Customer Service Advisor

3 months ago


Calgary, Canada Proper Motor Works Full time

Proper Motor Works is a leading automotive repair shop renowned for our commitment to excellence and customer satisfaction. We blend expert automotive care with a customer-focused approach, ensuring that every vehicle receives the best treatment and every customer leaves with a smile. We’re currently seeking a talented Automotive Service Writer & Customer Service Representative to join our team and help us continue to provide exceptional service.

# Job Summary

# Responsibilities
- Greet customers and assist them with scheduling service appointments
- Communicate with mechanics to ensure accurate service estimates and completion times
- Provide detailed explanations of services needed and performed to customers
- Upsell additional services or products based on customer needs
- Handle cash transactions and maintain accurate records
- Maintain a clean and organized work environment

# Qualifications
- Prior experience in customer service, preferably in a dealership or automotive setting
- Basic mechanical knowledge to effectively communicate with mechanics and customers
- Strong sales skills to upsell services or products
- Ability to handle cash transactions accurately
- Excellent communication and interpersonal skills

Preferred Skills:

- Familiarity with automotive repair processes
- Experience working in a mechanic shop or dealership

Join our team as a Service Writer and be part of a dynamic environment where your skills are valued and opportunities for growth are available.

Pay: $18.00-$20.00 per hour

Expected hours: 40 per week

Additional pay:

- Bonus pay
- Commission pay

**Benefits**:

- On-site parking

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person



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