Estimator/sales Coordinator

7 months ago

Vancouver, Canada FOUNDRY COMMERCIAL KITCHENS LTD Full time

At Foundry Commercial Kitchens, we are industry leaders in foodservice. We specialize in turnkey commercial kitchen solutions from concept to completion for trusted partners, owners and operators of restaurants, hotels, universities, hospitals and more. Foundry has in-house design, project management, fabrication, and installation services to execute projects across North America. Our stainless fabrication division proudly builds high quality fixtures exclusively for the foodservice industry. Our locally owned and operated business includes an innovative showroom and test kitchen, equipment inventory, white-glove delivery team and skilled stainless installation. We are a passionate, high performing group of professionals seeking to serve our clients with the best of our diverse abilities.

**VISION + PURPOSE**

The vision and purpose of the **_Junior Estimator/Sales Coordinator _**position is to:

- ** Increase estimation and sales capacity** by supporting and participating in estimation and sales responsibilities needed to execute larger projects. Bringing a high level of detail, communication and accuracy to the sales order process. Collaborating with other departments for smooth execution.
- ** Build stronger account management resources **by learning key account needs, contacts and products and by seeking to provide proactive resources and expedient responses. Working directly with sales team members in creating quotations or sales materials to support revenue growth and account relations.
- ** Provide customer service confidence, **by ensuring accurate information and resources are deployed to customers at the appropriate time in a professional manner.

**5 KEY COMPETENCIES REQUIRED**

**COMMUNICATION + COLLABORATION**
- Must have strong communication skills, specifically when corresponding with or speaking to clients.
- Able to collaborate with co-workers effectively and with respect.
- Must have strong customer service EQ, able to listen and respond to customer concerns with tact and confidence.
- Will be highly engaged, proactive, respectful and clear communicator in all correspondence.

**ORGANIZATION + TIME MANAGEMENT**
- Exemplifies strong attention to detail, specifically with time and task management.
- Able to organize and access information sources, such as SharePoint, server files, individual folders.
- Able to organize and coordinate multiple tasks for multiple individuals or customers efficiently.

**DETAILED DISCIPLINE**
- Must be detailed oriented and diligent with tasks and projects assigned.
- Able to work with accuracy on critical items, such as quote and purchase order totals, tax calculations, etc.

**PROBLEM SOLVING**
- Able to seek out information needed to react and respond accordingly.

**SOFTWARE EXPERIENCE + APTITUDE**
- Experience Microsoft Office - Sharepoint, Word, Excel and Outlook.
- Able to learn and utilize, help maintain and manage CRM software.
- Able to learn and utilize quoting software (AQ) + ERP software (SAP).

**PRIMARY RESPONSIBLITIES**

**PROJECT ESTIMATION / SALES SUPPORT**
- Lead and/or assist in creation of project quotes in AQ.
- Generate sales materials for sales opportunities, such as spec sheet packages, cover sheets, etc.
- Request and coordinate vendor quotes.
- Maintenance of open PO’s

**ACCOUNT MANAGEMENT**
- Support key accounts with R+M orders, internal coordination.
- Ad hoc account support

**SALES ORDER FULFILLMENT (COORDINATION)**
- Create and maintain sales orders with the company’s ERP software system.
- Review sales orders regularly and proactively to ensure info + details are added and updated.
- Administer deposit payments, customer registration forms, and credit card authorizations.
- Coordinate with purchasing for accurate product specification + optimal incoming product timing.
- Coordinate with warehouse and stainless shop for outgoing shipments, deliveries, installations and invoicing of goods.

**CUSTOMER SERVICE**
- Assist clients with warranty inquiries for equipment purchases.
- Provide information on purchased products, such as equipment manuals, invoices, links, etc.
- Handle requests for returns, RMA order creation and efficient execution.

**BENEFITS & PERKS**:
Foundry offers competitive compensation along with comprehensive extended health benefits, a health & fitness credit, and RRSP matching. We offer room to learn, grow and to take on additional responsibilities. If you are interested in working with a dynamic team that fosters a work-life balance while working hard and having fun, we would like to hear from you.

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