Service Advisor

6 months ago

Calgary, Canada Valentine Volvo Full time

**Summary**

The Service Advisor is responsible for creating great first impressions and guides the customers through the maintenance scheduling process and repair of their vehicles.

The Service Advisor is a great listener and is a master at executing all the service processes with due diligence and customer service and safety in mind. The Service Advisor has a keen eye for "the details" and strives to be a product knowledge expert ensuring the dealership provides each customer with a personalized service experience.

The Service Advisor builds strong relationships with customers in an effort to achieve service targets and utilizes the tools provided to ensure all customers keep coming back to the dealership.

The Service Advisor upholds the dealerships’ standards and values so that the customer is fully satisfied through every interaction with the service department. As a team player, Service Advisors foster excellent relationships with personnel in all areas of the dealership.

**The Details**

**Develop Strong Relationships with Customer and continue to develop the Relationship**:

- Greet customers on the phone or in the Dealership promptly and in a courteous manner.
- Address customer questions/needs promptly and professionally.
- Schedule appointments based on service calls.
- Provide customers with personalized service.
- Ensure comprehensive re-delivery check of customer vehicle, ensuring cleanliness and that all items identified for service/repair have been carried out appropriately on time.
- Assist customers in scheduling appointments for routine maintenance and needed repairs.
- Handle customer complaints and ensures high customer satisfaction standards.

**Service Experience**
- Identify service needs of customer vehicle based upon historical service data.
- Asks appropriate questions to ensure the vehicle to be serviced is diagnosed correctly.
- Provide repair and maintenance recommendations to the customer.
- Advise customers of estimated service and repair costs and review details of service/repair invoice with customer to gain their understanding of all services provided.
- Explain the nature of all repairs.
- Determine progress of repair/service orders and inform customer accordingly.
- Handle phone inquiries regarding work-in-progress, appointments and return phone messages promptly.
- Advise customers on the care of their cars and value of maintaining their vehicle in accordance with manufacturer’s specifications and warranty maintenance.

**Be detailed oriented**
- Actively maintain the cleanliness of personal and team workspaces.
- Maintain a high level of grooming, hygiene and professional appearance.
- Ensure all documentation/paperwork is completed in an accurate and timely manner.
- Keep service department forms, menus and pricing guides up to date.
- Ensure vehicles are parked in assigned areas, make sure they are locked and all key are marked and put away correctly.
- Document customer’s routine maintenance or vehicle problems accurately and clearly on repair orders.

**Commit to the Dealership Brand**
- Stay up-to-date on all dealership training requirements.
- Understand and sell in-dealership manufacturer service promotions.
- Be knowledgeable about new features, specials and updates.
- Be a champion for delivering excellent service at all times.
- Actively promote and develop new business.

**Develop and maintain full knowledge about the Industry**
- Keep up to date with products, accessories, prices, and key features of major competitors.

**Specific Skills**
- Excellent interpersonal skills with an upbeat and engaging attitude.
- Customer relationship skills including listening and the ability to communicate effectively.
- Excellent verbal communication and writing skills.
- Problem solving and critical thinking skills.
- Basic computer skills, CDK and Autopoint would be an asset.
- Good math skills.
- Organized and pays attention to detail.
- Flexible and open to change; take on special tasks as needed.
- Conscientious.
- Ability to negotiate win-win scenario’s for the customer.
- Results oriented and accountable.
- Ability to work independently or within a team.
- Adaptable to work evening and weekend shifts as scheduled.

**Education & Experience**
- Minimum Grade 12 High School Diploma.
- College certificate or additional courses would be an asset.
- A fundamental understanding of automotive mechanical fundamentals would be an asset.
- Adaptable to work evening and weekend shifts as scheduled.

  • Automotive Service Advisor

    3 months ago

    Calgary, Canada Dalhousie auto service Full time

    **Job Summary** As a Service Advisor, you will be the primary point of contact for customers requiring vehicle maintenance or repairs. Your role is crucial in ensuring customer satisfaction and facilitating smooth communication between customers and the service department. **Responsibilities**: - Interact with customers to determine their vehicle service...

  • Service Advisor

    3 months ago

    Calgary, Canada CMP Auto Chevrolet Cadillac Calgary -AB Full time

    **Are you an Automotive Service Advisor that enjoys working in a fast paced, busy environment. Enjoys working as part of a team and providing our clients the best experience. **Look no further as CMP Automotive has the opportunity for you! The Service Advisor we are seeking will be; a team player with a focus on customer experience, will have strong...

  • Service Advisor

    1 month ago

    Calgary, Canada Porsche Centre Calgary Full time

    **Join Our Team at Porsche Centre Calgary!** Are you passionate about luxury vehicles and delivering top-notch customer service? Porsche Centre Calgary is growing, and we’re looking for an exceptional **Service Advisor** to be the face of our Service Department! As a Service Advisor, you’ll play a key role in creating a seamless service experience for...

  • Service Advisor

    6 months ago

    Calgary, Canada Silverhill Acura Full time

    As a key member of the **Silverhill Acura** team, the Service Advisor brings to life the Automotive Service Experience for the Customer. Reporting to the Service Manager, this position is responsible for creating great first impressions and to guide the customers through the maintenance scheduling process and repair of their vehicles. The Service Advisor is...

  • Service Advisor

    6 months ago

    Calgary, Canada AutoCanada Inc. Full time

    **Service Advisor** **Crowfoot Hyundai** **Calgary, AB** We are looking for** **an experienced **Service Advisor** who is passionate about delivering an exceptional customer experience to join our growing team! We're looking for a friendly and motivational individual to fill this position. You will play a key role in curating the service experience for our...

