Business Operations Manager

2 weeks ago

Thorold, Canada Niagara River Lions Full time

**Position: Business Operations Manager**

**Reports to: President, Niagara River Lions**

**Location: Thorold, Ontario**

**Job Type: Permanent, Full-time, Salary + Bonus**

**Overview**:
**Key Responsibilities**:
**Community Relations**:
**-* **Develop and execute community engagement strategies to build and strengthen the team’s relationship with local communities, fans, and partners.*

**-* **Coordinate community outreach programs, including youth basketball clinics, charity events, school visits, and other initiatives that promote the team's brand and values.*

**-* **Manage player appearances and community events, ensuring that the team’s outreach efforts align with community goals.*

**-* **Cultivate relationships with local organizations, youth basketball organizations, schools, and community leaders to enhance the team's visibility and impact in the local market.*

**-* **Track and report on community engagement activities and their outcomes, ensuring they align with the team’s broader corporate social responsibility goals.*

**Partnership Fulfillment**:
**-* **Lead the execution and fulfillment of all partnership agreements, ensuring timely and accurate delivery of all contractual obligations.*

**-* **Track and report on partnership deliverables to ensure partner satisfaction and long-term renewals.*

**-* **Collaborate with the sales and marketing teams to deliver integrated sponsorship opportunities that meet partner expectations and deliver measurable results.*

**-* **Ensure timely communication with sponsors regarding upcoming events, changes, or new opportunities.*

**Game-Day and Event Operations**:
**-* **Oversee all game-day operations to ensure a smooth and engaging experience for fans, sponsors, and partners.*

**-* **Manage logistics including but not limited to set up and tear down, fan experience, volunteers, game day staff and contractors, VIP experiences, merchandise and sponsorship fulfillment. *

**-* **Ensure compliance with league and operational standards.*

**-* **Act as the liaison with the game venue before, during and after each game*

**-* **Plan and execute other business and community events including but not limited to, season ticket holder events, Dunkin’s kids club events and partner appreciation events.*

**-* **Oversee event staffing, ensuring that volunteers, employees, and partners are trained, aligned, and prepared for event day responsibilities.*

**Retail and Merchandise**:
**-* **Oversee the design, selection, and ordering of team and retail merchandise, ensuring alignment with brand standards.*

**-* **Manage inventory control, including forecasting demand, tracking stock levels, and coordinating with suppliers to maintain sufficient inventory.*

**-* **Collaborate with marketing to develop merchandise strategies that drive fan engagement and boost sales, both online and in physical retail locations.*

**-* **Train staff on point-of-sale equipment and ensure compliance *

**-* **Approve and track complimentary merchandise given out *

**Administrative & Other Duties**:
**-* **Manage and track operational budgets for community programs, events, retail operations, and partnership activations.*

**-* **Identify cost-saving opportunities and ensure efficient allocation of resources to maximize profitability*

**-* **Prepare and maintain detailed reports on operations, event performance, and partnership fulfillment.*

**-* **Identify areas for process improvement and implement changes to enhance productivity, reduce costs, and improve quality.*

**-* **Assist with scheduling and coordinating internal meetings, external partner communications, and other operational activities.*

**-* **Help manage contracts and agreements related to events, sponsorships, merchandise, and community programs.*

**-* **Maintain organized records for operational processes, vendor contracts, and other documentation.*

**-* **Provide administrative support to the President and other departments as needed.*

**-* **Other duties as reasonably assigned*

**Qualifications**:
**Education**:
**Bachelor’s degree in Sports Management, Business Administration, Event Planning, Marketing, or a related field (or equivalent experience).**

**Experience**:
**-* **Experience in sports operations, event management, community relations, or related fields, preferably within a professional sports organization or entertainment venue.*

**-* **Experience in retail and merchandise management, including inventory control and sales analysis.*

**-* **Understanding of sponsorship activation and partnership fulfillment.*

**-* **Experience working with cross-functional teams and managing relationships with external vendors, sponsors, and community leaders.*

**Skills & Abilities**:
**-* **Excellent organizational skills with the ability to multitask and manage multiple projects and deadlines.*

**-* **Strong communication skills, both written and verbal, with the ability to interact effectively with a

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