Student Wellness Centre Assistant

2 weeks ago


Victoria, Canada University of Victoria Full time

Organizational Unit- University of Victoria -> Student Affairs -> Student Wellness- Location- University of Victoria - Victoria, BC V8W 2Y2 CA (Primary)- Posting Close Date- 23 May 2024- Please note that positions will close at 4 p.m. on the closing date.- FTE- 1.0- Salary Grade- $4,740.00 - $5,056.00- Additional Posting Information:
- N/A- Salary posted will be pro-rated based on FTE and achieved as per the collective agreement, if applicable.- Classification- PB9- Hours of Work- Monday - Friday 8:30 am - 4:30 pm or 9:00 am - 5:00 pm- Employee Group:
- CUPE 951 - Regular- # of Hires Needed- 1- Category- Health Services- About this OpportunityThe University of Victoria is one of Victoria's largest employers and one of Canada’s best diversity employers. Together we are more than 5,000 dedicated faculty, librarians and staff supporting the University of Victoria’s diverse academic programs, world-class research and commitment to civic engagement.
- **_This posting is for two positions._**
- Job SummaryThe Division of Student Affairs helps to transform students' lives by supporting and inspiring the highest standards of student learning and success, community engagement and staff development. The Division is comprised of over 30 reporting units in five departments: Athletics and Recreation, Campus Services, Office of the Registrar, Student Recruitment and Global Engagement, and Student Services.

To achieve this vision, Student Services places student learning at the centre of all efforts by supporting their academic endeavors and enhancing their personal, social, cultural and cognitive development. Student Services includes a diverse range of units including Health, Counselling, Multifaith, Residence, Centre for Accessible Learning, Office of Student Life, Academic Advising, and International Student Services. Student Health is responsible for the delivery of the University's primary health care clinic and related programs and services for over 21,000 graduate and undergraduate students. Counselling Services is committed to fostering student success, engagement, and well-being through direct clinical/counselling services, training and mentorship, consultative services, critical management, and programming and program evaluation.

The Student Wellness Centre (SWC), housing both Health and Counselling Services, strives to provide holistic care and service delivery in a fully integrated, collaborative, inter-professional model in close partnership with Multifaith Services as a third unit within the SWC portfolio. Contributing to a collaborative team climate is fundamental to the success of the SWC operations and is essential to serving students with quality care at a vibrant and engaging UVic community. The highly skilled and committed team of clinical and administrative professionals offers comprehensive clinical care that reflects the health and wellness needs that most impact the young adult population in post-secondary.

The SWC is staffed by a shared student reception area where students accessing Counselling and Health Services are assisted by the SWC Assistants through the creation of a welcoming environment for a diverse population of students. The SWC Assistant (Reception) contributes to a collaborative team environment and has primary functions in student reception and appointment scheduling, clinical file and student information management. This position also provides backup to the other SWC Assistant positions and may provide clerical support to Centre staff and general office administration for the Centre as required.

The SWC Assistant positions require staggered start/end working times within the Centre's operating hours.
- Job Requirements**Skills**:

- Excellent computer, organizational, and clerical skills.
- Ability to communicate professionally and effectively (written, oral, electronic, phone), exercise active listening skills, patience, judgement, and discretion when dealing with students, faculty, staff, parents and the general public.
- Strong ethics of student services, consistently demonstrate a warm, compassionate, and calm reception to clients and others, despite high volume and multi-tasking work under pressure.
- Ability to work collaboratively with a diverse group of students, faculty and staff, often in the context of emotional and physical distress and/or crisis; contribute to a collaborative team climate.
- Ability to take initiative, to organize workload efficiently, and to work independently by carrying out duties of the position with precision and accuracy.
- Ability to engage in good interpersonal relations with team members.
- Ability to meet standards of confidentiality.
- Ability to maintain regular scheduled hours of work.
- Ability to comply with university policy and procedures.

**Specialized Knowledge/Education**:

- Medical Office Assistant Certificate or current registration in the program or an equivalency of education, coursework, or training or equivalency o



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