Sales Coordinator

6 months ago

Vancouver, Canada Pan Pacific Vancouver Full time

***:
Under the general guidance and supervision of the Director of Sales, this position will be responsible for providing support and follow-up to the hotel sales office. Administrative support will be directed toward the hotel’s Business Travel and tour market segments. Responsibilities include computer literacy in the form of word processing, spreadsheets, and other tangible or graphic materials to support the sales organization. In addition, this person will maintain a high standard of service focus whilst playing the liaison role between customers and other departments through correspondence, telephone, or directly in person.

**KEY RESPONSIBILITIES**:

- Supports the Sales Managers through various communications and report generation.
- Responsible for managing the booker's loyalty program ( Diamond Club).
- Provides daily administrative support including the preparation of contracts & proposals for Sales Managers and supports the Administration Department whenever required. Fields sales inquiries and distributes to the appropriate Sales Manager.
- Provides daily support for customers’ inquiries in a professional and timely basis.
- Manages the immediate distribution of leads coming into the Sales RFP box.
- Responsible for administrative duties for the Sales Manager which includes typing; meeting coordination; filing; qualifying & responding to phone calls, inquiries and requests.
- Practices professional account qualification (i.e. date flexibility, space requirement, history, competitive information)
- Works closely with the Sales Managers and Reservations Department to ensure all contractual details are loaded in a timely manner.
- Assist Sales Managers with preparation for tradeshows and associated travel including completion of purchase order, registration, accommodation, flight, sales kits and client gifts.
- Maintain promotional materials inventory and generate a monthly tracking report.
- Assist with familiarization trips and site inspections as required.
- Participate in sales meetings and other communication functions in the hotel.
- Establish and maintain appropriate filing system on accounts identified with potential, this system can be automated or manual or a combination of both
- Co-ordinate functions, events and activities with other departments as well as the Pan Pacific Regional & International offices.
- Co-operate and accept other special assignments from the Director of Sales and/or Sales Managers as required.

**COMPETENCY PROFILE**:
**SELECTION CRITERIA**:
***:
**Qualifications and Technical Experience**:

- Two (2) years in a sales administration capacity within the Hotel industry preferred.
- Previous experience in a guest service position; Front Office/Reservations experience an asset.
- Post-secondary education in Hotel Management and/or Administrative Studies, or equivalent experience
- Experience in preparing RFPs (Request for Proposal) and group contracts.
- Must possess excellent organizational skills, time management with an ability to multi-task & meet deadlines in a high-pressure work environment.
- Minimum 50 wpm typing speed and high level of accuracy.
- Solid work experience in managing effective administrative procedures and programs essential.
- Proven written and verbal communication skills with demonstrated experience in producing professional business documents and communications.
- Schedule: Weekdays and as Business Requires

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