Service Coordinator

2 weeks ago

Oakville, Canada your organization Full time

**Service Coordinator**

Golden Horseshoe Metering Systems (GHMS), part of the OEC group of Companies, provides comprehensive metering services to utility customers looking to provide individual suite metering for multi-dwelling retrofit and new construction projects. We are experienced in providing sales, design, installation and implementation of electricity, water, thermal, and gas metering solutions.

**Successful GHMS employees**:

- Are Customer-centric - they understand and embrace the role of delivering exemplary service
- Lead - they lead by example through their actions and attitudes
- Innovate - they look for opportunities to improve, do things differently, and add value for our customers and business
- Commit to Excellence - in all that they do

We promote a culture that is diverse, inclusive, innovative, and performance driven in an environment that is fun and exciting. Individuals who choose to be a part of our organization are offered:
Potential to lead innovative projects and initiatives
- Career path exploration and development opportunities
- Opportunities to get involved with teams and charitable events that support the community
- Comprehensive total reward package

**About the Role**

We are looking for a dynamic individual with exceptional customer service and technical skills. The Service Coordinator is accountable for scheduling the meter technicians, coordinating site visits, and assisting the Director of Operations in creating monthly reports and other duties as needed.

**Duties include**:

- Coordinate and schedule meter technicians and project related activities such as equipment delivery, installation, commissioning of units, and mandatory verifications, site pre-inspections and assessments
- Coordinate and schedule site visits with property managers, trades (electrical and/or mechanical contractors) and clients, following up with different trades making sure progress has been made prior to the site visit
- Communicate relevant project information, provide updates on issues, delays, equipment’s ETA to clients and the project team
- Manage and process equipment RMA/change processes and warranty issues
- Prepare shipment documents, including packing slips, commercial invoice, and bills of landing
- Schedule transportation requirements, including shipment notification, tracking and proof of delivery
- Prepare monthly property reports for unit-accounts billing/payments and outstanding balances for monitoring purposes
- Assist with MC communications and coordination of activities (in-situ audits, gathering information from different sources for site audit set-up)
- Assist with health and safety, ordering PPE for technicians and keeping track of recertification when required (such as rubber gloves).
- Other duties assigned by supervisor

**Required Skills, Qualifications and Experience**:

- Grade 12 or equivalent
- Minimum 2-3 years relevant work experience
- Valid Class ‘G’ Ontario Driver’s License and an excellent driving record
- Previous metering industry experience
- Familiar with Measurement Canada regulations regarding metering
- Ability to problem solve and exercise good judgment
- Demonstrate behavior as a motivated individual possessing excellent verbal, interpersonal and written communication skills
- Comfortable communicating and networking with various agencies and clients
- Capable of maintaining high productivity

**Other Success Factors**:

- Demonstrate a high degree of technical competence and troubleshooting skills
- Proficient in Microsoft Office suite of programs including Word and Excel
- Highly organized with a high degree of attention to detail
- Demonstrates flexibility and projects a positive/professional demeanor
- Exceptional interpersonal and communication (written, verbal and presentation) skills
- Strong relationship building skills
- Solid analytical and problem-solving abilities
- Ability to foresee problems and take proactive action
- Ability to work collaboratively with a team and work independently
- Proven capability to handle multiple competing priorities in a fast-paced environment
- Works well under pressure to ensure all deadlines are met
- Demonstrates a continuous improvement mindset
- Innovate - find new ways to work and win
- Lead initiatives that move the strategy forward
- Excellent safety and attendance record

**_ Golden Horseshoe Metering Systems is an Equal Opportunity Employer._**
- In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Golden Horseshoe Metering Systems will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform People Excellence team of the nature of any accommodation(s) that you may require._

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