Customer Success Coordinator

4 months ago

Kitchener, Canada eSentire Full time

About eSentire

Founded in 2001, the company’s mission is to hunt, investigate and stop cyber threats before they become business-disrupting events. Combining cutting-edge machine learning XDR technology, 24/7 Threat Hunting, and proven security operations leadership, eSentire mitigates business risk and enables security at scale.

The Team eSentire difference means enterprises are protected by the best in the business with a named Cyber Risk Advisor, 24/7 access to SOC Cyber Analysts, Elite Threat Hunters, and industry-leading threat intelligence research from eSentire’s Threat Response Unit (TRU). eSentire provides Managed Risk, Managed Detection and Response and Incident Response services.

**The Role**:
We are looking for new team members with a passion for providing exceptional customer service, and the ability to prioritize and manage a variety of administrative tasks, both internal to the business and customer facing communications.

**Responsibilities**:

- Managing and coordinating transportation providers to ensure prompt and proper movement of
- shipments
- Collaborate with internal teams, customers and third-party shippers to identify and resolve
- shipping errors
- Making special shipping arrangements as necessary
- Communicate with customers as to the status of shipments and/or inquiries.
- Reviewing and completing purchase orders and shipping documents to ensure accuracy
- Manage and report supply change inventory
- Enter customer and account data by inputting alphabetic and numeric information on keyboard.
- Verify customer and account data by reviewing, correcting, deleting, or re-entering data; combining
- data from various systems when account information is incomplete.
- Consistently follow policies and procedures, reporting any process improvement requirements to
- the Manager of Customer Success.
- Maintain customer confidence and protect operations by keeping information confidential.
- Assists with weekly report generation / distribution.
- Assisting with daily build to order processes.
- Assist with other duties assigned by the Manager of Customer Success

**Qualifications**:

- Experience with Microsoft Office Suite, Salesforce, UPS, ServiceNow, FedEx considered an asset.
- Strong organizational skills with the ability to multi-task independently.
- Excellent problem solving skills and the ability to be resourceful.
- Must have strong attention to detail and a commitment to quality service.
- Data entry skills (fast and accurate)
- Experience in customer service / client relations, with knowledge of customer service principles and
- best practices.
- Ability to communicate effectively to individuals at various levels, both written and verbal.
- Ability to work in a fast-paced and deadline-driven environment.
- Willingness and ability to learn.

Why a Career with eSentire?

**Our Culture**: At eSentire we work in a collaborative and innovative work environment. We work with brilliant and passionate people who strive and encourage others to do their best. eSentire’s idea-rich environment welcomes creative and sometimes unconventional perspectives

**Growth Opportunities**: At eSentire you will have the opportunity to grow and make an impact from your work. We encourage innovation in all who become a part of our team. With growing operations internationally, there are many lateral and upward advancement opportunities for rewarding and developing careers with eSentire. We’re strong believers in continuing education and provide the resources that you need to continue learning.

**Employee Perks**: We provide breakfast, snacks and refreshments (at our physical office locations in Waterloo, London, and Cork), flexible working hours and vacation, company-wide equity and bonus programs, subsidies for continuing education and health & wellness, and attractive compensation and benefits plans. We make it our obligation to the team to stay current with compensation trends in the tech field

We thank all applicants in advance for applying. Only individuals selected for interviews will be contacted.

LI-VM1
LI-Hybrid

  • Customer Success Manager

    5 months ago

    Kitchener, Canada D2L Full time

    D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift. New models of teaching and learning enable a personalized, student-centric experience - and deliver improved retention,...

  • Customer Success Manager

    2 months ago

    Kitchener, Canada D2L Full time

    D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift. New models of teaching and learning enable a personalized, student-centric experience - and deliver improved retention,...

  • Customer Success Specialist

    5 months ago

    Kitchener, Canada D2L Full time

    D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift. New models of teaching and learning enable a personalized, student-centric experience - and deliver improved retention,...

  • Customer Success Specialist

    5 months ago

    Kitchener, Canada D2L Full time

    D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift. New models of teaching and learning enable a personalized, student-centric experience - and deliver improved retention,...

  • Customer Success Manager

    7 hours ago

    Kitchener, Canada Encircle Full time

    **Customer Success Manager** Remote - Kitchener, ON Encircle is leading the $1.6 trillion dollar property insurance industry out of the dark ages of pen and paper processes, into the digital age of transparency and empowerment. Our easy-to-use software platform enables thousands of restoration contractors and insurance professionals around the world to...

  • Enterprise Customer Success Manager

    4 months ago

    Kitchener, Canada Acceldata Full time

    **About Us** Acceldata is the market leader in Enterprise Data Observability. Founded in 2018, Silicon Valley-based Acceldata has developed the world's first Enterprise Data Observability Platform to help build and operate great data products. Enterprise Data Observability is at the intersection of today’s hottest and most crucial technologies such as...

