Coordinator, Group Travel Operations

2 weeks ago


Remote, Canada Jonview Full time

* Coordinator, Travel Group Ope

tions
- Bilingual - English and Fre

h
- Full
- e
- Remote wor
- vailable /
- rid model if located
- Toronto, GTA and Mo
- eal *VALUES*:

- WE WORK AS A TE
- with opennes
- o the idea
- nd expectations of ou
- olleagues,
- customers, an

our clie
- and supplier
- rtners with a co

ment to each other. *WE
- E PROFESSIONALS* on a constant quest for excellence, tackling challenges methodically, effi
- ntly, and with integrity. *WE GO BEYOND* our
- sponsibilities to our customers, our colleagues, society, and the environment.
- scription: *The position consists of carrying out the various operations necessary to e

ure the smo
- running of our circuits. Respo
- ble for requesting reservations and
- nfirming the various services for the ci

uits. The
- ndidate will be r

ired to work one or t

weekends during the summer to assist the tour guides on the road. *Key Responsibilities*
- Activation of groups in the CCRS system (final revision of programs with quotations)
- Management of group reservations, confirmations, and cancellations (coaches, hotels, restaurants, and activities).
- Management of passenger lists (names, modifications, etc.).
- Management of deposits with different suppliers.
- Sending passenger lists to different suppliers.
- Take calls from guides during problems on the road and follow up on problem resolution.
- Invoicing of files.
- Reading customer reviews.
- Respond to customer disputes after their return home. *Position Requirements*
- Mastery of the French language is a must (both oral and written).
- Post-Secondary School Education or relevant experience in the same position.
- 2 years of experience with a Canadian receptive is an asset.
- Knowledge of a 3rd language (Spanish / Italian / German / Dutch, Portuguese, Japanese) is an asset.
- Dynamism, autonomy, and team spirit
- Resourcefulness and good stress management
- Thoroughness and attention to detail
- Knowledge of Canada's tourism products and geography
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Work from home Schedule:

- 8 hour shift
- Monday to Friday Application question(s):

- How would you rate your MS Word and Excel skills? Beginner, Intermediate, Advanced, Expert?
- Are you legally authorized to work in Canada?
- How would you rate your French skills? Beginner, Intermediate, Advanced, Fluent?
- The salary range for this role is $40,000 - $44,000. What are your salary expectations? Experience:

- operations: 2 years (preferred)
- administration: 2 years (preferred)
- tourism/hospitality: 2 years (preferred) Language:

- French (required) Work Location: Remote



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