Assistant Front Desk Manager

4 weeks ago


Toronto, Canada Marriott International, Inc Full time

**Job Number** 24165002
**Job Category** Rooms & Guest Services Operations
**Location** W Toronto, 90 Bloor Street East, Toronto, ONT, Canada VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Management

**JOB SUMMARY**

Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

**CORE WORK ACTIVITIES**

**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supports all day-to-day operations.
- Understands employee positions well enough to perform duties in employees' absence.
- Coaches, counsels, and encourages employees.
- Handles employee questions and concerns.
- Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.
- Guides daily Front Desk shift operations.
- Communicates performance expectations to employees in accordance with job descriptions for each position.

**Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
- Strives to improve service performance.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates.
- Supervises same day selling procedures to maximize room revenue and property occupancy.
- Understands the impact of Front Desk operations on the overall property financial goals and objectives.

**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service within guidelines.
- Handles guest problems and complaints seeking assistance from supervisor as necessary.
- Interacts with guests to obtain feedback on product quality and service levels.

**Managing Projects and Policies**
- Implementing the customer recognition/service program, communicating and ensuring the process.
- Assists in the review of comment cards and guest satisfaction results with employees.
- Ensures employees have the proper supplies and uniforms.
- Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.

**Supporting Handling of Human Resource Activities**
- Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Provides feedback to individuals based on observation of service behaviors.
- Participates in an ongoing employee recognition program.
- Conducts training when appropriate.
- Participates in the employee performance appraisal process.

**Additional Responsibilities**
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updating the executives, the peers, and the subordinates on relevant information in a timely manner.
- Performs all duties at the Front Desk as necessary.
- Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.
- Complies with loss prevention policies and procedures.

The salary range for this position is $60,000 to $78,0


  • Front Desk Manager

    4 weeks ago


    Toronto, Canada Marriott International Full time

    **Job Number** 23046100 **Job Category** Rooms & Guest Services Operations **Location** Courtyard Toronto Downtown, 475 Yonge Street, Toronto, ONT, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office functions...

  • Front Desk Manager

    4 weeks ago


    Toronto, Canada Marriott International, Inc Full time

    **Job Number** 22148151 **Job Category** Rooms & Guest Services Operations **Location** W Toronto, 90 Bloor Street East, Toronto, ONT, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office functions and supervising staff on a...

  • Front Desk Assistant

    3 weeks ago


    Toronto, Canada York University Full time

    **Purpose**: Under the direction of the Operations Manager, the role will provide front desk support and assistance in the Hotel of the Schulich Executive Learning Centre (ELC). **Education**: High School Diploma **Experience**: Minimum of 6 months relevant experience in administrative services or hotel front desk. **Skills**: Ability to use room...


  • Toronto, Canada ZS Full time

    : **ZS** is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, our most valuable asset is our people. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive...


  • Toronto, Canada PureFitness Canada Full time

    Up-Scale Heath and Fitness & Wellness Clinic facility in the heart of Leaside is looking for enthusiastic, hardworking Full-Time Front desk manager/Membership Coordinator to join our growing team. PRINCIPLE DUTIES: - Welcoming Guests and Clients, greeting them in person or by telephone; answering or referring, directing all inquiries to the appropriate...

  • Front Desk Associate

    4 weeks ago


    Toronto, Canada Aroma Waxing Clinic-Yonge & Eglinton area Full time

    _Front Desk Administrator _ We are a very busy, fast-paced, fun-loving Beauty Bar that offers exceptional service in waxing, sugaring, hair laser removal, spray tanning, and other personal care services! We are looking to hire a full time (25-40 hours per week) front desk associate immediately, that has a minimum of 2 year of desk experience in a very busy...


  • Toronto, Ontario, Canada Alberta Health Services Full time

    Role Overview:The Medical Office Assistant will provide administrative support to our healthcare team, ensuring the smooth operation of our medical office. The ideal candidate will have experience in a medical office or dental office setting and be familiar with electronic medical records systems (e.g., Epic).Key Responsibilities:Greet patients warmly at the...

  • Front Desk Supervisor

    3 weeks ago


    Toronto, Canada Casey House (Parent) Full time

    **Fantastic opportunity to expand your career while making a difference in your community**: - **Join a friendly, dynamic, welcoming, and inclusive team of caring professionals**: - **Be rewarded with a competitive salary of $60,000-$70,000** **About Casey House**: Casey House is unlike any other hospital. We are a specialty hospital providing...

