Assistant Front Store Manager

2 weeks ago

Manotick, Canada Shoppers Drug Mart Pharmaprix Full time

**Location**:
5230 Mitch Owens Road, Manotick, Ontario, K4M 1B2

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

**Why this role is important?**

**SUMMARY**:
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving product flow from the backroom to the sales floor.

**DUTIES & RESPONSIBILITIES**:
**Operations**
- Role models best practice customer service at Shoppers Drug Mart
- Supports Loss Prevention processes related to cash management and Front Store processes to minimize risk
- Participates in hiring/onboarding of new cashiers
- Ensures all Cash staff have completed cash training and customer service training through SDMU
- Identifies and trains Supervisors from existing cashiers where possible
- Follows up with Supervisors to ensure communication cascade for evening /weekend huddles and timely updates as required
- Update Process Board with tasks from store walk
- Ensures tasks get accomplished in a timely fashion
- Ensures that backroom inventory management initiative (BIMI) is to standard at all times
- Generates daily low stock report and provides to merchandisers/section captains
- Communicates expected deliveries with receiver to develop an action plan for receiving
- Role models and monitors adherence to receiving principles focusing on totes first and sorting techniques

**Customer Service**
- Proactively engages customers with increased focus during peak traffic times
- Assists FSM to ensure all product-related processes are implemented effectively
- Highlights new products, reinforces with staff the need to share upcoming events with customers, recognizes CSI performers during Daily Huddle / Shift
- Coaches and trains all new merchandising hires on Store Standards
- Ensures that exceptional customer service is provided beyond expectation, as outlined in the Store Operating Standards
- Ensures employees present proper image to the public in accordance with Uniform Policy and Dress Code Guidelines (i.e. clean appearance, approved uniform, name badge)
- Answers inquiries (ie. location of product, rainchecks) and resolves customer complaints according to guidelines
- Demonstrates product knowledge and familiarity with location of products throughout the store
- Empowers employees to ensure customer satisfaction

**Marketing and Merchandising**
- Oversees implementation of store marketing programs
- Spotlights new or exclusive products at daily huddles
- Ensures staff know about upcoming events to share with customers
- Recognizes CSI performers
- Assists the FSM in adherence to all marketing programs and initiatives, which may include: 1) Retail price management 2) Planograms, core programs, and merchandising techniques 3) Flyer implementation and local advertising initiatives
- Creates and maintains proper displays to reflect seasonal and promotional programs
- Ensures value events are set-up and taken down according to schedule
- Works with FSM to ensure signage in the store reflects current programs, policies, and procedures
- Responsible for replenishment orders in absence of FSM

**Human Resources**
- Assists in the hiring process for Front End Cashiers/Supervisors (recommend to FSM)
- Ensures staff is properly trained in all aspects of their role and provides on-going coaching and instructions
- Assists in ongoing employee performance management and development, including performance reviews, progressive discipline with FSM
- Complies with employment legislation
- Ensures employees comply with all policies and procedures

**Finance**
- Assists in achieving projected sales growth targets
- Assists in effective expense management

**General**
- Complies with all health and safety regulations
- Complies with all store policies and procedures
- Complies with loss prevention policies and procedures and ensures they are executed in the department
- Ensures Store Standards are followed
- Maintains confidentiality in all matters pertaining to Shoppers Drug Mart franchised business and its operation
- Perform other duties as assigned

**Management/Supervision/Leadership**
- Provides support to all non Rx parties within the local store
- Provides direction under the guidance of FSM

**QUALIFICATIONS**

**Planning, Judgement and Decision Making**
- Independent thinking and decision making - Makes decisions when dealing with issues or problems that occur when the FSM is not available. Consultation with the FSM for significant changes.
- Ability to plan, coordinate and delegate assignments as well as the ability to provide coaching to employees
- Planning and preparation for Inventory management
- Monitor service levels on SKUs to control inventory
- Identify overstock and develop a clearance strategy
- Identify and recognize superior performance of em

  • Front Desk Concierge

    7 days ago

    Manotick, Canada Manotick Place Retirement Community Full time

    Part Time Friday 8 a.m. - 2 p.m. Saturday & Sunday 2 p.m. - 8 p.m. On call for vacation/sick Reports to: Business Manager Job Summary: The incumbent is responsible for providing a high level of friendly, efficient customer service through the provision of information and special services to enhance the lives of the residents and their guests. Job...

