Sr Customer Practice Manager
3 weeks ago
Key job responsibilities
The CPM will drive the following:
• Execution of long-term strategic customer transformation roadmaps, having a high Bias for Action to Deliver Results in ProServe and Platform bookings in the near term.
• Lead business outcomes leveraging strong verbal communication skills and the ability to articulate accelerated customer outcomes through cloud technologies
• Develop a unified account plan and pursuit plan that aligns with AWS account team (platform sales)
• Establish Executive relationships across Technology & Business groups, executive sponsorship of programs
• Establish an internal network at AWS, most notably with internal organizations critical to success: account team (#OneTeam), Partner team, Global Services organization, Finance, Legal.
• Successful assumption of role of strategic advisor and expert with a deep knowledge of the cross-section of the customers’ business and the available cloud services
• Deliver on annual bookings targets, negotiating and closing deals structured to align key customer goals and AWS Professional Services business objectives
• Support scale through shared learnings and mechanisms across the Professional Services sales team.
We are open to hiring candidates to work out of one of the following locations:
Toronto, ON, CAN | Vancouver, BC, CAN
BASIC QUALIFICATIONS
- 8 years of management consulting and IT experience with business, product, and digital transformation knowledge including overcoming challenges in customer-facing roles.- Experience with selling large scale consulting/professional services with recurring revenue from accounts/territory.
- Business development experience including complex agreements and familiarity with compliance & security standards across the enterprise IT landscape.
- Experience with CRM systems and maintaining a clear and dependable view of pursuits, progress, and pipeline conversion
- Ability to think strategically to assess customer marketplace circumstances, organizational readiness, and C-Level willingness to initiate conversations that lead to broader strategic transformation programs.
PREFERRED QUALIFICATIONS
- A partner network for joint pursuit and delivery.-
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