Case Manager
1 week ago
Under the general supervision of the Case Manager Coordinator of the WorkBC Centre, the Case Manager is responsible for working closely with job seekers to assess service suitability, develop, and implement an Employment Action Plan. The Case Manager will support Clients with achieving their employment goals by referring them to WorkBC interventions such as Skills Training, Short term Skills Training, Employment Workshops, Self-Employment, Job Development, Wage Subsidy, etc. The Case Manager will support Clients through employer connections to secure and maintain employment by monitoring their progress and providing job coaching.
**Responsibilities**:
- Work with clients to achieve milestones and employment goals addressing any client barriers, and building on client strengths through an integrated case management model
- Perform Needs Assessments with Clients using a variety of assessment tools to ensure they are referred to appropriate intervention
- Deliver a comprehensive employment program designed to meet the individual needs of all Clients including those of specialized populations through the development and implementation of Employment Action Plans that move clients toward their employment goals and the hierarchy of services
- Report and document clients’ progress and milestones through the Integrated Case Management (ICM) database ensuring documentation consistency for future audits
- Work within an outcome-based contract and government compliance regulations
- Keep abreast of labour market trends, employment issues, community resources, job training, and employment opportunities.
- Assist Clients to access Workshops, Training, Self-Employment, Job Development, Short-Term Training, and Wage Subsidy and monitor their attendance and milestones
- Act as a champion of the program, promoting our services throughout community and networking events
- Work closely with the Quality Assurance team and the Office Manager to ensure accuracy in data entry and service delivery
- Adhere to onsite Health and Safety Procedures
- Other duties as assigned.
**Qualifications**:
- Ability to work within a performance-based contract, meet targets, and work in fast-paced environment.
- WorkBC experience and knowledge of Integrated Case Management Database will be considered an asset
- Excellent verbal and written communication skills (English)
- Must have excellent computer skills and be able to work using the latest technology
- Up to date with the latest job search, career exploration/ labour market practices
- Passion for helping jobseekers achieve their goals
- Strong team player, proactive, flexible, and relate well with others
- A valid criminal record check (including working with vulnerable populations) is required
**ABOUT THE YWCA**
This year, YWCA Metro Vancouver marks 125 years of serving our community. We recognize that Canada was founded through colonialist and racist policies, and the YWCA was established and operated during this time. We also recognize that these legacies exist in our present time and are committed to actively decolonizing our policies, programs and practices. Our vision: We boldly envision a just and equitable world for women, families and allies. Our mission: We advance gender equity alongside women, families, Two-Spirit and gender diverse people through advocacy and integrated services that help support personal, collective and economic wellbeing.
This is an exciting time for the YWCA. Join us and be part of a passionate, dedicated and impactful team
How to Apply
**Carolynn Duggan, Case Manager Coordinator**
**No phone calls please.
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