  • Service Advisor

    4 months ago

    Calgary, Canada AutoCanada Full time

    Service Advisor Northland Volkswagen  Calgary, AB Northland Volkswagen are looking for a friendly and motivated Service Advisor who is passionate about delivering an exceptional customer experience! If you are a reliable team player who thrives in a fast paced and fun work environment, keep reading!  What’s in it for you? A friendly and supportive...

  • Service Advisor

    7 months ago

    Calgary, Canada AutoCanada Inc. Full time

    We are looking for** **an experienced **Service Advisor** who is passionate about delivering exceptional customer experience to join our exceptional service team! We're looking for a friendly and motivational individual to fill this position. You will play a key role in curating the service experience for our valued clients who choose to service their...

  • Service Advisor

    3 months ago

    Calgary, Canada AutoCanada Inc. Full time

    **Service Advisor** **Northland Volkswagen** **Calgary, AB** Northland Volkswagen are looking for a friendly and motivated Service Advisor who is passionate about delivering an exceptional customer experience! If you are a reliable team player who thrives in a fast paced and fun work environment, keep reading! **What’s in it for you?** - A friendly and...

  • Service Advisor

    4 months ago

    Calgary, Canada OK Tire Full time

    At OK Tire we are passionate about our business and our customers. We strive to build a reputation as an honest, knowledgeable, and dependable automotive service business. Creating trustworthy relationships with our customers by being accountable for our work. We provide a unique service experience by being passionate about our jobs and fun to do business...

  • Service Advisor

    4 weeks ago

    Calgary, Canada German Car Specialist Ltd. Full time

    As the primary contact for our customers this important role ensures a high level of customer satisfaction and retention. You will contribute to the operational effectiveness of our service business by warmly greeting customers, understanding how they use their automobile and their requirements, managing their expectations, advising on recommended repair...

  • Service Advisor

    2 weeks ago

    Calgary, Canada Ward Tirecraft 106 Full time

    **Job Summary** Ward Tirecraft 106 is looking for an experienced and proactive **Service Advisor** to join our team. This critical role ensures seamless operations on the truck pad, efficient scheduling, and top-notch service delivery for our valued customers. **Responsibilities** - **Truck Pad Operations**: Oversee tire services and maintain smooth...

  • Service Advisor

    2 months ago

    Calgary, Canada Forma Motors Inc. Full time

    **Job Summary** **Responsibilities** - Greet customers promptly and professionally upon arrival. - Assess customer needs and provide recommendations for automotive repairs and maintenance. - Communicate effectively with technicians to relay customer concerns and service requirements. - Prepare accurate estimates for services and repairs, ensuring...

  • Service Advisor

    3 months ago

    Calgary, Canada New West Truck Centres Full time

    **Why Work Here** New West Truck Centres has access to the latest diagnostic tools and equipment. Surround yourself with certified technicians who specialise in Freightliner, Thomas Built, Sport Chassis, Detroit Diesel, Cummins, Autocar and other brands of heavy-duty trucks. **Treated Well.** Your direct manager, foreman and lead hands are well-respected...

  • Service Advisor

    4 weeks ago

    Calgary, Canada Tirecraft Braeside Full time

    **Overview** **Responsibilities** - Greet customers promptly and professionally, ensuring a positive first impression. - Assess customer needs and provide recommendations for automotive repairs and maintenance services. - Utilize strong customer service skills to build rapport with clients and address their concerns effectively. - Upsell additional services...

  • Service - Advisor

    8 months ago

    Calgary, Canada The Jim Pattison Auto Group Full time

    We have a great career opportunity for you to join Canyon Creek Toyota as a Service Advisor! If you are a personable, thoughtful and tech-savvy individual who strives to achieve excellence in customer satisfaction, this position is for you! Why join us - Competitive compensation plans. - Unlimited opportunities for growth and development. - Manufacturer...

  • Automotive Service Advisor

    5 days ago

    Calgary, Canada Wheaton Honda West Full time

    **Are you a Service Advisor with a proven track record of exceptional customer service and maintaining high CSI? Honda West has an opening for an experienced Service Advisor.** - A proven track record as a Service Advisor in an Automotive Dealership. - Great customer service skills - the ability to listen, empathize, and speak to customers in a positive,...

  • Service Advisor

    4 months ago

    Calgary, Canada Advantage Ford Full time

    The Wood Automotive Group, one of Alberta's largest automobile retailers for 40 years, is offering an exciting opportunity for a professional Service Advisor to join our team at Advantage Ford! **About the Service Advisor position**: **Responsibilities (but not limited to)**: - Greet incoming customers and generate work orders as per repair order - Check...

  • Service Advisor

    7 months ago

    Calgary, Canada Country Hills Chrysler Dodge Jeep Ram Full time

    Country Hills Chrysler is the newest dealership up north in the country hills area. With a brand-new facilty that is welcoming new customers, we are looking for additional service advisors to join the team! As a Service Advisor, you are the professional “manager” of the entire customer-oriented service process. You set the standards for customer...

  • Automotive Service Advisor

    3 months ago

    Calgary, Canada My Calgary Mechanic Full time

    My Calgary Mechanic is a fast-growing automotive service center, known for its customer-first approach and high-quality vehicle repairs. We take pride in our reputation and seek an experienced Automotive Service Advisor to join our team. If you enjoy customer interaction, problem-solving, and working in a fast-paced environment, this opportunity is for...

  • Service Writer

    6 months ago

    Calgary, Canada Dagger Automotive and Diesel Performance Full time

    Dagger Automotive & Diesel Performance is under new management and looking to add to our amazing team! We are currently seeking a full time, permanent Service Writer/Advisor. Duties will include: - Answer phones and greet customers in a friendly and professional matter - Answer customer questions related to vehicle maintenance and repair - Build quotes...