Lead Consultant, Windows Administrator

4 months ago

Montréal, Canada Genpact Full time

**Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and **expertise** in data, technology, and AI.***

**The purpose of this job is to support and work on remediation of vulnerabilities and support **Windows Systems, Virtualization, Implementing and troubleshooting of critical IT systems.**

**This position will also handle escalated incidents and perform root cause analysis of any problems that may arise out of Incident Report (IR) and/or proactive needs for business.**

**Responsibilities**

**Vulnerability remediation.**

**Expert in Configuring and administering windows server 2008/2012/2016**.**

**Good understanding of Exchange 2016 and Outlook related issues.**

**Maintain servers both physical and VM environment with **maximum** uptime.**

**Mastered in trouble sho**oting windows OS issues, handling** escalated L3 issues in **windows environment**.**

**Firm understanding of Windows security including file system permissions, file sharing, event logging, performance monitoring and disk administration**.**

**Good understanding of **Active Directory and Network Infrastructure, **Forest** and Domain Infrastructure.**

**Responsible for third-level support for all server related issues. Implemented security policy and virus protection**.**

**Participate** in complete system bu**ilds, upgrades, **migrations** **and patch management.**

**Preparation and maintenance of** documentation of technologies, **standards** and procedures.**

**Administration of** server consolidation program through use of VMware ESX server and VMware Virtual Center, creating VMs, using/building VM templates and customization files, and scheduling tasks.**

**Assist** in P2V and V2V conversion of Windows server editions using enterprise VMware converter **and also** installed the VMware tools on **that machines**.**

**H**ardening and Monitoring of VM's ESX server’s CPU, Memory, Disk, Network Utilization for Security Compliance.**

**Server hardware troubleshooting by **using through** ILO and HP SIM.**

**Hardware firmware upgrade for physical servers like HP, **Dell** and IBM.**

**Performance optimization, regular health checks on servers and Systematic Troubleshooting of problems.**

**Involved in Customizing VM's Memory, hard disk, NIC and Analyzing log files, Resources **utilizing** monitoring.**

**Install** racked and stacked HP ProLiant Blade Servers, Dell Power Edge Servers in multiple data centers. Familiar with HP ILO, Dell Tools**.**

**Create** new VMware virtual machines to meet the specifications provided by the Client.**

**Involve** in On Call rotation for supporting production strictly **maintaining** SLA's.**

**Perform necessary analysis to provide all required **evidences** to support the project requirements.**

**Handle day-to-day incidents and requests arising in the environment with respect to Windows within SLA.**

**Provide escalation support for Windows team.**

**Manage and complete assigned **projects**

**Must be willing to handle varying shifts.**

***

**Qualifications we **seek** in you**

**Minimum Qualifications**

**Graduate or **postgraduate** in Technology with Computers or Information Technology (IT) stream.**

**Or**

**A degree in Computer Science, IT, Systems Engineering or a related qualification.**

**_
- **

**Preferred Qualifications/ Skills**

**Strong Analytical and **problem solving** **skills**

**Ability to effectively interact with upper management for presentation of new functionality and solving **problems**

**Strong written and verbal communication skills.**

**Ability to work under pressure in a fast-paced environment.**

**Willingness to work on-call in **the emergency** or priority issues.**

**Ability to take independent initiative when **needed**

**Capital Markets Domain knowledge is preferred.**

**Knowledge of Information Technology Infrastructure Library (ITIL), integration across Incident, Problem & Change (IPC) Management.**

**Knowledge about other products like BMC Control-M(CM), Cross File Transfer (CFT), Connect Direct and NetBackup is preferred**.**

**Basic understanding of IT infrastructure and troubleshooting.**

**Technical and system **expertise** in relevant IT workstreams.**

**Strong analytical and problem-solving skills.**

**Specialized knowledge in specific areas allowing them to tackle intricate problems.**

**Collaboration with L1 Support to provide guidance and share insights for ongoing issue resolution.**

**Strong problem-resolving abilities, communication skills (written and verbal), t

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