5+ years’ experience working in the GIS industry or telecommunications
- Experience using ArcGIS Desktop and Enterprise management software packages
- Strong communication skills in English, both orally and in writing.
- Ability to travel to customer sites, when required.
- Nice to have:_
- Experience with VMWare and managing VM environments
- Experience with Microsoft Azure or Amazon AWS cloud platforms
- Experience working with Oracle and SQL Server
- Experience with web services (SOAP and REST protocols)
- Experience using utility / telecoms asset management software packages
- Knowledge of Python scripting language

**_ What we offer:_**

You will get the opportunity to work in a growing, diverse and international company that offers a competitive salary and benefits package, including, but not limited to: Life insurance, Private medical insurance, Critical illness cover. We also value work-life balance and career advancement

We are an Accessibility for Ontarians with Disabilities Act (AODA) compliant workplace. You can be confident that our recruitment and hiring processes will be modified to accommodate disabilities, if requested. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Enghouse Systems is an equal opportunity employer.

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