Administrator- Connectdirect, Axway Cft and Secure

2 months ago


Montréal QC, Canada Genpact Full time

**Job Title**: Administrator
- ConnectDirect, Axway CFT and Secure Transport

**Location**: Montreal, QC

**Duration**: Full-time role

**Job purpose**
- The purpose of this job is to manage and Support all aspects of IBM _Sterling Connect Direct_, Axway Transfer CFT and Secure transport administration.
- This position will also handle escalated incidents and perform root cause analysis of any problems that may arise out of Incident Reports (IRs) and/or proactive needs for business.

**Main Responsibilities**
- Configuration, implementation and support of ConnectDirect, Axway Transfer CFT and Secure transport.
- Understand business requirements and design solutions accordingly
- Ensure quality standards in release
- Work with External partners/Vendors to resolve issues or to implement new flows.
- Perform root cause analysis for P1/P2/P3 and P4 incidents and/or proactively based on business needs
- Follow the required policies and procedures for the incident, problem and change management
- Ensure service performance expectations are met with service levels and quality

**Required Skills**:

- Knowledgeable about the Product Architecture.
- Hands-on experience with ConnectDirect, Axway Transfer CFT and Secure transport installation, configuration and disaster recovery procedures.
- Has worked on Patching and Migrations
- Has Supported the products as an L3.
- Must have good troubleshooting and analytical skills.
- Excellent communication skills (verbal and written).
- High energy, results driven person with strong interpersonal skills.
- Able to work under mínimal supervision.

**Preferred/Desired Skills**:

- Capital Markets Domain knowledge is preferred
- Knowledge of Information Technology Infrastructure Library(ITIL), integration across IPC (Incident, Problem & Change Management)
- Knowledge about other products like Control-M, MQSeries and/or NetBackup is preferred.
- Shell/Python Scripting proficiency

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care

Flexible language requirement:

- French not required

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- Mandarin (preferred)

Work Location: In person



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