  • Deli Department Manager

    2 days ago

    Manotick, Canada Your Independent Grocer Full time

    Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our commitment to positively impact the lives of all Canadians provides employees a range of opportunities and experiences to help Canadians Live Life Well®. At Your Independent Grocer, we...

  • Executive Assistant/marketing Coordinator

    4 days ago

    Manotick, Canada Manotick Business Improvement Area Full time

    Position: Executive Assistant/Marketing Coordinator Location: Manotick Work Schedule: Minimum 20 hrs per week, availability to work flexible hours with some remote work, occasional evenings and weekends Term: Contract with 3 month probationary period Compensation: To commensurate based on experience, $25/hourly Position Summary: The...

  • Administrative Assistant/clinical Support

    24 hours ago

    Manotick, Canada HULO Physiotherapy Full time

    **About us** We are a small specialized physiotherapy practice focussing on helping our clients recover from hand and upper limb injuries. Our goal is to provide a friendly and supportive work environment while delivering excellent customer care to our clients. **Administrative Assistant / Clinic Support** HULO Physiotherapy is a small specialized...

  • Grocery Department Manager

    2 days ago

    Manotick, Canada Your Independent Grocer Full time

    Come make your difference in communities across Canada, where authenticity, trust and making connections is valued - as we shape the future of Canadian retail, together. Our commitment to positively impact the lives of all Canadians provides employees a range of opportunities and experiences to help Canadians Live Life Well®. At Your Independent Grocer, we...

  • Assistant Manager, Restaurant

    2 weeks ago

    Manotick, Canada Tim Horton's Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year - Experience: 7 months to less than 1 year **Supervision**: - 3-4 people - 5-10 people **Personal suitability**: - Accurate - Efficient interpersonal skills - Excellent oral communication - Flexibility - Organized - Reliability - Team...

  • Full Time and Part Time Dishwasher

    4 days ago

    Manotick, Canada Manotick Place Retirement Community Full time

    Job Summary: Under the guidance of the Sous Chef (where applicable), the incumbent is responsible for safely operating dishwashing equipment, related tasks and general cleaning duties, in accordance with Company and legislative/regulatory standards, policies and procedures. Job Duties: - Safely and effectively operate commercial dishwasher equipment,...

  • Maintenance Assistant

    1 week ago

    Manotick, Canada Manotick Place Retirement Full time

    Job Duties: Duties include but are not limited to: - Painting a variety of surfaces throughout the community as needed. - General cleaning of swimming pool and surrounding area floors - Vacuuming and cleaning of carpets and floors - Garbage Removal - Window cleaning - Move furniture as assigned - Perform emergency maintenance repair duties such as plumbing...

  • Medical Office Assistant

    6 days ago

    Manotick, Canada Caremedics Manotick Full time

    Education: Secondary (high) school graduation certificate - Experience: Experience an asset - or equivalent experience **Work setting**: - Private sector - Rural area - Health care institution, facility or clinic - General office **Tasks**: - Greet people and direct them to contacts or service areas - Provide basic information to clients and the public -...

  • Client Coordinator

    1 week ago

    Manotick, Canada Beth & Andrew | Home Team Full time

    Are you looking to be part of a fast-past, forward thinking, energetic and growing real estate team? We are looking for an individual with experience in Office or Real Estate Administration. We are looking for a highly detail-oriented, analytical individual, with a high level of professionalism, and strong communication skills to join our team as an...