  • Bilingual Customer Success Manager

    5 months ago

    Kitchener, Canada D2L Full time

    D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift. New models of teaching and learning enable a personalized, student-centric experience - and deliver improved retention,...

  • Bilingual Customer Success Manager

    5 months ago

    Kitchener, Canada D2L Full time

    D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift. New models of teaching and learning enable a personalized, student-centric experience - and deliver improved retention,...

  • Customer Success Specialist

    5 months ago

    Kitchener, Canada BinSentry Full time

    **_Customer Success Specialist_** **_ Customer Success Specialist Responsibilities:_** - 3+ years of Customer Success experience or equivalent in Account Management - Assigned 30 customers where by you are directly responsible for the onboarding, health, and expansion - Deliver strong onboarding program to our Customers and Pilots - Offer high...

  • Customer Success Associate

    5 months ago

    Kitchener, Canada BinSentry Full time

    **Customer Success Associate** **_ Customer Success Associate Responsibilities:_** Within First 30 Days - Learn the basics of BinSentry’s products, business model, processes, and customers - Learn how to operate the Hubspot CRM system with great proficiency - Begin resolving inbound customer tickets Within First 60 Days - Resolve incoming tickets with...

  • Customer Success Representative

    5 months ago

    Kitchener, Canada Prospect Full time

    We are a remote startup (headquartered in Canada) building a smart, curious, and driven team that’s making software to help sales reps sell better. Prospect is a lead generation app that helps you find contact data right inside your browser in real-time. The best sales teams from the top tech companies in the world use Prospect to crush their sales...

  • Customer Success Manager

    5 months ago

    Kitchener, Canada DOZR Full time

    DOZR is a marketplace for the online rental of heavy equipment. Our platform helps contractors of all sizes find the equipment rentals they need anywhere, anytime, and instantly compare prices from thousands of equipment suppliers across North America (including peer-to-peer equipment sharing). Founded by experienced construction veterans, DOZR is disrupting...

  • Customer Success Manager

    5 months ago

    Kitchener, Canada DOZR Full time

    DOZR is a marketplace for the online rental of heavy equipment. Our platform helps contractors of all sizes find the equipment rentals they need anywhere, anytime, and instantly compare prices from thousands of equipment suppliers across North America (including peer-to-peer equipment sharing). Founded by experienced construction veterans, DOZR is disrupting...

  • Program Manager, Customer Success

    2 months ago

    Kitchener, Canada D2L Full time

    D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift. New models of teaching and learning enable a personalized, student-centric experience - and deliver improved retention,...

  • Senior Customer Success Manager

    1 month ago

    Kitchener, Ontario, Canada Prospect Full time

    {"title": "Customer Success Manager", "description": "We are a remote startup building a smart and driven team that's making software to help sales reps sell better. Our product, Prospect, is a lead generation app that helps you find contact data right inside your browser in real-time. We're looking for a Customer Success Manager to join our team and help us...

  • Senior Customer Success Manager

    1 month ago

    Kitchener, Ontario, Canada Prospect Full time

    {"title": "Customer Success Manager", "description": "We are a remote startup building a smart and driven team that's making software to help sales reps sell better. Our product, Prospect, is a lead generation app that helps you find contact data right inside your browser in real-time. We're looking for a Customer Success Manager to join our team and help us...

  • Customer Success Specialist

    2 months ago

    Kitchener, Canada D2L Full time

    D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift. New models of teaching and learning enable a personalized, student-centric experience - and deliver improved retention,...

  • Senior Customer Success Manager

    2 months ago

    Kitchener, Canada Prospect Full time

    We are a remote startup (headquartered in Canada) building a smart and driven team that’s making software to help sales reps sell better.Prospect is a lead generation app that helps you find contact data right inside your browser in real-time. The best sales teams in the world use Prospect to crush their sales targets.MORE ABOUT USWe are currently a team...

  • Senior Customer Success Manager

    3 weeks ago

    Kitchener, Ontario, Canada Prospect Full time

    {"title": "Customer Success Manager", "description": "Join Our Team as a Customer Success ManagerWe are a remote startup headquartered in Canada, building a smart and driven team that's making software to help sales reps sell better.Our lead generation app, Prospect, helps you find contact data right inside your browser in real-time. The best sales teams in...

  • Senior Customer Success Manager

    2 weeks ago

    Kitchener, Ontario, Canada Prospect Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Prospect. As a key member of our customer-facing team, you will be responsible for ensuring our customers achieve their goals and get the most out of our product.As a Customer Success Manager, you will work closely with our engineering team to identify and address...