Travel Support Consultant

2 weeks ago

Remote, Canada Navigatr Full time

Navigatr Group is a privately held company that invests in travel companies that elevate the customer experience and drive innovation. Our expansive and growing group of brands empowers seamless access to a comprehensive range of luxury travel options and services globally with over $1 billion transactions annually.

Navigatr Group's goal is to create a more purposeful travel industry through its strategic investment, best-in-class services and philanthropy.

As Navigatr continues its rapid growth, we are currently hiring talented Customer Support Consultants to join our new dynamic Customer Support team. Be a part of an exciting new group of after-hours team members who have exemplary customer service skills, assist with our clients travel needs, have an eagle eye for details, and love the challenge of trouble shooting files.

This is not your typical after-hours team. Our vision is to provide our clients with consistent service regardless of the time of day. For example, this could include starting the quote process for an exciting 25th anniversary trip of a lifetime, facilitating seat changes for an executive travelling to an important meeting, or issuing urgent tickets for one of our Leisure Consultants.

Our stellar team has a, "Yes I can do that for you" attitude that understands the need to follow policies and procedures but are empowered and have the ability to problem solve finding the best solution for our clients.

Why work for us?

We pride ourselves on attracting and retaining top talent by offering challenge and opportunity combined with an attractive compensation plan. Our evolving environment fosters a spirit of innovation allowing our employees to unleash their creativity and achieve a greater level of productivity. While Travel Edge offers great perks, it's not just the benefits that make our culture great. It's the way management and teammates treat one another. Our willingness to trust our employees is what breeds creativity, above-and-beyond performance, and job satisfaction.

**Responsibilities**:

- Be the first point of contact for all non-business hours of operation questions across all our divisions: Business, Leisure, Retail, and Kensington Tours clients while adhering to each division's specific policies and procedures
- Successfully demonstrate proficiency in Sabre and a willingness to learn another GDS
- Complete Corporate reservations via the Sabre Reservations System
- Support reservations on our in-house booking tools
- Work with global DMCs, suppliers and other partners who facilitate and support our client's travel requirements to address the client query
- Provide administrative support for all enquiries as required such as but not limited to queue support, quote generation
- Document and provide feedback/action summary on any call received
- Provide problem solving expertise and superior customer care
- Operate within company standards in the areas of customer service, productivity, quality standards and operating procedures
- The ability to solve problems independently
- Performs other duties and assist in all areas as assigned

**Qualifications**:

- A minimum of 5 years of experience in either leisure or corporate travel after hours / emergency travel team
- GDS experience in Sabre with exposure to Travelport and Amadeus
- Strong communication skills both verbal and written
- Demonstrated ability to liaise with clients and establish positive relationships
- Experience in a matrix based and collaborative environment
- Strong attention to detail, being highly organized and showing the ability to multi-task will help you succeed at Travel Edge.
- Ability to function in a fast-paced, demanding environment
- Must be available evenings, overnights, weekends, and statutory holidays
- Experience using Microsoft products such as Excel and SharePoint
- Ability to speak other languages such as French or Spanish desirable but not required

**Additional Information**:
Cultural Fit:

- Thrives working in a technology and KPI-driven organization.
- Able to thrive in an entrepreneurial environment with ambiguity.
- Highly functional in a fast paced, constantly changing workplace - building plans through iterations from learning on what's working and not working.
- Low ego and a team player.
- Has the ability to build trust and work through conflict both.

  • Flight Centre Travel Group

    1 week ago

    Remote, Canada Flight Centre Travel Group Full time

    **Job no**: 520609 **Brand**: Flight Centre Travel Group **Work type**: Remote **Location**: Virtual - Canada **Categories**: Leisure Travel & Retail **Flight Centre Travel Group - Leisure Air Support Specialist - Remote, CAN** Flight Centre Travel Group (FCTG) is one of the world’s largest travel retailers and corporate travel managers. The company,...

  • Alberta - Travel Agent Support (Tico Certified)

    7 days ago

    Remote, Canada The Travel Agent Next Door Full time

    Travel Agent Support The Travel Agent Next Door is a company dedicated to supporting and providing business-building tools to assist our Partner Agents with managing and growing their businesses. Our team is comprised of members from across Canada and India and we are looking to add a dynamic team member to our Agent Support and Ticketing Team out of...

  • Alberta - Travel Agent Support (Tico Certified)

    2 weeks ago

    Remote, Canada The Travel Agent Next Door Full time

    Travel Agent SupportThe Travel Agent Next Door is a company dedicated to supporting and providing business-building tools to assist our Partner Agents with managing and growing their businesses.Our team is comprised of members from across Canada and India and we are looking to add a dynamic team member to our Agent Support and Ticketing Team out of...

  • Independent Travel Agent

    2 weeks ago

    Remote, Canada Travel Masters Full time

    **Looking to level up your Travel Agent game?** We are looking for independent, talented, and experienced travel agents in BC, AB & and SK who are up for the challenge of our rapidly growing and dynamic company **Requirements**: - Minimum of 1 year travel agency experience - GDS experience and comfortable with GDS ticketing is a plus - Proven sales...

