Service Advisor

3 days ago

Calgary, Canada Silverhill Acura Full time

As a key member of the **Silverhill Acura** team, the Service Advisor brings to life the Automotive Service Experience for the Customer. Reporting to the Service Manager, this position is responsible for creating great first impressions and to guide the customers through the maintenance scheduling process and repair of their vehicles.

The Service Advisor is an expert listener and is a master at executing all the service processes with due diligence and providing exceptional customer service.

The Service Advisor has an eagle eye for the details and strives to be a product knowledge expert to ensure we provide each customer with a personalized service experience.

The Service Advisor builds strong relationships with customers in an effort to achieve service targets and utilizes the tools provided to them to ensure customer retention.

As a team player, the Service Advisors strives to develop collaborative relationships throughout the dealership.

Knowledge of the CDK operating system would be an asset.

**Specific Responsibilities Include**:
Develop strong relationships with our loyal Customers and continue to develop the relationship:

- Greet customers on the phone or in the Dealership, promptly and in a courteous manner.
- Address customer questions/needs promptly and professionally.
- Schedule appointments based on service calls.
- Show Service customers personalized service.
- Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately and on schedule.
- Assist customers in scheduling appointments for routine maintenance and needed repairs.
- Handle customer complaints and ensures high customer satisfaction standards.

Service Experience
- Identify service needs of customer vehicle based upon historical service data.
- Ask the proper questions to ensure the vehicle to be serviced is diagnosed properly.
- Provide repair and maintenance recommendations.
- Advise customers of estimated service and repair costs and review details of service/repair invoice with customer to gain their understanding of all services provided.
- Explain the nature of the repairs.
- Determine progress of repair/service orders and inform customer accordingly.
- Handle phone inquiries regarding work-in-progress, appointments and return phone messages promptly.
- Advise customers on the care of their cars and value of maintaining their vehicle in accordance with manufacturer’s specifications and warranty maintenance.

Be detailed oriented
- Actively maintain the cleanliness of personal and team workspaces.
- Maintain a high level of grooming, hygiene and professional appearance.
- Ensure all documentation/paperwork is completed in an accurate and timely manner.
- Keep service department forms, menus and pricing guides up to date.
- Ensure vehicles are parked in assigned areas, make sure they are locked and all key are marked and put away correctly.
- Document customer’s routine maintenance or vehicle problems accurately and clearly on the repair order.

Commit to the Acura Brand
- Stay up-to-date on Acura training requirements.
- Understand and sells in-dealership manufacturer service promotions.
- Be knowledgeable about new features, specials and updates.
- Be a champion for delivering excellent service 100% of the time.
- Actively promote and develop new business.

Develop and maintain full knowledge about the Industry
- Keep up to date with products, accessories, prices and key features of major competitors

Work remotely
- No

**Job Types**: Full-time, Permanent

Pay: Up to $100,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Life insurance
- On-site parking
- Store discount
- Vision care

Schedule:

- 8 hour shift

**Experience**:

- Dealership Service Advisor: 2 years (required)

Work Location: In person

  • Service Advisor

    4 weeks ago

    Calgary, Canada Silverhill Acura Full time

    As a key member of the **Silverhill Acura** team, the Service Advisor brings to life the Automotive Service Experience for the Customer. Reporting to the Service Manager, this position is responsible for creating great first impressions and to guide the customers through the maintenance scheduling process and repair of their vehicles. The Service Advisor is...

  • Service Advisor

    3 weeks ago

    Calgary, Canada Country Hills Nissan Full time

    Kaizen Automotive is one of Canada's 50 Best Managed Companies and a leader in automotive retail. We are always looking to expand and grow our business and are currently looking to add a qualified SERVICE ADVISOR to our team at Country Hills Nissan! The Service Advisor is responsible for accurately identifying and verifying a customer's needs, and providing...

  • Service Advisor

    2 weeks ago

    Calgary, Canada Valentine Volvo Full time

    **Summary** The Service Advisor is responsible for creating great first impressions and guides the customers through the maintenance scheduling process and repair of their vehicles. The Service Advisor is a great listener and is a master at executing all the service processes with due diligence and customer service and safety in mind. The Service Advisor...

  • Service Advisor

    4 weeks ago

    Calgary, Canada Subaru Calgary Full time

    **Job description** **Subaru Calgary **is part of the **Olympic Auto Group**, with over 30 dealerships, across Canada and the US, and more than 750 team members strong. We are ambitious, innovative and forward-thinking and we strongly believe that our people are our greatest asset. As lifelong students of our craft, we pursue improvement at every turn. We...

  • Service Advisor

    2 weeks ago

    Calgary, Alberta, Canada AutoCanada Full time

    Service AdvisorCrowfoot HyundaiCalgary, ABWe're searching for an experienced Service Advisor who is passionate about delivering an exceptional customer experience to join our expanding team. We need a friendly and motivational individual to fulfill this role effectively. You will have a crucial part in shaping the service experience for our valued clients...

  • Service Advisor

    1 month ago

    Calgary, Canada AutoCanada Full time

    Service Advisor Crowfoot Hyundai Calgary, AB We are looking foran experienced Service Advisor who is passionate about delivering an exceptional customer experience to join our growing team! We're looking for a friendly and motivational individual to fill this position. You will play a key role in curating the service experience for our valued...

