Operations Administrator
6 days ago
WHO WE ARE
CAA Niagara is a proud Niagara Region employer, that strives on delivering rewarding experiences and enhancing the lives of our community. For over hundred years we have provided emergency roadside assistance, travel services, insurance coverage, membership and rewards savings; continually growing our suite of relevant products. A true community partner, we could not be here without our over 145,000 members across Niagara, allowing us to focus on earning your continued trust, every day
**COVID-19 VACCINATION EMPLOYMENT REQUIREMENT**:
As we play a strong role in our community and in keeping our employees, members, customers and community safe, as per our vaccination policy, all employees, including new hires, must be fully vaccinated (as defined by the government) against COVID-19.
Position Summary
The Operations Administrator is part of the Emergency Roadside Services (ERS) department and provides administrative support to ensure efficient operation of ERS. The position supports managers and employees through a variety of tasks related to organization and communication. This position is familiar with the company and department practices, procedures and processes and has the ability to effectively communicate via multiple mediums to management and employees.
Primary
**Responsibilities**:
- Read and understand upcoming forecasting for call volume and associated staffing - recommend shift changes, vacation denials and OT coverage requirements to management.
- Overall responsibility for driver coverage - including
- Oversee Fleet vacation calendar for management. Call out, organize and update managers and dispatch on OT coverage.
- Monitor and proactively manage effective real-time shift patterns and call volumes to match business requirements, optimizing performance of all drivers and maximizing member satisfaction by providing flexible options, taking into account the position of contractors, internal use of drivers and OT distribution
- Take meeting minutes for various meetings
- Tracking, reporting and delivery of driver cash to accounting. Reports for managers regarding cash calls and outstanding amounts.
- Updating of internal communications (SharePoint intranet) for department updates.
- Supporting managers on collecting customer survey data and comments
- Preparation/Updates of various internal systems for new hires and internal movement changes
- Support overall process and department optimization with document creation, reports and process flow
This is not an exhaustive list and other duties may be assigned as permanent or temporary, where needs are required.
**Qualifications**:
- Advanced troubleshooting, multi-tasking and time management skills
- Strong computer skills, able to use multiple programs and learn on the go.
- Customer service orientation with strong communication: verbal, written and oral
- Positive attitude with a personable demeanor
- Ability to creatively problem solve and produce solutions
- Attention to detail with the ability to think ‘big-picture’
- Capacity to work with tight deadlines and adaptable to a changing environment
- Experience working with confidential information and data
Education & Experience
- Secondary School Diploma preferred
- 3+ years of customer experience
- Experience in Fleet and/or Dispatch environment considered an asset
Working Conditions
- Ability to work in office environment with frequent interruptions
- Sedentary position, with constant computer work (mousing, typing, working on monitor)
CAA Niagara values diversity in our workforce, as well as in our members, suppliers and others. We provide equal employment opportunity for all applicants and Employees and do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability or any other characteristic protected by local law.
-
Real Time Workforce Operations Administrator
2 days ago
Thorold, Canada CAA Niagara Full timeWHO WE ARE CAA Niagara is a proud Niagara Region employer, that strives on delivering rewarding experiences and enhancing the lives of our community. For over hundred years we have provided emergency roadside assistance, travel services, insurance coverage, membership and rewards savings; continually growing our suite of relevant products. A true community...
-
Office Administrator
7 months ago
Thorold, Canada Red Jar Digital Infrastructure Full time**Office Administrator / System Administrator** **Location & Time of Work**:In Person**: - **Thorold, Ontario // Day Shift (Monday to Friday) **Responsibilities**: - Manage office operations, including office supplies, equipment maintenance, and vendor relationships. - Data entry into the asset management / work order system. - Maintaining records of...
-
Administrative Assistant
7 months ago
Thorold, Canada Ontario Brain Injury Association Full timeJob Description — Administrative Assistant (AA) Reports To: The Chief Executive Officer (CEO) and/or Designate Job Purpose: Reporting to the CEO and/or designate, the Administrative Assistant takes an active role in assisting the organization with administrative tasks contributing to the organization's day-to-day operations. This role requires a high...
-
Administrative Associate
5 days ago
Thorold, Canada NPL Canada Full time**Job Title: Administration Associate** **Location: Thorold, ONT.** **Reports To: Superintendent** **Responsibilities**: The primary responsibilities and focus for the Administrative Associate will be to work alongside and support the Operations team with administrative tasks. **Knowledge, Skills & Abilities**: - 2-3 years of previous experience in an...
-
Administrative Associate
7 months ago
Thorold, Canada NPL Canada Ltd. Full time**Job Title: Administration Associate** **Location: Thorold, ONT.** **Reports To: Superintendent** **Responsibilities**: The primary responsibilities and focus for the Administrative Associate will be to work alongside and support the Operations team with administrative and accounting tasks. **Knowledge, Skills & Abilities**: - 2-3 years of previous...
-
Administrative Associate
6 months ago
Thorold, Canada NPL Canada Ltd. Full time**Job Title: Administration Associate** **Location: Thorold, ONT.** **Reports To: Superintendent** **Responsibilities**: The primary responsibilities and focus for the Administrative Associate will be to work alongside and support the Operations team with administrative and accounting tasks. **Knowledge, Skills & Abilities**: - 2-3 years of previous...
