Systems Administrator

3 weeks ago


Coquitlam, Canada Great Canadian Full time

**Position Summary**:
Reporting to the Systems Manager & Architect, the System Administrator is a hands-on technician with intermediate level experience deploying, maintaining, supporting and troubleshooting Enterprise-grade server and systems IT infrastructure in both an on-premises and hybrid multi-cloud environment. Working within a large IT team, the System Administrator will diagnose and resolve complex technical issues, proactively monitor, optimize, automate, and upgrade server infrastructure, build and deploy new virtual and physical systems, and liaise with external vendors and partners to deliver secure, robust and functional systems infrastructure.

**Key Accountabilities**:

- Perform regular server optimization and maintenance activities including patching, upgrading, configuration and performance tuning for assigned systems.
- Perform routine system monitoring by analyzing event logs and responding to alert notifications
- Regularly verify the integrity and availability of systems hardware and verifying completion of scheduled jobs such as backups or automated processes
- Analysis, troubleshooting and resolution of systems infrastructure, hardware, software and networking issues up to and including operating systems
- Provide tier-3 escalation technical support and troubleshooting including responding to and processing service request tickets within the IT Service Management system
- In partnership with the Systems Architect, IT peers and business stakeholders, participate in the requirements gathering, planning and deployment of new systems and supporting infrastructure
- Participate in Disaster Recovery testing exercises and business continuity planning for business critical systems
- Submit change requests including implementation, communication, testing and back out plans following standard ITIL framework methodologies
- Create and maintain system documentation and knowledge base for assigned systems
- Identify opportunities and propose solutions for continuous improvement
- Adhere to existing IT policies and procedures and participate in the creation or modification of new policies and procedures
- Participate in after-hours on-call rotation and ability to work non-standard hours for critical system upgrades and/or outages.
- Manage & liaise with various service providers, vendors, and external consultants
- Communicates effectively both verbally and written with all stakeholders
- Ability to exceed internal and external customer expectations through timely, effective and positive service delivery
- Builds strong working relationships with guests, employees and vendors
- Complies with licensing laws, health and safety and other statutory regulations
- Performs other duties as assigned or directed

**Education and Qualifications**:

- Minimum 2-year degree or diploma from a recognized post-secondary technical institute or college in an IT related field.
- Proven working experience and knowledge of a majority of the following technologies in a medium to large sized Enterprise environment:

- Virtualization technologies such as VMWare ESXi and Nutanix AHV
- Microsoft Windows Server Operating Systems
- Physical Server hardware platforms such as Dell PowerEdge, Lenovo ThinkSystem, and Nutanix Hyperconverged Infrastructure (HCI)
- Microsoft Active Directory domain services including DNS, DHCP, Group Policy, etc.
- Cloud computing environments such as Microsoft Azure, Google Cloud Platform, Amazon Web Services
- Microsoft Azure Active Directory, Office 365 and Identity Management (SSO, Conditional Access, Multi-Factor Authentication)
- Disaster Recovery planning and related technologies such as Zerto, or Nutanix Metro Replication
- Citrix Virtual Apps and Desktops
- PowerShell scripting and automation tools such as Power Automate
- Microsoft Endpoint Configuration Manager, InTune, and Endpoint Imaging tools
- Infrastructure Monitoring tools such as SolarWinds or SCOM
- Minimum 5 years of experience in a medium to large organization as a System Administrator or similar technical role
- Valid Class 5 Drivers License
- Able to travel within Canada


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