Service Advisor

4 weeks ago


Calgary, Alberta, Canada AutoCanada Full time
Service Advisor

"Northland Volkswagen"

We are seeking a highly motivated Service Advisor to join our team at Northland Volkswagen in Calgary, AB.

About the Role:

The successful candidate will be responsible for providing exceptional customer service to our valued clients. This includes answering incoming phone calls and inquiries related to vehicle servicing, creating quotes and work orders for vehicle repairs, consulting with automotive technicians regarding required repairs and or maintenance, and providing the clients with information and updates regarding the status of vehicle repairs.

Your Key Responsibilities:

  • Provide exceptional customer service to our valued clients
  • Answer incoming phone calls and inquiries related to vehicle servicing
  • Create quotes and work orders for vehicle repairs
  • Consult with automotive technicians regarding required repairs and or maintenance
  • Provide the clients with information and updates regarding the status of vehicle repairs
  • Work with the parts department to determine parts availability and scheduling of future service appointments
  • Complete and close repair orders
  • Review the repair order and service performed with the client after the service has been completed

Requirements:

  • Minimum of 1 year dealership experience in a Service Advisor role required
  • Ability to thrive in a fast-paced environment with many priorities
  • Communication and interpersonal skills
  • Must be able to remain calm when customers and/or situations are not
  • Organization and follow-up skills
  • Experience and desire to work with technology

What We Offer:

  • A competitive salary ranging from $60,000 to $80,000 per year
  • A friendly and supportive team environment
  • Opportunities for professional growth and development


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