  • Administrative Assistant/ Pre-test

    1 week ago

    Manotick, Canada Barrhaven Optometric Centre Full time

    We are a busy multi-location optometric clinic providing comprehensive vision care to the communities of Barrhaven and Manotick. Our doctors of Optometry offer vision and eye health exams, as well as ocular disease management. Our optical dispensary, on-site lab, and well-trained staff provide the very best vision solutions for our patients. We're looking...

  • Client Services Administrator

    7 days ago

    Manotick, Canada Canadian Guide Dogs for the Blind Full time

    CGDB is seeking a dedicated and organized individual to join our team as a Part-Time Client Services Administrator. In this role, you will be responsible for managing client interactions and providing administrative support to ensure smooth operations within our organization. **Please note this is not a summer only position** **Responsibilities**: -...

  • Client Services Administrator

    24 hours ago

    Manotick, Canada Canadian Guide Dogs for the Blind Full time

    CGDB is seeking a dedicated and organized individual to join our team as a Part-Time Client Services Administrator. In this role, you will be responsible for managing client interactions and providing administrative support to ensure smooth operations within our organization. **Responsibilities**: - Maintain accurate client records and databases, including...

  • Digital Marketing Specialist

    2 days ago

    Manotick, Canada Team Saini. Powered By Jatinder Saini Full time

    Education: Secondary (high) school graduation certificate - Experience: 1 year to less than 2 years **Work setting**: - Private company, corporation or industry **Tasks**: - Perform administrative tasks - Answer written and oral inquiries - Assist in the preparation of brochures, reports, newsletters and other material - Develop portfolio of marketing...

  • Lunchtime Monitor

    1 week ago

    Manotick, Canada Ottawa-Carleton District School Board Full time

    The Ottawa-Carleton District School Board is a dynamic, creative learning organization that fosters the achievement, well-being and dignity of every student. The OCDSB is the largest school district in Eastern Ontario, serving 73,000 students in 147 schools Lunchtime Monitor, Casual $16.84 per hour Hours of Work: 10:00 am to 11:00 am, Monday to Friday...

  • Parish Administrator

    2 days ago

    Manotick, Canada The Anglican Diocese of Ottawa Full time

    Join Our Parish Family: Become the Parish Administrator at St James the Apostle Anglican Church! We are looking for a supportive and organized individual to join our team at St James the Apostle Anglican Church as a Parish Administrator. This role is the heartbeat of our church's administrative functions, serving as a linchpin that ensures the smooth...

  • Marketing Specialist

    3 days ago

    Manotick, Canada Earth Kidz Early Learning Centre Inc. Full time

    **Language of work**: - English **Wage**: - $40/hour with 2 weeks of paid vacation **Experience**: - 2 years to less than 3 years **Terms of employment**: - Full-time, Permanent **Qualifications**: - Experience in marketing is required **Responsibilities**: - Assess characteristics of services to be promoted to determine marketing and advertising...

  • Hydrovac Helper

    23 hours ago

    Manotick, Canada Sanivac Full time

    **Who are we?** Thanks to its 375 humans, Sanivac has been the leader for the past 61 years in the field of sewer cleaning, pumping of all kinds, rental of portable toilets and sanitary trailers, emptying of septic tanks and grease traps. We have been a pillar in Québec through our vision oriented towards both our customers and employees alike. Be a part...

  • Hydrovac Operator

    23 hours ago

    Manotick, Canada Sanivac Full time

    **Who are we?** Thanks to its 375 humans, Sanivac has been the leader for the past 61 years in the field of sewer cleaning, pumping of all kinds, rental of portable toilets and sanitary trailers, emptying of septic tanks and grease traps. We have been a pillar in Québec through our vision oriented towards both our customers and employees alike. Be a part...

  • Marketing Specialist

    23 hours ago

    Manotick, Canada Earth Kidz Early Learning Centre Inc. Full time

    Work Term: Permanent - Work Language: English - Hours: 35 hours per week - Education: Bachelor's degree - Experience: 2 years to less than 3 years **Work setting**: - Urban area - Business **Tasks**: - Advise clients on advertising or sales promotion strategies - Assist in the preparation of brochures, reports, newsletters and other material - Co-ordinate...