Office Administrator, Workbc City Centre
19 hours ago
Job DescriptionThe Office Administrator acts as the first point of contact at the Centre for Clients, employers and the general public. In this role the Office Administrator ensures that clients are directed through to the correct stream for WorkBC services. The current arrangement for this position is working remotely from home, and also at the Centre, on a rotating basis.
**What you’ll be doing**:
- Perform reception duties, including regular contact with potential Clients - on the phone and in person - providing information on programs and referrals to other agencies and community resources, how to receive services
- Office support to staff team and Clients such as booking appointments, rescheduling appointments, data entry, photocopying, faxing, preparation of minutes, answering phone inquiries, correspondence, purchasing supplies and petty cash
- Working with the Manager to implement, maintain and revise internal administrative systems (i.e. client files, statistics reporting, client tracking procedures)
- Provide initial intake process to new Clients, which may require assisting clients with registration on the Online Employment Services (OES) system
- Assist with purchasing procedures i.e. ordering, monitoring, and tracking
- Assist with issues regarding maintenance, parking, lease, telephone, janitorial and alarm system, and elevate any major concerns to the ESC Office Manager as necessary
- Adhere to onsite Health and Safety Procedures
- Other duties as required
**What you’ll need**:
- Relevant education or an equivalent work experience and recognized certification
- Excellent client and customer service skills
- Strong computer skills including data entry and Microsoft Office Suite, SharePoint
- Excellent telephone skills and proven ability to handle a multi-line system
- Proven ability to develop and manage office procedures and systems
- A valid criminal record check (including vulnerable populations) is required
- The YWCA Metro Vancouver’s COVID-19 vaccination policy is currently suspended and as a result, vaccination from COVID-19 is not required at this time. However, should circumstances change and the YWCA deem it necessary to reintroduce such policy, you may be required to provide proof of vaccination against COVID-19 in order to be eligible to continue performing your duties
**Bonus qualities (but not required)**
- Experience working within government contracts
- Second language(s)
**What we offer**: We offer our eligible employees the following benefits as part of their total compensation package:
- extended medical and dental benefits
- a defined benefit pension plan
- flexible working arrangements for applicable positions
- Employee Family Assistance Program, a confidential and voluntary support service for employees and their eligible family members
- free membership to our Health + Fitness Centre, discounts at our YWCA Hotel and priority in YWCA Child Care centres
- a workplace that prioritizes employee health, safety and wellbeing, including many learning and growth opportunities such as our staff mentorship program and three equity committees who help to support our goals towards achieving meaningful equity and inclusion.
How to Apply
**Nina Chou (she/her), Senior Operations Manager**
535 Hornby Street, Vancouver, BC, V6C 2E8
**No Phone Calls Please**
**_Position will remain open until filled_
-
Data Administrator, Tri-cities Workbc
7 months ago
Vancouver, Canada YWCA Metro Vancouver Full timeJob DescriptionUnder the supervision of the Office Manager the Data Administrator is responsible for all Client data pertaining to the WorkBC Employment Service Centre billing and information management systems. This role requires attention to detail and exemplary data entry skills. The Data Administrator role offers additional assistance to the Office...
-
Office Administrator, Workbc Tri- Cities
7 months ago
Vancouver, Canada YWCA Metro Vancouver Full timeJob DescriptionThe Office Administrator/Assistant acts as the first point of contact at the ESC for Clients, employers and the general public. In this role the Office Administrator/Assistant ensures that clients are directed through to the correct stream for WorkBC services. **What you’ll be doing**: - Perform reception duties, including regular contact...
-
Office Administrator, Workbc Midtown West
1 week ago
Vancouver, Canada YWCA Metro Vancouver Full timeJob DescriptionThe Office Administrator acts as the first point of contact at the WorkBC Center for clients, employers and the general public. In this role, the Office Administrator ensures that clients are directed to the correct stream for WorkBC services. The Office Administrator is also responsible for ensuring that data entries for clients’...
-
Office Administrator, Vancouver South Workbc
2 months ago
Vancouver, Canada YWCA Metro Vancouver Full timeJob Description**What you’ll be doing**: - Perform reception duties, including regular contact with potential Clients - on the phone and in person - providing information on programs and referrals to other agencies and community resources - Office support to staff team and Clients such as booking appointments, rescheduling appointments, data entry,...
-
Office Manager, Workbc North Vancouver
7 months ago
Vancouver, Canada YWCA Metro Vancouver Full timeJob DescriptionAs part of the leadership team, this position oversees the daily operations of the Employment Services Centre (ESC), addressing facility maintenance, lease issues, and ensuring compliance with contractual obligations. Responsibilities include improving front office systems, supporting quality assurance audits, financial reporting, and managing...
-
Workbc Partner Relations Coordinator
7 months ago
Vancouver, Canada MOSAIC Full time**MOSAIC operates on the traditional and unceded Coast Salish Territories, the ancestral lands of the sḵwx̱wú7mesh (Squamish), sel̓íl̓witulh (Tsleil-Waututh), xʷməθkʷəy̓əm (Musqueam), qiqéyt (Qayqayt), sc̓əwaθən məsteyəx (Tsawwassen), kʷikʷəƛ̓əm (Kwitwetlam), q̓ic̓əy̓ (Katzie), qʼʷa:n̓ƛʼən̓ (Kwantlen), SEMYOME...
-
Case Manager
1 week ago
Vancouver, Canada YWCA Metro Vancouver Full timeUnder the general supervision of the Case Manager Coordinator of the WorkBC Centre, the Case Manager is responsible for working closely with job seekers to assess service suitability, develop, and implement an Employment Action Plan. The Case Manager will support Clients with achieving their employment goals by referring them to WorkBC interventions such as...
