Multi-unit Account Coordinator

6 months ago

Kitchener, Canada Flanagan Foodservice Full time

At Flanagan Foodservice, we're more than just the biggest family-owned food distributor in Canada; we're a dynamic hub of innovation, creativity, and a shared passion for delivering exceptional service. For nearly 50 years, we've been on an exciting journey of growth and transformation. The foodservice landscape is thrilling and challenging, and as we reshape our business, we're on the hunt for imaginative minds, business strategists, and food lovers. Are you prepared to be part of the legacy?

**A Culture of Innovation and Creativity**: We value fresh ideas and perspectives, innovation and collaboration, where employees can thrive and make meaningful impact. If you're passionate about making a difference, you'll fit right in.

**Family Values and Professional Opportunities**: Experience the integrity of a family-owned business combined with the exciting growth opportunities of a leading industry player who is scaling up quickly with technology.

**Outstanding Employee Benefits**: From profit-sharing, pension programs and comprehensive health benefits, we invest in your well-being. We celebrate and reward your achievements.

**Personal and Professional Growth**: We champion your growth with a wide range of career advancement opportunities tailored to your strengths and aspirations. There is no better pairing than a foodie with an awesome career in the foodservice industry

We are currently hiring for a Multi-Unit Account Coordinator. If you’re highly motivated and are ready for an exciting career that will shape the future of the foodservice industry, we want to hear from you.

**Position Summary**:

- The Multi-Unit Account Coordinator is responsible for the execution and overall management of an assigned group of National Multi-unit customer’s business. As the point person for your assigned customers, the National Multi Unit Account Coordinator is responsible for driving business outcomes and high customer satisfaction. Leading through influence and using your passion for the restaurant/foodservice industry, you will work within a winning team to execute excellence to support our customer’s contract.

**Schedule Details**: Monday - Friday, 8:00 am - 5:00 pm

**Key Responsibilities**:

- Serve as the point of contact for assigned Multi Unit Accounts and Account Managers.
- Coordinate restaurant chain quotes including all price changes.
- Analyze and create daily reports including substitution and shorts for restaurant chains.
- Liaise with the customer service team for Account head offices.
- Support customer rebates and regular reporting related to the restaurant chains.
- Provide support to Account Managers to deliver a high level of customer service excellence.
- Collaborate with other departments for support with listings of new products.
- Contribute to the strategic plan and company values.

**Qualifications**:

- Completion of Post secondary education preferred.
- Excellent verbal and written communication skills.
- Strong analytical and problem solving skills.
- Strong time management and organization skills to manage competing priorities.
- Previous experience using MS Excel and analyzing data using vlookup and pivot tables.
- Ability to work independently and prioritize tasks to meet established deadlines.
- Strong commitment to delivering a high level of customer service excellence.
- Ability to work independently and make decisions to resolve issues.
- Previous experience in a similar role and experience with ERP systems preferred.

**Benefits**:

- Competitive compensation package
- Pension and RRSP plans
- Profit Sharing Program
- Comprehensive Flexible Benefits
- Paid Personal Days and Your Birthday
- Annual Health & Wellness Benefit
- Family oriented culture

Be part of the legacy

All employees of Flanagan Foodservice must demonstrate adherence to all HACCP and Food Handling practices as well as all Company’s policies and procedures.

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