-
Administrative Assistant
5 days ago
Thorold, Canada E.S. Fox Limited Full time**ABOUT US**: Established in 1934 as a small plumbing and heating company, E.S. Fox Limited today is recognized as a pre-eminent Canadian multi-trade Industrial, Commercial, Institutional and Nuclear constructor and fabricator. E.S. Fox Limited works in the industries of oil and gas, petrochemical, mining, pulp and paper, steel, automotive, pharmaceutical,...
-
Office Administrator/bookkeeper
1 hour ago
Thorold, Canada Rosemore Electric Inc Full time**Overview** As a Bookkeeper and Office Administrator, you will play a key role in ensuring the smooth and efficient operation of our office. You will be responsible for maintaining accurate financial records, processing payroll, managing accounts payable and receivable, and providing administrative support to our...
-
Full Time Administrative Assistant
8 months ago
Thorold, Canada Bethesda Services Full timePOSITION OBJECTIVE Bethesda requires a Full Time Administrative Assistant to provide administrative support within our Children’s Programs. This position will work out of the offices located on Schmon Parkway, Thorold, Ontario, and may be required to work flexible hours and some minor travel may be required. Key Responsibilities: - Provide...
-
Operations Assistant
6 months ago
Thorold, Canada Walker Aggregates Full time**About Walker** Walker Industries, a fifth-generation, family-owned company founded in 1887, operates from its base in the Niagara Region with facilities across Canada and the United States. We employ more than 1,200 people in environmental waste management and recovery, renewable energy, paving and construction, aggregates, and emulsions...
-
Full Time Administrative Assistant
4 months ago
Thorold, Canada Bethesda Services Full timeBethesda, long considered to be a leader within the Developmental Services sector in Ontario, offers a work environment that is supportive and team based. Our organization has been the recipient of various awards including Human Resources Director Canada Best Places to Work and Canadian Occupational Safety's 5-Star Safety Cultures 2023. We offer competitive...
-
Administrative Assistant
7 months ago
Thorold, Canada Butler Fleet Maintenance & Consulting Full timeButler Fleet Maintenance is a Southern Ontario based company servicing Niagara and the GTA. We provide Heavy equipment maintenance and repairs for both on-road and off-road equipment of all types and sizes. We are looking for an administrative assistant to help our shop foreman manage the daily operations of our shop. **Responsibilities**: - Provide...
-
Group Tour Administrator
7 months ago
Thorold, Canada CAA Niagara Full time**Who We Are**: CAA Niagara is a proud Niagara Region employer, that strives on delivering rewarding experiences and enhancing the lives of our community. For over one hundred years, we have been a staple within our community, providing such services as emergency roadside assistance, travel services, insurance coverage, membership and rewards savings;...
-
Business Operations Manager
1 month ago
Thorold, Canada Niagara River Lions Full time**Position: Business Operations Manager** **Reports to: President, Niagara River Lions** **Location: Thorold, Ontario** **Job Type: Permanent, Full-time, Salary + Bonus** **Overview**: **Key Responsibilities**: **Community Relations**: **-* **Develop and execute community engagement strategies to build and strengthen the team’s relationship with local...
-
Full-time Contract Administrative Assistant
2 days ago
Thorold, Canada Bethesda Community Services Full timeBethesda requires a Full Time Contract Administrative Assistant to provide administrative support within our Children’s Programs. This position will work out of the offices located on Schmon Parkway, Thorold, Ontario, and may be required to work flexible hours and some minor travel may be required. **Key Responsibilities**: - Scan and Archive existing...
-
Invoicing / Administrative Assistant
7 months ago
Thorold, Canada Orlando Puga Enterprises Inc Full timeWe are a small family owned business looking for a motivated and self starting individual to fill out invoicing role, and also to assist in day to day administrative operations. This role will require the individual to have a firm working knowledge of Microsoft Office and it's programs contained within in it. Be knowledgeable and familiar with computers and...
-
Dock Administrative Coordinator
1 week ago
Thorold, Ontario, Canada DOCK 2 DOCK LOGISTICS INC Full timeJob OverviewAt Dock 2 Dock Logistics Inc, we are seeking a highly organized and detail-oriented Administrative Coordinator to join our team. This role is ideal for individuals who excel in providing exceptional support and ensuring seamless day-to-day operations.Salary InformationThe estimated salary range for this position is $40,000 - $55,000 per annum,...
-
Operations Manager
2 months ago
Thorold, Canada Walker Sport and Ability Centre at Canada Games Park Full time_**Description**_ Canada Games Park and Walker Sports and Abilities Centre is proudly managed by ASM Global, the world’s largest and most trusted venue management and services company operating the most prestigious entertainment, sports, and exhibition venues spanning five continents, with a portfolio of more than 300 stadiums, arenas, convention centres,...
-
Administrative Coordiantor, Educational Studies
4 months ago
Thorold, Canada Brock University Full time**About the Role**: Reporting to the Chair, Department of Educational Studies, the Administrative Coordinator provides a broad range of administrative, coordination, and program support to ensure the efficient day-to-day operation of the Department of Educational Studies and its undergraduate programs. The Administrative Coordinator functions as the...
-
Administrative Assistant Iii Depot Support
2 months ago
Thorold, Canada Enbridge Full time**Posting End Date**: November 14, 2024 **Employee Type**: Regular-Full time **Union/Non**: This is a non-union position At Enbridge, we embrace new ideas and offer an environment where employees are recognized and respected for their input and opinions. We view our employees as our future leaders and strive to provide an environment that encourages...