Service Administrator
6 months ago
We are looking for a Service admninistrator to join our team in Mississauga
In this role, you will make an impact in the following ways:
- Serves as primary customer contact to promote quality customer service and increase business within the branch location.
- Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
- Analyze customer’s needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work.
- Creates complex work orders including, diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plans with the Service Supervisor/Team Lead prior to customer contact.
- Works with the Service Supervisor and/or Team Lead to schedule job assignments
Develops positive relationships with key customers; resolves customer concerns regarding Cummins' or distributor warranties; explain charges to customers.
- Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction.
To be successful in this role you will need the following:
- Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
- Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using Cummins published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement.
- Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
- Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
- Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
- Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Manages conflict - Handling conflict situations effectively, with a minimum of noise.
- Customer focus - Building strong customer relationships and delivering customer-centric solutions.
- Directs work - Providing direction, delegating, and removing obstacles to get work done.
- Instills trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
**Education**
High school or equivalent required.
This position may require licensing for compliance with export controls or sanctions regulations.
**Experience**
- Computer savvy
- Customer service experience
- Requires significant and/or in-depth knowledge obtained through specialized training.
- Call center experience is beneficial.
- This role will focus on supporting industrial and automotive customers.
Working hours are Monday-Friday 7am to 4pm
**Compensation and Benefits**
Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our Company Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, and a full complement of personal and professional benefits.
At Cummins, we are committed to the principles of diversity and employment equity under the Employment Equity Act, and we strive to ensure that our workforce reflects the diverse nature of Canadian society.
Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliatio
-
Office Administrator
6 months ago
Mississauga, Canada Service Door Industries Full timeSDI is a progressive industrial overhead door manufacturer looking for an Office Administrator In this role, you will be responsible for a variety of tasks including answering phone calls, assisting in administrative duties, and accounting. This position reports directly to the Accounting Manager. The following is a brief overview of the position; however,...
-
Office Administrator
4 months ago
Mississauga, Canada Service Door Industries Full timeSDI is a progressive industrial overhead door manufacturer looking for an Office Administrator In this role, you will be responsible for a variety of tasks including answering phone calls, assisting in administrative duties, and accounting. This position reports directly to the Accounting Manager. The following is a brief overview of the position; however,...
-
Administrative Assistant
1 month ago
Mississauga, Canada Elite Service Group Full time**Part-Time Administrative Assistant (3 Days a Week) - $20/hour** We are seeking a motivated and detail-oriented **Part-Time Administrative Assistant** to join our team. This is a great opportunity for someone who is organized, enjoys working in a dynamic environment, and is looking for a flexible work schedule. **Position Details**: - **Job Title**:...
-
Senior Administrative Coordinator
4 weeks ago
Mississauga, Ontario, Canada RIGHT SERVICE RIGHT CHOICE Full timeAbout Right Service Right ChoiceWe are seeking a skilled and experienced Senior Administrative Coordinator to join our team. This is a permanent full-time opportunity offering competitive compensation and benefits.Job SummaryThe Senior Administrative Coordinator will be responsible for providing high-level administrative support to our organization, ensuring...
-
Administrative Manager
6 months ago
Mississauga, Canada MBMR AUTO SERVICE INC. Full timeEducation: Bachelor's degree - Experience: 2 years to less than 3 years **Budgetary responsibility**: - 0 - $100,000 **Tasks**: - Direct and advise staff engaged in providing records management, security, finance, purchasing, human resources or other administrative services - Direct and control corporate governance and regulatory compliance procedures...
-
Human Resources
6 months ago
Mississauga, Canada Service Experts Canada Full timeOverview: **Human Resources & Payroll Administrator** **Reports To**: HR Director **Status**: Full-time, Regular **Category**: Human Resources/Payroll **Location**: Hybrid - this position works on-site in Mississauga (2 days per week) and the incumbent must also be able to commute to Markham for a once monthly team meeting. The remaining time is spent...
-
Billing Administrator
6 months ago
Mississauga, Canada Wilcox Door Service Inc. Full time**ABOUT WILCOX DOOR SERVICE** Wilcox Door Service Inc., a certified Aboriginal-owned business, is the industry leader in supplying, installing and servicing overhead doors, docks and gate solutions for commercial and industrial facilities since 1912. Our innovative and “green” solutions help customers cut operating & energy costs, minimize downtime, and...
-
Office Administrator/receptionist
6 months ago
Mississauga, Canada Service Door Industries Full timeSDI is a progressive industrial overhead door manufacturer looking for an Office Administrator/Accounts Receivable Clerk. In this role, you will be responsible for a variety of tasks including answering phone calls, assisting in administrative duties, and accounting. This position reports directly to the Accounting Manager. The following is a brief overview...
