Group Tour Administrator

6 days ago

Thorold, Canada CAA Niagara Full time

**Who We Are**:
CAA Niagara is a proud Niagara Region employer, that strives on delivering rewarding experiences and enhancing the lives of our community. For over one hundred years, we have been a staple within our community, providing such services as emergency roadside assistance, travel services, insurance coverage, membership and rewards savings; continually growing our suite of relevant services and products.

A true community partner, we could not be here without our over 150,000 members across Niagara, allowing us to focus on earning your continued trust, every day

**GROUP TOUR ADMINISTRATOR OVERVIEW**:
Seeking a Full-time Group Tour Administrator to be part of the Journeys team

Are you ready to embark on a journey of organization, creativity, and support in the exciting world of group tours? If you have a knack for coordination, a flair for marketing, and a passion for creating memorable experiences, then we want you to join our team as a Group Tours Administrator

**WHAT’S IN IT FOR YOU**:

- 100% employer-paid premiums for health, dental, vision, life insurance, travel insurance
- Virtual Healthcare and Nurse Navigation Support
- Defined Contribution Registered Pension Plan
- Growth/Training and Development opportunities
- Give Where You Live Program (Community Volunteer Program)
- Green and Wellness Reimbursement Program
- Paid Personal and Vacation Hours

**REQUIREMENTS**:
To be seriously considered for this role, please have the following in regard to:
**Experience**: 2+ years of customer service experience

**Education**: High-School Diploma | TICO Certification (or a willingness to obtain)

**Characteristics**: Flourishes in collaborative settings, finding joy in supporting team efforts and contributing to the overall efficiency of operations. proactive problem-solving, and effective communication.

**RESPONSIBILITIES**:
As a CAA Niagara Group Tour Administrator, your responsibilities will be, including but are not limited to:

- Contributing to the smooth running of the Group Tours Department.
- Providing top-notch service to our valued members.
- Supporting our energetic tour team every step of the way.
- Assisting in processing Group Tour sales accurately and efficiently.
- Handling payments for Group Tour sales with precision.
- Collaborating with the marketing department to spread the word about our incredible tours.
- Managing the Group Tours department mailing list like a pro.
- Engaging in both inbound and outbound calling to keep our operations running smoothly.

We will work with you to meet your needs and ensure a positive experience throughout the recruitment journey.

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