  • Service Advisor

    1 week ago

    Calgary, Canada AutoCanada Inc. Full time

    **Service Advisor** **Crowfoot Hyundai** **Calgary, AB** We are looking for** **an experienced **Service Advisor** who is passionate about delivering an exceptional customer experience to join our growing team! We're looking for a friendly and motivational individual to fill this position. You will play a key role in curating the service experience for our...

  • Service Advisor

    4 weeks ago

    Calgary, Canada AutoCanada Full time

    Service Advisor Crowfoot Hyundai Calgary, AB We are looking foran experienced Service Advisor who is passionate about delivering an exceptional customer experience to join our growing team! We're looking for a friendly and motivational individual to fill this position. You will play a key role in curating the service experience for our valued...

  • Service Advisor

    2 weeks ago

    Calgary, Alberta, Canada Silverhill Acura Full time

    As a key member of the Silverhill Acura team, the Service Advisor brings to life the Automotive Service Experience for the Customer. Reporting to the Service Manager, this position is responsible for creating great first impressions and to guide the customers through the maintenance scheduling process and repair of their vehicles.The Service Advisor is an...

  • Service Advisor

    4 weeks ago

    Calgary, Canada AutoCanada Inc. Full time

    We are looking for** **an experienced **Service Advisor** who is passionate about delivering exceptional customer experience to join our exceptional service team! We're looking for a friendly and motivational individual to fill this position. You will play a key role in curating the service experience for our valued clients who choose to service their...

  • Service Advisor

    3 weeks ago

    Calgary, Canada AutoCanada Full time

    We are looking foran experienced Service Advisor who is passionate about delivering exceptional customer experience to join our exceptional service team! We're looking for a friendly and motivational individual to fill this position. You will play a key role in curating the service experience for our valued clients who choose to service their vehicles at...

  • Service Advisor

    3 weeks ago

    Calgary, Canada Euroworks Full time

    **SERVICE ADVISOR** - *Department**:Service** **Description: As the primary contact for our service customers, a Service Advisor also creates the impression of our brand. Because of this, they play a very important role in promoting and ensuring a high level of customer satisfaction. A Service Advisor contributes to the operational effectiveness of the...

  • Service Advisor

    2 weeks ago

    Calgary, Alberta, Canada AutoCanada Inc. Full time

    Service AdvisorCrowfoot HyundaiCalgary, ABWe are looking for an experienced Service Advisor who is passionate about delivering an exceptional customer experience to join our growing team We're looking for a friendly and motivational individual to fill this position. You will play a key role in curating the service experience for our valued clients who choose...

  • Service - Advisor

    2 months ago

    Calgary, Canada The Jim Pattison Auto Group Full time

    We have a great career opportunity for you to join Canyon Creek Toyota as a Service Advisor! If you are a personable, thoughtful and tech-savvy individual who strives to achieve excellence in customer satisfaction, this position is for you! Why join us - Competitive compensation plans. - Unlimited opportunities for growth and development. - Manufacturer...

  • Automotive Service Advisor

    3 days ago

    Calgary, Canada CMP Auto Chevrolet Cadillac Calgary -AB Full time

    **Are you an Automotive Service Advisor that enjoys working in a fast paced, busy environment. Enjoys working as part of a team and providing our clients the best experience. **Look no further as CMP Automotive has the opportunity for you! The Service Advisor we are seeking will be; a team player with a focus on customer experience, will have strong...

  • Service Advisor

    3 weeks ago

    Calgary, Canada Mercedes-Benz Country Hills Full time

    Mercedes-Benz Country Hills is seeking a Service Advisor with luxury brand experience. As a Service Advisor, you are the professional “manager” of the entire customer-oriented service process. You set the standards for customer support. You see every contact with customers as a professional challenge and feel responsible for satisfying the customer’s...

  • Service Advisor

    3 weeks ago

    Calgary, Canada HINO CENTRAL Full time

    Hino Central is looking for a **Service Advisor** to join our team in Calgary**. **The Service Advisor will be responsible to provide professional, safe and reliable service to our internal and external customers. Experience with Parts is considered an asset. **Why work with us?** **You matter, we support you. **We pay competitive wages based on experience...

  • Automotive Service Advisor

    3 weeks ago

    Calgary, Canada KBA Automotive Services Full time

    **Service Advisor** KBA Automotive Services is a family owned and operated business that has been providing the best car detailing services in the area for over 30 years! We are looking for a positive, hard-working individual to join our team as a Service Advisor. As a Service Advisor, you will be responsible for assisting our customers in choosing the...

  • Service Advisor

    4 weeks ago

    Calgary, Canada Country Hills Chrysler Dodge Jeep Ram Full time

    Country Hills Chrysler is the newest dealership up north in the country hills area. With a brand-new facilty that is welcoming new customers, we are looking for additional service advisors to join the team! As a Service Advisor, you are the professional “manager” of the entire customer-oriented service process. You set the standards for customer...

  • Service Writer

    3 weeks ago

    Calgary, Canada Dagger Automotive and Diesel Performance Full time

    Dagger Automotive & Diesel Performance is under new management and looking to add to our amazing team! We are currently seeking a full time, permanent Service Writer/Advisor. Duties will include: - Answer phones and greet customers in a friendly and professional matter - Answer customer questions related to vehicle maintenance and repair - Build quotes...