Student Services Advising Assistant

3 weeks ago

Victoria, Canada University of Victoria Full time

Organizational Unit- University of Victoria -> Continuing Studies- Posting Close Date- 10 February 2023- Please note that positions will close at 4 p.m. on the closing date.- FTE- 1.0- Salary Grade- $4,720.00 - $4,866.00- Additional Posting Information:- Salary posted will be pro-rated based on FTE- Classification- PB10- Hours of Work- Monday to Friday, 8:30 am - 4:30 pm- Employee Group:
- CUPE 951 - Regular- # of Hires Needed- 1- Category- Administrative and Support Services- About this OpportunityThe University of Victoria is one of Victoria's largest employers and one of Canada’s best diversity employers. Together we are more than 5,000 dedicated faculty, librarians and staff supporting the University of Victoria’s diverse academic programs, world-class research and commitment to civic engagement.

**_*This position may be eligible for a Remote Work Arrangement*_**
- Job SummaryThe Division of Continuing Studies (DCS) offers a comprehensive portfolio of programs and courses in a range of academic disciplines including Business Science & Technology, Languages Arts & Culture, Health Safety & Public Relations and English Language. We offer certificates, diplomas, and other flexible learning options for community members, professionals, and international students. In terms of scope, the Division has approximately 16,000 enrollments annually thanks to the work of 85 administrative staff, 75 English Language teachers, 1100 sessional instructors, 50 part-time cultural assistants, and dozens of volunteers.

As part of the larger Division of Continuing Studies, the Finance and Student Services (FSS) unit places students at the centre of its operations in the provision of the core institutional services and systems. The services offered by FSS includes English Language Centre, Pathways Program and the Division of Continuing Studies registration services. The FSS collaborates closely with all program units within the Division as well as external stakeholders to provide outstanding service and support to students, parents, the Division and staff.
- Job Requirements**Experience**:
3 years practical experience working in a professional office environment
- Proficiency in using a software suite such as Microsoft Office (Word, Excel, PowerPoint);
- Proficiency in the use of the Student Registration System (OASIS), FAST, and Banner would be considered an asset
- Working in an international educational environment and providing international student support
- Working with large databases

An equivalent combination of education, training and experience.

**Skills**:

- Outgoing and personable with a demonstrated ability in providing excellent customer service and represent the Division of Continuing Studies in a professional manner, exercising good judgment, confidentiality, diplomacy and tact
- A genuine interest in the student experience
- Strong problem-solving skills with the ability to determine when a problem needs to be taken to a higher authority
- Ability to work under pressure and handle tasks simultaneously
- Ability to work in a team environment or individually, with limited supervision
- Ability to defuse tense or unpleasant situations by skillful communication and interaction
- Ability to work in a fast paced environment, taking personal responsibility for the quality and timeliness of work taking into account all factors
- Excellent clerical skills with a high degree of accuracy together with the ability to multi-task and complete tasks within firm deadlines; superior organizational skills are essential
- Demonstrates ability to be socially and culturally responsive
- Advanced Microsoft office skills including Outlook, Word, Powerpoint and particularly Excel
- Demonstrated intermediate level of technical proficiency in working with computer systems, programs and data files such as Sharepoint and Adobe Pro

**Specialized Knowledge/Education**:

- Knowledge training or relevant post-secondary coursework or certification relating to office administration process and procedures
- Knowledge of University and the Division of Continuing Studies would be considered an asset.
- Good overall familiarity with the University and specialized knowledge of services, contacts and general procedures
- Demonstrated knowledge and experience with MS Office Suite (Word, Excel, and Outlook) is required.

**Territory acknowledgement**

We acknowledge and respect the lək̓ʷəŋən peoples on whose traditional territory the university stands and the Songhees, Esquimalt and W̱SÁNEĆ peoples whose historical relationships with the land continue to this day.

**Equity and Diversity Statement**

**Accessibility Statement

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