Youth Case Manager

3 weeks ago

Vancouver, Canada YWCA Metro Vancouver Full time

Under the general supervision of the Centre Manager of the WorkBC Centre, the Case Manager is responsible for working closely with job seekers to assess service suitability, develop, and implement an Employment Action Plan. The Case Manager will support Clients with achieving their employment goals by referring them to WorkBC interventions such as, Skills Training, Short term Skills Training, Employment Workshops, Self-Employment, Job Development, Wage Subsidy, etc. The Case Manager will support Clients through employer connections to secure and maintain employment by monitor their progress, and provide job coaching.

**Responsibilities**:

- Working with clients to achieve Labour Market or Community Attachment including addressing any client barriers, and building on client strengths through an integrated case management model
- Work as part of a multi-faceted and multi-agency team to deliver a comprehensive employment program designed to meet the individual needs of all Clients including those of specialized populations.
- Work within a outcome-based contract
- Assessing Clients and ensure they are referred to appropriate interventions
- Administer Formal Needs Assessments with Clients using a variety of assessment tools
- Developing and monitoring Return to Work Action Plans with Clients
- Responsible for reporting Client progress and milestones through the Integrated Case Management (ICM) database
- Ensure file consistency for government audits
- Moving Clients towards developed goals
- Booking Clients in workshops and monitoring attendance
- Working within government compliance regulations
- Marketing to the catchment communities
- Keeping abreast of labour market trends, employment issues, community resources, job training, and employment opportunities. Be familiar with and able to work with Clients using the latest technology
- Assist Clients to access Workshops, Training, Self-Employment, Job Development, Short-Term Training and Wage Subsidy
- Act as a champion of the program, promoting our services throughout community and networking events
- Work Closely with the Quality Assurance team and the Office Manager to ensure accuracy in data entry and service delivery
- Adhere to onsite Health and Safety Procedures
- Other duties as assigned

**Qualifications**:

- 2 years’ experience with working with Youth
- Familiarity with the Integrated Case Management Database and WorkBC policy guidelines is a strong asset
- Fluent speaking and writing English and the ability to write strong Client/ Service Rational that supports service referral/delivery
- **Ability to speak Ukrainian or an additional language an asset**:

- Up to date with the latest job search, career exploration/ labour market practices
- Passion for helping jobseekers achieve their goals
- Strong team player & able to show initiative
- Ability to work in a flexible environment and relate well with others
- Minimum of a Bachelor Degree, career counselling certificate, or a combination of relevant work and experience. Must have excellent computer skills
- A valid criminal record check (including working with vulnerable populations) is required

**ABOUT THE YWCA**
This year, YWCA Metro Vancouver marks 125 years of serving our community. We recognize that Canada was founded through colonialist and racist policies, and the YWCA was established and operated during this time. We also recognize that these legacies exist in our present time and are committed to actively decolonizing our policies, programs and practices. Our vision: We boldly envision a just and equitable world for women, families and allies. Our mission: We advance gender equity alongside women, families, Two-Spirit and gender diverse people through advocacy and integrated services that help support personal, collective and economic wellbeing.

This is an exciting time for the YWCA. Join us and be part of a passionate, dedicated and impactful team

How to Apply

**Yvette Kim**
Case Manager Coordinator, WorkBC
**_No phone calls please._

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