Customer Service Representative
7 days ago
**Company Information**:
telMAX has been designing and building a cutting-edge telecommunications platform using the most advanced technology available. Since 2016, the telMAX team has been working hard to develop advanced phone systems, TV solutions and ultra-high speed 100% Pure Fibre internet services.
**Position Description**:
A Customer Service Representative help customers with questions, complaints, concerns, or any issues that they might have with a product or service. The main purpose of this role is to build and maintain an excellent working relationship with customers whilst continually striving to achieve high levels of customer satisfaction and therefore maximizing the potential for increased sales and retention.
**Summary of Duties**:
- Confers with customers by telephone or online to provide information about products or services, take or enter orders, update accounts, or obtain details of complaints.
- Maintaining accurate records of customer communications and relevant correspondence.
- Building and strengthening relationships with customers and calling pro-actively whether with good or bad news.
- Liaising with other departments to ensure a high level of customer service.
- Obtains all relevant information to assess validity of complaints and to determine possible causes
- Recommends improvements in processes, products, service, or billing methods and procedures to prevent future problems
- Assigns the highest priority to customer satisfaction while meeting commitments to achievebusiness objectives
- Simultaneously maintain communication with customers while troubleshooting technical issues
- Establish customer’s communications needs and successfully sale and up-sale products when deemed beneficial
- Other related duties as assigned
**Qualifications**:
- Applicants must have a secondary (high) school graduation certificate or equivalent experience
- Must be able to work in Canada
- Must be able to communicate orally and verbally in English
- Strong previous experience in a customer service environment
- Proficiency in Microsoft Office
- Organized, structured, and professional, with passion and drive
- Ability to build relationships and work effectively as a team.
- Ability to prioritize and manage varied workload in a face paced working nvironment
- Accountable and flexible
- Integrity under pressure
- Practices and maintains integrity while following the Company policies and procedures
- Creates a positive work environment by demonstrating and sharing functional/technical knowledge
**Assets**:
- Call Center Experience
- Telecommunication and network experience (but not essential)
- First Aid training
**Job Types**: Full-time, Permanent
**Benefits**:
- Casual dress
- Dental care
- Extended health care
- Paid time off
- Vision care
Schedule:
- Monday to Friday
- Weekend availability
Work Location: In person
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