-
Employment Resources Centre Advisor
4 months ago
Vancouver, Canada Immigrant Services Society of BC Full time**EMPLOYMENT RESOURCES CENTRE ADVISOR - WorkBC City Centre** **(Posted: September 03rd, 2024 - Open until filled)** **Job ID #: 24088-WorkBC** **Position: Employment Resources Centre Advisor** WorkBC Employment Centre - City Centre Location Regular Full-Time position at 35 hours per week **starting as soon as possible until March 31st, 2027** Monday to...
-
Vancouver, Canada YWCA Metro Vancouver Full timeJob Description **What you’ll be doing**: - Supervise a team of case managers to ensure performance objectives are achieved with the ability to execute strategies to meet or exceed project deliverables - Work as part of a multi-faceted and multi-agency team to deliver a comprehensive employment program designed to meet the individual needs of all...
-
Office Manager
1 week ago
Vancouver, Canada YWCA Metro Vancouver Full time**Responsibilities**: - Oversee facility operations of the ESC. This includes responding/resolving all maintenance, lease, telephone, janitorial, and alarm system issues that may arise - Create/Implement/Improve Front Office Systems, protocols, and customer services/best practices policies to ensure the requirements for the WorkBC Employment Services Centre...
-
Youth Case Manager
7 months ago
Vancouver, Canada YWCA Metro Vancouver Full timeJob DescriptionUnder the general supervision of the Case Manager Coordinator and Centre Manager of the WorkBC Centre, the Case Manager is responsible for working closely with youth job seekers to assess service suitability, develop, and implement an Employment Action Plan. The Case Manager will support Clients with achieving their employment goals by...
-
Case Manager, Workbc North Vancouver
6 months ago
Vancouver, Canada YWCA Metro Vancouver Full timeJob DescriptionUnder the general supervision of the Manager of Case Management Services and Senior Manager of the WorkBC Centre, the Case Manager is responsible for working closely with job seekers to assess service suitability, develop, and implement an Employment Action Plan. The Case Manager will support Clients with achieving their employment goals by...
-
Youth Case Manager
1 week ago
Vancouver, Canada YWCA Metro Vancouver Full timeUnder the general supervision of the Centre Manager of the WorkBC Centre, the Case Manager is responsible for working closely with job seekers to assess service suitability, develop, and implement an Employment Action Plan. The Case Manager will support Clients with achieving their employment goals by referring them to WorkBC interventions such as, Skills...
-
Office Administrator
7 months ago
Vancouver, Canada YWCA Metro Vancouver Full timeJob Description**What you’ll be doing**: - Acts first point of customer contact on a team operating a government-funded Employment Services Centre in Downtown Vancouver, helping jobseekers ages 15-30 years old connect to employment and develop their career paths - The Career Zone operates four youth employment programs: WorkBC, Strive, Gear Up and...
-
Client Service Worker
6 days ago
Vancouver, Canada MOSAIC Full time**MOSAIC operates on the traditional and unceded Coast Salish Territories, the ancestral lands of the sḵwx̱wú7mesh (Squamish), sel̓íl̓witulh (Tsleil-Waututh), xʷməθkʷəy̓əm (Musqueam), qiqéyt (Qayqayt), sc̓əwaθən məsteyəx (Tsawwassen), kʷikʷəƛ̓əm (Kwitwetlam), q̓ic̓əy̓ (Katzie), qʼʷa:n̓ƛʼən̓ (Kwantlen), SEMYOME...
-
Employment Resource Advisor, Workbc Programs
7 months ago
Vancouver, Canada MOSAIC Full time**MOSAIC operates on the traditional and unceded Coast Salish Territories, the ancestral lands of the sḵwx̱wú7mesh (Squamish), sel̓íl̓witulh (Tsleil-Waututh), xʷməθkʷəy̓əm (Musqueam), qiqéyt (Qayqayt), sc̓əwaθən məsteyəx (Tsawwassen), kʷikʷəƛ̓əm (Kwitwetlam), q̓ic̓əy̓ (Katzie), qʼʷa:n̓ƛʼən̓ (Kwantlen), SEMYOME...
-
Workbc Facilitator/resource Room Advisor
1 week ago
Vancouver, Canada Progressive Intercultural Community Services Society (PICS) Full time**Position**: Facilitator/Resource Room Career Advisor **Hours of work**: 35 hours per week **Location**: Vancouver South (YWCA WorkBC Centre) **Duties and Responsibilities**: - facilitate group-based workshops online and in-person to a variety of client groups, including clients with multiple barriers to employment; - work one to one with clients...
-
Office Manager, Port Coquitlam
18 hours ago
Vancouver, Canada YWCA Metro Vancouver Full time**Responsibilities**: - Oversee facility operations of the ESC. This includes responding/resolving all maintenance, lease, telephone, janitorial, and alarm system issues that may arise - Create/Implement/Improve Front Office Systems, protocols, customer services/best practices policies to ensure the requirements for the WorkBC Employment Services Centre and...
-
Office Administrator, Career Zone
6 months ago
Vancouver, Canada YWCA Metro Vancouver Full timeJob Description**What you’ll be doing**: - Acts first point of customer contact on a team operating a government-funded Employment Services Centre in Downtown Vancouver, helping jobseekers ages 15-30 years old connect to employment and develop their career paths - The Career Zone operates four youth employment programs: WorkBC, Strive, Gear Up and...
-
Case Manager, Workbc Richmond
7 months ago
Vancouver, Canada YWCA Metro Vancouver Full timeJob Description**What you’ll be doing**: - Maintain an organized and current client caseload, including managing follow up - Assess client needs and develop an individualized action plan to meet goals - Proficient and effective use of the Integrated Case Management system (ICM) Training provided for ICM and WorkBC model. - Administer Client Needs...