  • Independent Travel Agent

    2 weeks ago

    Remote, Canada Travel Masters Full time

    Looking to level up your Travel Agent game? We are looking for independent, talented, and experienced travel agents in BC, AB & and SK who are up for the challenge of our rapidly growing and dynamic companyRequirements: Minimum of 1 year travel agency experience GDS experience and comfortable with GDS ticketing is a plus Proven sales abilities Good...

  • Junior Corporate Travel Agent

    7 days ago

    Remote, Canada Inspired Travel Group Full time

    _Junior Corporate Travel Agent _ **Overview** An amazing, yet rare, opportunity currently exists for an experienced corporate travel agent to join our dynamic team, in the role of Junior Corporate Travel Consultant (JCTC). This golden opportunity will provide the ideal oppurinity to assist our Senior Corporate Travel Agents in day to day operations. This...

  • Group Travel Advisor

    7 days ago

    Remote, Canada Encore Corporate Travel Full time

    Do you want to make an impact? Are you ready for a new opportunity where you’ll be recognized for your contributions, build meaningful relationships and drive change in a real way? We are unique, we stand out, we take pride in our collaborative mindset, and we want you along for the ride. About Encore Corporate Travel Launched in 1976, Encore Corporate...

  • Corporate Travel Consultant Bilingual

    2 weeks ago

    Remote, Canada American Express Global Business Travel Full time

    Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.Ready to explore a career path? Start your journey.- Poste de conseiller en voyages...

  • Corporate Travel Consultant Bilingual

    4 days ago

    Remote, Canada American Express Global Business Travel Full time

    Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. - Poste de conseiller en...

  • Travel Consultant, Bilingual

    2 weeks ago

    Remote, Canada Red Label Vacations Full time

    **Position**:Bilingual Travel Consultant, Call Center**Status**:Permanent, Full-Time**Department**:Loyalty Division**Reports to**:Operations Manager**Location**: Remote**The Opportunity**We are looking for experienced Bilingual Leisure Travel Consultants who are confident they will provide Merit Loyalty customers with outstanding customer service in a...

  • Experienced Bilingual

    2 weeks ago

    Remote, Canada American Express Global Business Travel Full time

    Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. As a VIP Travel Consultant for...

  • Professional Services Consultant

    7 days ago

    Remote, Canada Ada Support Full time

    At Ada our mission is to make customer service **extraordinary** for everyone and our vision is a world where every customer interaction is resolved by AI. Ada is an AI-powered **customer service automation** platform that makes it easy for businesses to automatically resolve the greatest number of customer service conversations — across channels and...

  • Corporate Travel Consultant vip

    3 weeks ago

    Remote, Canada Gray Dawes Group Full time

    Do you want to be part of a multi-award-winning global travel management company and have a passion for travel and service? **Gray Dawes Travel **have offices in the United Kingdom, Australia, and United States. Established in 1865, we’re constantly growing by using technology and our passion for what we do to keep evolving. Our people are at the heart...

  • Professional Services Consultant

    2 weeks ago

    Remote, Canada Ada Support Full time

    At Ada our mission is to make customer service extraordinary for everyone and our vision is a world where every customer interaction is resolved by AI. Ada is an AI-powered customer service automation platform that makes it easy for businesses to automatically resolve the greatest number of customer service conversations — across channels and languages -...

  • Travel Consultant

    2 weeks ago

    Remote, Canada TCS Expeditions Full time

    TCS World Travel has hosted guests on adventures of a lifetime for over 30 years. We have developed and operated over 300 expeditions to more than 200 destinations. Our all-inclusive journeys deliver unparalleled and meaningful experiences in unique destinations around the globe. TCS operates luxury jet tours under its own brand as well as for strategic...

  • Solutions Consultant Ii

    5 days ago

    Remote, Canada Ada Support Full time

    At Ada our mission is to make customer service **extraordinary** for everyone and our vision is a world where every customer interaction is resolved by AI. Ada is an AI-powered **customer service automation** platform that makes it easy for businesses to automatically resolve the greatest number of customer service conversations — across channels and...

  • Work From Home- Call Center Agent in The Travel

    1 week ago

    Remote, Canada American Express Global Business Travel Full time

    Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. This position is virtual, we...

  • Travel Consultant

    2 weeks ago

    Remote, Canada TCS Expeditions Full time

    TCS World Travel Opportunities:Location: Canada Remote Preferred in British Columbia or OntarioExciting Travel Opportunities: Discover thrilling travel experiences both locally and abroad while participating in expedition departures.Responsibilities: Familiarize yourself with all TCS and partner products available for sale Tailor personalized itineraries...

  • Travel Consultant, Bilingual

    3 weeks ago

    Remote, Canada Red Label Vacations Full time

    **Position**:Bilingual Travel Consultant, Call Center **Status**:Permanent, Full-Time **Department**:Loyalty Division **Reports to**:Operations Manager **Location**: Remote **The Opportunity** We are looking for experienced Bilingual Leisure Travel Consultants who are confident they will provide Merit Loyalty customers with outstanding customer service...

  • Travel Administrator

    4 weeks ago

    Remote, Canada CAA North & East Ontario Full time

    **LOCATION: HYBRID: Work-From-Home / Ottawa Store Locations** **TERM: Full-Time, Permanent** **Summary Description** The Travel Administrator position plays a key role in the overall operations of the travel line of business by ensuring accurate TPOS invoicing and TICO compliance. This position reports to the Travel Operations Manager and works closely...