Front Desk Concierge

Part Time

Friday 8 a.m. - 2 p.m. Saturday & Sunday 2 p.m. - 8 p.m.

On call for vacation/sick

Reports to: Business Manager
Job Summary:
The incumbent is responsible for providing a high level of friendly, efficient customer service through the provision of information and special services to enhance the lives of the residents and their guests.
Job Duties:

- Responds to requests for information and assistance from residents, families, visitors and addresses their concerns/complaints.
- Continuously monitors video surveillance equipment and, where applicable, resident electronic check-in system.
- Ensures the smooth and effective operation of main entrance and exit points ensuring a safe, warm and courteous experience for residents and guests.
- Ensures that residents, staff and guests complete sign-in/out records.
- Creates documents such as menus, flyers, postings, etc.
- Arranges the necessary details and staff support for conferences and parties for external groups as required; arranges travel and transportation for residents where necessary.
- Performs procedures for reconciliation of resident meal census.
- Attends staff meetings and mandatory training, as required.
- Perform other duties as assigned.
- Performance Requirements:

- Follow the principles of “good customer service” and ensure that these values are demonstrated in day to day practices.
- Interact effectively with team members, residents, families, visitors, and external service providers.
- Demonstrate solid organizational and time management skills.
- Adheres to all appropriate workplace regulations, compliances, and legislation regarding health and safety, and Company policies and procedures.
- Be continually aware of, and maintain, the highest standards of professionalism by following the Company dress code and/or wearing the Company uniform.

**Job Type**: Part-time

**Salary**: $17.59 per hour

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Every Weekend
- On call

Ability to commute/relocate:

- Manotick, ON K4M 0G8: reliably commute or plan to relocate before starting work (required)

Work Location: In person