Office Administrator, Workbc City Centre

19 hours ago


Vancouver, Canada YWCA Metro Vancouver Full time

Job DescriptionThe Office Administrator acts as the first point of contact at the Centre for Clients, employers and the general public. In this role the Office Administrator ensures that clients are directed through to the correct stream for WorkBC services. The current arrangement for this position is working remotely from home, and also at the Centre, on a rotating basis.

**What you’ll be doing**:

- Perform reception duties, including regular contact with potential Clients - on the phone and in person - providing information on programs and referrals to other agencies and community resources, how to receive services
- Office support to staff team and Clients such as booking appointments, rescheduling appointments, data entry, photocopying, faxing, preparation of minutes, answering phone inquiries, correspondence, purchasing supplies and petty cash
- Working with the Manager to implement, maintain and revise internal administrative systems (i.e. client files, statistics reporting, client tracking procedures)
- Provide initial intake process to new Clients, which may require assisting clients with registration on the Online Employment Services (OES) system
- Assist with purchasing procedures i.e. ordering, monitoring, and tracking
- Assist with issues regarding maintenance, parking, lease, telephone, janitorial and alarm system, and elevate any major concerns to the ESC Office Manager as necessary
- Adhere to onsite Health and Safety Procedures
- Other duties as required

**What you’ll need**:

- Relevant education or an equivalent work experience and recognized certification
- Excellent client and customer service skills
- Strong computer skills including data entry and Microsoft Office Suite, SharePoint
- Excellent telephone skills and proven ability to handle a multi-line system
- Proven ability to develop and manage office procedures and systems
- A valid criminal record check (including vulnerable populations) is required
- The YWCA Metro Vancouver’s COVID-19 vaccination policy is currently suspended and as a result, vaccination from COVID-19 is not required at this time. However, should circumstances change and the YWCA deem it necessary to reintroduce such policy, you may be required to provide proof of vaccination against COVID-19 in order to be eligible to continue performing your duties

**Bonus qualities (but not required)**
- Experience working within government contracts
- Second language(s)

**What we offer**: We offer our eligible employees the following benefits as part of their total compensation package:

- extended medical and dental benefits
- a defined benefit pension plan
- flexible working arrangements for applicable positions
- Employee Family Assistance Program, a confidential and voluntary support service for employees and their eligible family members
- free membership to our Health + Fitness Centre, discounts at our YWCA Hotel and priority in YWCA Child Care centres
- a workplace that prioritizes employee health, safety and wellbeing, including many learning and growth opportunities such as our staff mentorship program and three equity committees who help to support our goals towards achieving meaningful equity and inclusion.
How to Apply

**Nina Chou (she/her), Senior Operations Manager**

535 Hornby Street, Vancouver, BC, V6C 2E8

**No Phone Calls Please**

**_Position will remain open until filled_



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