Group Service Coordinator

3 weeks ago

Oakville, Canada Aria Benefits Full time

Aria Benefits is a fast-growing organization looking for a driven, customer focused Group Service Coordinator to join the team. In this role, you will be accountable to executing the administrative needs of customers through the entire benefit service platform. This role requires a high level of attention to detail and tremendous customer service skills.

**Responsibilities**:

- Execute day to day tasks related to the full spectrum of employee benefits
- Partner as required to provide training and support to team members
- Provide client service activities such as independently helping clients, contacting clients, building trust with clients, handling client concerns and complaints
- Calendar management and event coordination
- CRM Management - ensure all records are up to date and accurate
- Work with insurance suppliers to obtain new business quotes
- Work with insurance suppliers to facilitate any new business requirements (eg underwriting)

SKILLS & QUALITIES:

- Ability to work with multiple Account Executives
- High level of attention to detail
- Highly organized
- Strong Technical expertise, Microsoft office expert, Mac experience a Plus
- Outgoing personality with focus on creating a WOW experience for the customer
- Able to engage clients, on the phone and in person
- Self-motivated
- *This individual will be required to participate in Aria’s benefit plan._

**Guiding Principles**

At Aria Benefits we have Guiding Principles that ensure we achieve a common vision and purpose. It is essential that all employees at Life & Legacy embody these Principles.
- **Improving the lives of our clients**: We work to improve the lives of our clients by providing sound financial advice and putting our client's interests ahead of our own at all times.
- **Trust & Mutual Respect**:Our relationships with our clients, our suppliers, and our team are built on the principle of trust and mutual respect. We treat others with the same trust, dignity and respect that we would want for ourselves.
- **Learning & Change**:The world is ever-changing. We embrace change and the learning that is necessary to respond and thrive in an evolving world.
- **Accountability**: We work to honour our commitments and exceed expectations, both to our clients and within our team
- **Empowerment & Self Reliance**:Our team is entrusted to embrace our guiding principles in concert with their ingenuity to “figure things out” so that they may enhance the lives of those with whom they work.
- **Wow Experience**:We passionately strive to provide a WOW experience to everyone who deals with us so that they become our biggest fans and supporters. We work to build long-term relationships that reach beyond the lives of our clients to, in turn, touch the lives of their families and the next generation.

**Salary**: $50,000.00-$60,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Oakville, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Administrative experience: 4 years (required)

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