Front Desk Manager

7 months ago


Toronto, Canada Marriott International, Inc Full time

**Job Number** 24097006

**Job Category** Rooms & Guest Services Operations

**Location** The St. Regis Toronto, 325 Bay Street, Toronto, ONT, Canada VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

**CORE WORK ACTIVITIES**

**Maintaining Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serving as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Responds to and handles guest problems and complaints.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
- Ensures employees understand customer service expectations and parameters.
- Interacts with guests to obtain feedback on product quality and service levels.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
- Supervises same day selling procedures to maximize room revenue and control property occupancy.
- Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

**Supporting Human Resource Activities**
- Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
- Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Par


  • Front Desk Manager

    6 months ago


    Toronto, Canada Marriott International, Inc Full time

    **Additional Information** Manager, Front Desk On Duty **Job Number** 24053662 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Centre Toronto Hotel, 123 Queen Street West, Toronto, ONT, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the...

  • Front Desk Manager

    6 months ago


    Toronto, Canada Hotel X Toronto Full time

    **Job description** A rewarding and challenging experience awaits you at Hotel X Toronto, a member of Library Hotel Collection. We are an International Hotel Company and pride ourselves on delivering a novel approach to hospitality. The Library Hotel Collection has a commitment to kind, unpretentious, customer-focused service that has resulted in numerous...

  • Front Desk Manager

    6 months ago


    Toronto, Canada Marriott International, Inc Full time

    **Job Number** 23146603 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Toronto, 325 Bay Street, Toronto, ONT, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office functions and supervising staff...


  • Toronto, Canada Marriott International, Inc Full time

    **Job Number** 24165002 **Job Category** Rooms & Guest Services Operations **Location** W Toronto, 90 Bloor Street East, Toronto, ONT, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Entry level management position that is responsible for leading and assisting with the...

  • Front Desk Manager

    7 months ago


    Toronto, Canada Lunae Cosmetic Clinic Full time

    **About Us**: At Lunae Cosmetic Clinic, we pride ourselves on offering world-class cosmetic and aesthetic services in a serene and client-focused environment. We believe in empowering our clients through knowledge and providing holistic approaches to beauty and wellness. We're looking for an energetic and dedicated Front Desk Manager to be the face of our...


  • Toronto, Canada Family Dental Centre Full time

    Responsibilities: - Greet and welcome visitors in a professional and friendly manner - Answer phone calls and direct them to the appropriate department or individual - Schedule appointments and maintain the appointment calendar - Provide administrative support such as filing, data entry, and proofreading documents - Manage incoming and outgoing mail and...


  • Toronto, Canada Marriott International, Inc Full time

    **Job Number** 24153324 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Centre Toronto Hotel, 123 Queen Street West, Toronto, ONT, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office functions...


  • Toronto, Canada Effi Bike Full time

    **Front Desk Receptionist** **Duties**: - Greet and welcome customers and visitors in a friendly and professional manner - Answer phone calls and direct them to the appropriate department or individual - Schedule appointments and manage the appointment calendar - Collect payments, and verify information - Assist with clerical tasks such as filing, faxing,...


  • Toronto, Ontario, Canada Quantum Management Services Ltd. Full time

    Quantum Management Services Ltd. is a professional services firm based in downtown Toronto, seeking a skilled Front Desk Coordinator to join their team permanently.Estimated Salary: $55,000The successful candidate will be responsible for delivering exceptional customer service and ensuring seamless front desk operations as the first point of contact for...

  • Front Desk Supervisor

    2 months ago


    Toronto, Canada Sonesta Full time

    **Job Description Summary** The Front Desk Supervisor (FDS) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is the lead Front Desk support for the Operations Manager. The main focus of the role is the training, supervising,...

  • Front Desk Associate

    4 months ago


    Toronto, Canada Aroma Waxing Clinic-Yonge & Eglinton area Full time

    _Front Desk Administrator _ We are a very busy, fast-paced, fun-loving Beauty Bar that offers exceptional service in waxing, sugaring, hair laser removal, spray tanning, and other personal care services! We are looking to hire a full time (25-40 hours per week) front desk associate immediately, that has a minimum of 2 year of desk experience in a very busy...


  • Toronto, Canada Toronto Athletic Club Full time

    **OB TITLE**:Front Desk Receptionist **CLUB**:Toronto Athletic Club **DEPARTMENT**:Front Desk **REPORTS TO**:Front Desk Supervisor **About the Cambridge Group of Clubs** **About the Role** **Major/Specific Responsibilities** - Greet and check-in Members & Guests, Assist and direct with general inquiries; Always be aware of the Front Desk surroundings...

  • Front Desk Associate

    3 weeks ago


    Toronto, Canada CycleBar Full time

    **CycleBar - Front Desk Associate** We are currently seeking a high energy, passion filled and sales motivated individual who is fitness minded and has a love for the SPIN community. Our CycleBar Front Desk Associate delivers the CycleBar experience to our members and helps drive daily sales. - Requirements:_ - Excellent sales, communication, and customer...


  • Toronto, Ontario, Canada Kijiji User Full time

    We are seeking a highly organized and detail-oriented Dental Front Desk Coordinator to join our team at Kijiji User. As a key member of our front office staff, you will play a critical role in ensuring the smooth day-to-day operations of our dental practice.About UsKijiji User is a reputable dental clinic committed to providing exceptional patient care and...


  • Toronto, Canada Rendezvous Full time

    Front Desk Manager - Rendezvous Barbers Join Rendezvous, a hub of style and hospitality, where every client experience is crafted with care and excellence. We're the go-to destination for top-notch grooming, blending tradition with modern flair. As part of our team, you'll be at the forefront of our client interactions, ensuring each visit is memorable and...


  • Toronto, Canada Avebelle Cosmetic Clinic Full time

    **Job Summary**: We are looking for a proactive and organized Front Desk Receptionist to be the face of Avebelle Clinic. In this role, you will manage administrative tasks, handle client inquiries, and ensure our front area is always welcoming and tidy. Your excellent customer service skills will be key in providing a positive experience for our...

  • Front Desk Coordinator

    6 months ago


    Toronto, Canada FreshBooks Full time

    **Front Desk Coordinator**: **About FreshBooks**: FreshBooks is a leading cloud-based SaaS accounting software designed with one goal: to help small business owners grow. We reached unicorn status after raising our valuation to more than $1 billion and continue to scale our business to serve business owners, their clients, and accountants in more than 160...


  • Toronto, Canada Planview Utility Services Full time

    **Responsibilities**: - Greet and welcome guests as soon as they arrive at the office. - Direct visitors to the appropriate person and office. - Answer, screen, and forward incoming phone calls. - Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures). - Receive, sort, and distribute daily...

  • Front Desk Associate

    2 months ago


    Toronto, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    We are seeking a highly skilled Front Desk Associate to join our team at beBee Professionals in Toronto, Canada. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing incoming calls, and performing various administrative tasks to ensure seamless office operations.Key Responsibilities:Provide...

  • Front Desk Supervisor

    3 months ago


    Toronto, Canada Active Medicine Toronto Full time

    Active Medicine Toronto (AMT) is a multidisciplinary clinic that provides medical and allied health services in sports medicine, orthopaedics and executive health. AMT is centrally located in Yorkville, Toronto, near transit. **Position Overview**: **Key Responsibilities**: As the Front Desk Supervisor, you will oversee the daily front desk operations and...