Manager of National Accounts

5 months ago

Kitchener, Canada Flanagan Foodservice Full time

At Flanagan Foodservice, we're more than just the biggest family-owned food distributor in Canada; we're a dynamic hub of innovation, creativity, and a shared passion for delivering exceptional service. For nearly 50 years, we've been on an exciting journey of growth and transformation. The foodservice landscape is thrilling and challenging, and as we reshape our business, we're on the hunt for imaginative minds, business strategists, and food lovers. Are you prepared to be part of the legacy?

**A Culture of Innovation and Creativity**: We value fresh ideas and perspectives, innovation and collaboration, where employees can thrive and make meaningful impact. If you're passionate about making a difference, you'll fit right in.

**Family Values and Professional Opportunities**: Experience the integrity of a family-owned business combined with the exciting growth opportunities of a leading industry player who is scaling up quickly with technology.

**Outstanding Employee Benefits**: From profit-sharing, pension programs and comprehensive health benefits, we invest in your well-being. We celebrate and reward your achievements.

**Personal and Professional Growth**: We champion your growth with a wide range of career advancement opportunities tailored to your strengths and aspirations. There is no better pairing than a foodie with an awesome career in the foodservice industry

We are currently hiring for a Manager of National Accounts. If you’re highly motivated and are ready for an exciting career that will shape the future of the foodservice industry, we want to hear from you.

**Position Summary**:

- The Manager of National Accounts is responsible to oversee and grow the company’s relationships for a group of Multi-Unit chain accounts. This includes customer relationship management, strategic planning and sales growth, and the effective coordination with various departments to ensure a high level of customer satisfaction and profitability.

**Key Responsibilities**:

- Develop and maintain strong, long-term relationships with key accounts.
- Manage a group of key accounts, and monitor performance levels to maximize profitability and ensure customer satisfaction.
- Lead and mentor a high performing team of Account Managers and Administrators for assigned group of key accounts to achieve team and individual goals.
- Gather market knowledge, identify market opportunities, and develop effective strategies to grow profitability share for accounts.
- Collaborate with stakeholders within the client organizations to propose and secure new account agreements.
- Negotiate long-term contracts to preserve the critical areas of our base contracts, to ensure maximum revenue and profitability of new agreements including terms and conditions to minimize company risk.
- Analyze sales and receivables data to identify issues and understand areas for improvement.
- Develop and maintain strong cross-functional relationships with departments including Marketing, Warehousing, Finance, Logistics, and Customer Relations.
- Maintain ongoing knowledge of distribution trends through various forms of media.
- Develop specific boardroom presentations to identify needs and solutions.
- Anticipate customer needs and expectations, and address with a sense of urgency in a timely manner to ensure positive results and service outcomes.
- Other duties as assigned.

**Qualifications**:

- Post-secondary education in business, marketing, or a related field.
- Minimum 8 years of progressive experience in Sales, Marketing, and Customer Service, along with 5 years experience in a leadership role.
- Excellent verbal and written communication, decision-making, and problem solving skills.
- Strong sales, negotiation, relationship building, and closing skills and techniques.
- Strong coaching and mentoring skills to manage the effective performance of direct reports.
- Must possess working knowledge of financial systems including income statements, budgets and modeling.
- Ability to analyze data and develop strategic plans based on insights.
- Strong time-management skills and the ability to work independently with a sense of urgency.
- Experience in additional functional areas within areas including Customer Service, Accounts Receivables, preferred.
- Good understanding of inventory forecasting and management systems, including pull-through programs and general logistics concepts preferred.
- High level of customer focus and attention to details.
- Demonstrated ability to manage and maintain strong relationships to drive sales.
- Results-orientated, and emphasizes safety and quality in all aspects of work.
- Knowledge of Flanagan Foodservice customer segments and distribution practices preferred.
- Solid technical, analytical, and creative abilities.
- Demonstrated ability to work in a collaborative environment, building strong cross-functional relationships at all levels of the organization.
- Class G Driver’s license and the use of a personal

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