Administrator, Leadership Development and
5 months ago
**Administrator, Leadership Development and eLearning, Human Resources**
Policy & HRBC
Vancouver, BC
In accordance with the Mission, Vision and Values, and strategic directions of PHSA safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA’s Agencies/Divisions/Services, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
The Administrator, Leadership Development & eLearning provides Tier 1 technical and customer/client support on PHSA’s LearningHub Course Catalogue Registration System (CCRS) for participating Health Organizations including Vancouver Coastal Health, Vancouver Island Health, Fraser Health, and Providence. The incumbent investigates system issues, conducts analysis, troubleshoots problems, liaises with applicable Health Authority groups, and drafts/updates training and reference materials. Utilizes the JIRA ticketing system to track, escalate and respond to user support issues. Triages user support issues to appropriate Subject Matter Experts, Course Managers and Health Organizations. The Administrator functions as part of the Leadership Development & Learning team, participates in the setting of goals and objectives, provides input into the longer terms needs and recommends strategies for future developments to facilitate learning and development.
**What you’ll do**
- Maintains the LearningHub user support ticketing system for all user issues including monitoring, triaging, and responding to incoming support requests, and flagging some requests for the attention of appropriate members of the Online Learning Team.
- Works collaboratively in a team of Administrators to sort and respond to issues.
- Provides user support with account and profile issues including creation of accounts, password resets, merging accounts, course completion issues, learning certificates and course registrations.
- Supports the course managers with LMS Moodle configuration settings, LearningHub CCRS course settings, and course manager technical support.
- Produces and maintains LearningHub training materials and quick reference guides. Supports the on-going development and updating of systems and processes by providing recommendations and working with team to ensure systems and processes are optimized.
**What you bring**
**Qualifications**:
- Works both independently and as an effective team member. Ability to multi-task, organize and prioritize workload to manage concurrent multiple projects and to successfully meet deadlines. Able to work effectively with frequent interruptions. Customer service focus. Excellent written and verbal communication, and interpersonal skills; aptitude to listen, ascertain the needs of clients, develop relationships, and respond accordingly in a timely and efficient manner. Strong technical aptitude for problem-solving, issue resolution and technical support of eLearning and talent management systems. Must be able to thrive in an ambiguous and rapidly-changing environment. Ability to identify opportunities for process and system improvements. Demonstrated ability to use related equipment including word processing, spreadsheet, database and presentation software at an advanced level. Knowledge of Office administrative procedures requiring organization and record keeping, and operation of standard office equipment. Proficient in Microsoft Office Suite (Word, Excel, and Outlook), Internet search engines, HTML, and other common software used in online course development.
Skills & Knowledge
- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
**What we bring**
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too - offering health, wellness, development programs to support you - at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work friendly employer, welcoming flexible work options to
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