Student Navigator

1 month ago

Victoria, Canada Camosun College Full time
The Student Navigator is responsible for assisting students and potential students gain access to the college by connecting them to college services, supports, resources, programs and courses. The Student Navigator works in collaboration with the Assessment Centre, Academic Advising, Admissions and Recruitment, and Registration teams, as well as the college's network of community partners, to ensure students, especially those facing multiple barriers, are supported to take the steps necessary to achieve their academic goals. The Student Navigator's efforts contribute to sustaining or improving enrolment levels by ensuring students have a positive experience with the college, and feel informed and supported to pursue their educational plan.

TYPICAL DUTIES
• Collaborates with appropriate community partners (internal and external) to assist students and prospective students evaluate their situations, resources and supports, and develop appropriate action plans in support of achieving their educational and life goals
• Evaluates the unique and exceptional needs of some students and brainstorms, strategizes and explores options for resolution or support that may fall outside normal processes practices or policies, but that are acceptable alternatives in special cases
• Contacts students referred by faculty and staff
• Follows up with students who have taken a assessment test to ensure they are aware of next steps towards enrolment;
• Follows up with students who have written an assessment test and received results but have not enrolled in a course or program to review their reasons for lack of progress and provide the necessary information and support to facilitate their registration
• Liaises directly with Admissions and Registration team members to facilitate the admission and registration of students requiring additional support
• Refers students to appropriate resources and services including Student Services, Academic Advising, Admissions, Registration and Financial Aid & Awards, as well as faculty, career/personal counsellors, and other internal external college resources
• Writes and effectively delivers communication to students
• Contacts students to ensure they are aware of their funding options
• Based on identified student needs, plans, organizes, facilitates and promotes support group activities, workshops, and drop-in sessions for students
• In collaboration with other appropriate college personnel and departments, ensures that students have easy access to information regarding college and community services and supports
• Collects and enters data into the appropriate database/spreadsheet; creates, distributes and presents reports/statistics; analyzes student feedback and makes recommendations for improvements to supervisor/department
• Within the college community, facilitates the awareness and acknowledgement of students who overcome significant barriers and are able to advance with their academic goals
• Pairs students with appropriate mentors within and outside the college
• Coaches, mentors and educates students in the use of on-line services and tools commonly used in the course of student life (e.g. Camlink)
• Participates in college projects to identify new assessment services or protocols
• Serves on appropriate college committees
• Assists with student recruitment events
• Performs other related duties similar in scope and complexity Qualifications A two year post-secondary diploma and knowledge of secondary and post-secondary educational systems, processes, practices and policies gained through four years of experience in a post-secondary educational support services setting or an equivalent combination of education and experience.
• Demonstrated sound judgment and an ability to maintain confidentiality
• Proven interpersonal, communication, public-speaking and student advocacy skills
• Solid ability to problem-solve, be flexible and multi-task while working both independently and as an effective team member.
• Proficiency in the MS Office suite of software and with a student information system including web based services
• Knowledge of college and community resources and experience working with other internal and external community professionals Capabilities The core capabilities are required for all positions at the college.
Focus on Students and Their Success (Core)
• We all have a role to play in promoting and supporting students - directly or indirectly - contributing to their success, education and transition as they build their path to the future.
Cultural Alignment (Core)
• Inclusion and respect align with Camosun's traditions of lifelong learning and positive, supportive experiences for all. We examine our individual and institutional cultures and, through indigenization, consider other ways of knowing (thinking), being (approaches), doing (acting), and relating.
Fostering and Nurturing Relationships (Core)
• Fostering and nurturing relationships is at the core of everything we do. Successful workplace relationships take time to develop and include building trust, engagement and collaboration.

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