Consultant, Windows Administrator

2 weeks ago

Montréal, Canada Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI._

**_ _**
- The purpose of this job is to support and work on remediation of vulnerabilities and support Windows Systems, Virtualization, Implementing and troubleshooting of critical IT systems._
- This position will also handle escalated incidents and perform root cause analysis of any problems that may arise out of Incident Report (IR) and/or proactive needs for business._
- Responsibilities_
- _Vulnerability remediation._
- _Expert in Configuring and administering windows server 2008/2012/2016._
- _Good understanding of Exchange 2016 and Outlook related issues._
- _Maintain servers both physical and VM environment with maximum uptime._
- _Mastered in trouble shooting windows OS issues, handling escalated L3 issues in windows environment._
- _Firm understanding of Windows security including file system permissions, file sharing, event logging, performance monitoring and disk administration._
- _Good understanding of Active Directory and Network Infrastructure, Forest and Domain Infrastructure._
- _Responsible for third-level support for all server related issues. Implemented security policy and virus protection._
- _Participate in complete system builds, upgrades, migrations and patch management._
- _Preparation and maintenance of documentation of technologies, standards and procedures._
- _Administration of server consolidation program through use of VMware ESX server and VMware Virtual Center, creating VMs, using/building VM templates and customization files, and scheduling tasks._
- _Assist in P2V and V2V conversion of Windows server editions using enterprise VMware converter and also installed the VMware tools on that machines._
- _Hardening and Monitoring of VM's ESX server’s CPU, Memory, Disk, Network Utilization for Security Compliance._
- _Server hardware troubleshooting by using through ILO and HP SIM._
- _Hardware firmware upgrade for physical servers like HP, Dell and IBM._
- _Performance optimization, regular health checks on servers and Systematic Troubleshooting of problems._
- _Involved in Customizing VM's Memory, hard disk, NIC and Analyzing log files, Resources utilizing monitoring._
- _Install racked and stacked HP ProLiant Blade Servers, Dell Power Edge Servers in multiple data centers. Familiar with HP ILO, Dell Tools._
- _Create new VMware virtual machines to meet the specifications provided by the Client._
- _Involve in On Call rotation for supporting production strictly maintaining SLA's._
- _Perform necessary analysis to provide all required evidences to support the project requirements._
- _Handle day-to-day incidents and requests arising in the environment with respect to Windows within SLA._
- _Provide escalation support for Windows team._
- _Manage and complete assigned projects_
- _Must be willing to handle varying shifts._
- Qualifications we seek in you_
- Minimum Qualifications_
- _Graduate or postgraduate in Technology with Computers or Information Technology (IT) stream._
- Or_
- _A degree in Computer Science, IT, Systems Engineering or a related qualification._
- Preferred Qualifications/ Skills_
- _Strong Analytical and problem solving skills_
- _Ability to effectively interact with upper management for presentation of new functionality and solving problems_
- _Strong written and verbal communication skills._
- _Ability to work under pressure in a fast-paced environment._
- _Willingness to work on-call in the emergency or priority issues._
- _Ability to take independent initiative when needed_
- _Capital Markets Domain knowledge is preferred._
- _Knowledge of Information Technology Infrastructure Library (ITIL), integration across Incident, Problem & Change (IPC) Management._
- _Knowledge about other products like BMC Control-M(CM), Cross File Transfer (CFT), Connect Direct and NetBackup is preferred._
- _Basic understanding of IT infrastructure and troubleshooting._
- _Technical and system expertise in relevant IT workstreams._
- _Strong analytical and problem-solving skills._
- _Specialized knowledge in specific areas allowing them to tackle intricate problems._
- _Collaboration with L1 Support to provide guidance and share insights for ongoing issue resolution._
- _Strong problem-resolving abilities, communication skills (written and verbal), time administration and management, and the team partnership and collaboration._
- _Escalation to L3 Support in timely manner when challenges require an even higher level of expertise

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