Service Advisor
1 month ago
As the primary contact for our customers this important role ensures a high level of customer satisfaction and retention. You will contribute to the operational effectiveness of our service business by warmly greeting customers, understanding how they use their automobile and their requirements, managing their expectations, advising on recommended repair options, providing cost estimates for the diagnosis and repair of their automobile.
**Qualifications**:
- prefered experience on European luxury brands
- note that our procedures are not similar to those used by "Dealership Service Advisors"
- ability to communicate technical information in a simple manner to customers
- ability to communicate and work with technicians to optimize repair order life cycle
- ability to select and order parts
- ability to perform under pressure and pay attention to detail
- excellent customer service, interpersonal, presentation and relationship-building skills
- strong organizational and prioritization skills with the ability to multitask
- problem solving and conflict resolution skills
- Canadian Drivers License
**Responsibilities**
- Greet customers and assess their service needs, providing expert advice on automotive repairs and maintenance.
- Utilize mechanical knowledge to explain service options and upsell additional services.
- Handle cash transactions accurately and maintain records of services rendered.
- Collaborate with technicians to ensure timely and efficient service delivery.
- Present service recommendations clearly and professionally, ensuring customer satisfaction.
- Foster strong relationships with customers to encourage repeat business and referrals.
**Summary**
As a Service Advisor, you will be instrumental in delivering outstanding customer service and facilitating effective communication between clients and the service department. Your core skills in mechanical knowledge and automotive repair will enable you to assess customer needs accurately. Your ability to provide accurate estimates and handle cash transactions will further contribute to the department's success. Join us to be a vital part of our commitment to exceptional automotive care.
Pay: $66,000.00-$100,000.00 per year
Additional pay:
- Bonus pay
**Benefits**:
- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Store discount
- Tuition reimbursement
Flexible language requirement:
- French not required
Schedule:
- Monday to Friday
- No weekends
**Experience**:
- Service Advisor: 1 year (required)
Work Location: In person
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