  • Front Desk Agent

    4 weeks ago


    Toronto, Canada AAFox Cleaning Inc. Full time

    As a Front Desk Agent at AAFox Cleaning Inc, you will be the first point of contact for our clients, visitors, and employees. Your primary responsibility will be to ensure the smooth operation of the front desk area while providing excellent customer service and administrative support. This role requires strong communication skills, attention to detail, and...

  • Front Desk Agent

    4 weeks ago


    Toronto, Canada Windsor Arms Hotel Full time

    We are a luxury 5-star hotel in Toronto looking to hire a reliable, punctual, dynamic, self-motivated and enthusiastic Front Desk Agent who is passionate about the industry and wants to elevate their career. In this position, you will be responsible to provide professional and customer focused service to our guests, ensuring their stay becomes a memorable...

  • Front Desk Agent

    4 weeks ago


    Toronto, Canada Windsor Arms Hotel Full time

    Job description Windsor Arms Hotel is looking to hire a reliable, punctual, dynamic, self-motivated and enthusiastic Front Desk Agent who is passionate about the industry and wants to elevate their career. In this position, you will be responsible to provide professional and customer focused service to our guests, ensuring their stay becomes a memorable...


  • Toronto, Canada Accor Hotels Full time

    REF35821Q Front Desk Manager Luxury & Lifestyle Company Description For over 95 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Commonwealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this...

  • Front Desk Manager

    3 days ago


    Toronto, Ontario, Canada Gensler Full time

    Key ResponsibilitiesThe successful candidate will be responsible for:Managing front desk operations, including receiving clients, answering phone calls, and handling daily mail.Providing excellent customer service, ensuring a positive experience for all clients.Maintaining a clean and organized reception area, with all necessary stationery and materials...


  • Toronto, Canada Avebelle Cosmetic Clinic Full time

    **Job Summary**: We are looking for a proactive and organized Front Desk Receptionist to be the face of Avebelle Clinic. In this role, you will manage administrative tasks, handle client inquiries, and ensure our front area is always welcoming and tidy. Your excellent customer service skills will be key in providing a positive experience for our...


  • Toronto, Canada Royal LePage Realty Full time

    DowntownReal Estate office is seeking a reliable and professional **part-time Receptionist**. **Must be available to work**: - **3 Saturdays per month**: - **2 nights per week**: - **Week day shifts 5-9**: - **Saturday shifts 9-5 & 10-4** **Duties Includes**: - Greet/direct all guests and clients - Answer incoming calls - Assist agents with...


  • Toronto, Canada Planet Fitness Full time

    Overview: **Who We Are**: At Planet Fitness, our mission has always been to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing! Joining...


  • Toronto, Ontario, Canada WoodGreen Community Services Full time

    The front desk assistant role at WoodGreen Community Services involves providing exceptional client service, responding to inquiries, and performing various administrative tasks. This includes:Welcoming clients and community service providers.Assisting with registration and appointment making.Providing information on programs and services.The ideal candidate...


  • Toronto, Ontario, Canada The Crescent Hotels Group Full time

    Company Overview: At Crescent Hotels & Resorts, we value our associates as the shining stars of what we do. Our commitment to creating exceptional experiences for guests is only possible with a talented and dedicated team.We strive to provide an environment that encourages open communication and celebrates individual differences. By promoting diversity and...


  • Toronto, Canada Palmerston Hotel Full time

    **Job Overview** **Responsibilities** - Greet guests warmly upon arrival and assist with the check-in process. - Manage reservations, including booking, modifying, and canceling as needed. - Provide information about hotel services, amenities, and local attractions to enhance guest experience. - Handle guest inquiries and complaints with professionalism and...

  • Front Desk Agent

    1 week ago


    Toronto, Canada Sonesta Full time

    **Job Description Summary** The Front Desk Agent sets the tone for Sonesta’s mission of “Wowing” our guests with Amazing Moments. The role’s primary responsibility is to operate the front desk (including check in/checkout) and assist guests with inquiries and needs to make their stay with Sonesta a Wow. Ensure overall guest satisfaction. **Work...