-
Project Administrator
7 months ago
Mississauga, Canada Service Plus Aquatics Inc Full time**JOB DESCRIPTOR** **PROJECT ADMINISTRATOR** Commercial Swimming Pool & Water Feature Design/Build Company Full-Time, Permanent Position - SERVICE PLUS AQUATICS Inc. is a rapidly-expanding, progressive corporation, devoted to providing exceptional service to the commercial recreational aquatic industry. Established in 1989, we are known for our leadership...
-
office administrator
7 months ago
Mississauga, Canada JUST RITE TRUCK SERVICE (2000) LTD. Full timeEducation: Secondary (high) school graduation certificateExperience: 1 to less than 7 monthsTasksReview and evaluate new administrative procedures Delegate work to office support staffEstablish work priorities and ensure procedures are followed and deadlines are metCarry out administrative activities of establishmentAdminister policies and procedures related...
-
office administrator
7 months ago
Mississauga, Canada JUST RITE TRUCK SERVICE (2000) LTD. Full timeEducation: Expérience: EducationSecondary (high) school graduation certificateTasksReview and evaluate new administrative procedures Delegate work to office support staffEstablish work priorities and ensure procedures are followed and deadlines are metCarry out administrative activities of establishmentAdminister policies and procedures related to the...
-
office administrator
4 months ago
Mississauga, Canada TECHTONICS ARCHITECT AND INTERIOR SERVICE INC Full timeEducation: Secondary (high) school graduation certificateExperience: 1 to less than 7 monthsTasksImplement new administrative procedures Review and evaluate new administrative procedures Delegate work to office support staffEstablish work priorities and ensure procedures are followed and deadlines are metCarry out administrative activities of...
-
office administrator
4 months ago
Mississauga, Canada TECHTONICS ARCHITECT AND INTERIOR SERVICE INC Full timeEducation: Expérience: EducationSecondary (high) school graduation certificateTasksImplement new administrative procedures Review and evaluate new administrative procedures Delegate work to office support staffEstablish work priorities and ensure procedures are followed and deadlines are metCarry out administrative activities of establishmentAdminister...
-
Administrative Assistant
7 months ago
Mississauga, Canada BTown service and collision Full time**B Town Services and Collision **is a business located in GTA providing range of services including Automobile’s tinting & Detailing, Ceramic Coating, Tire Change & Rim Dipping, Paint Protection Film and Many More. We are looking for an **Administrative Assistant **to join our team. Position responsibilities: - Preparing and submitting reports related...
-
Service Administrator
2 months ago
Mississauga, Canada Amada Canada Ltd Full time**Position Overview**: Our company is currently seeking a dedicated Service Administrator to join our team. As a Service Administrator, you will play a crucial role in providing exceptional administrative support to ensure the smooth operation of our service department. We offer a competitive compensation package and opportunities for professional...
-
Brokerage Administrative Assistant
7 months ago
Mississauga, Canada UNITED PARCEL SERVICE Full time**Primary Job Posting Location**: Mississauga, Ontario Canada **Avant de postuler pour un emploi, sélectionnez votre préférence linguistique parmi les options** **disponibles en haut à droite de cette page.** **Description du poste** **Résumé des fonctions** Assiste les tarificateurs et les chefs d’équipe dans les tâches de routine. Saisit des...
-
National Service Coordinator
6 months ago
Mississauga, Canada Wilcox Door Service Inc. Full time**Title** National Service Coordinator **Reports To** National Department Manager **Summary** The National Service Coordinator Job Description, under the direction of the National Department Manager, will primarily be responsible for the coordination of trade partners and work schedules, relaying incoming work orders, and providing support to customers,...
-
Service Administrator
6 months ago
Mississauga, Canada Catholic Cemeteries & Funeral Services - Archdiocese of Toronto Full timeCatholic Cemeteries & Funeral Services - Archdiocese of Toronto (CCFS) is hiring a full-time Service Administrator (Counsellor) at Assumption Catholic Cemetery, located in Mississauga. **Responsibilities**: - Provide the Cemetery office with administrative support including but not limited to: typing and filing burial and memorialization related records. -...
-
Administrative Services Manager
7 months ago
Mississauga, Canada Pioneer Cruises Full timeEducation: Bachelor's degree - Experience: 2 years to less than 3 years **Tasks**: - Direct and advise staff engaged in providing records management, security, finance, purchasing, human resources or other administrative services - Plan, administer and control budgets for client projects, contracts, equipment and supplies - Plan, organize, direct, control...
-
Administrative Services Director
4 weeks ago
Mississauga, Ontario, Canada King Radiator HD Inc. Full timeJob OverviewWe are seeking a highly skilled Administrative Services Director to join our team at King Radiator HD Inc. This is a permanent position with an estimated salary of $60,000 per year.The successful candidate will have 2 years of experience in administrative services and a strong educational background. They will be responsible for coordinating...