Customer Service Coordinator

4 weeks ago

Les Cedres, Canada Canadian Helicopters Full time

Company Description

Canadian Helicopters is a helicopter transportation service, maintenance support and flight training company. In business since 1947, Canadian Helicopters is Canada's largest helicopter operator with over 20 locations across the country and a fleet of nearly 100 single and multi-engine aircrafts.

**We currently have a career opportunity for a Customer Service Coordinator at our main base in Les Cèdres, near Vaudreuil-Dorion.**

**Job Description**:
**Duties and Responsibilities**

There are two parts to this position:
**Customer service**
- Be the contact for all existing and potential customers;
- Manage service requests;
- Perform customer service, be the contact person for internal and external requests;
- Manage reservation schedules and answer questions;
- Manage flight reports (answer questions, plan, organize, control);
- Manage device planning (where they will be deployed, plan, organize, control);
- Perform data entry in the AS400 software and prepare documents for invoicing;
- Manage expense accounts for invoicing (costs vs invoicing);
- Complete submissions
- Ensure good interdepartmental communication.

**Billing**
- Receive, account for, balance, verify flight hours for pilots and entry into the payroll software;
- Scan documents to file in the system;
- Make ends meet;
- Be the link between the operations department and the marketing department regarding invoicing;
- Make invoice estimates;
- Do data entry;
- Produce a monthly summary of flight hours and any other information required for the sales department.

**Qualifications**:

- College diploma in administration or equivalent in experience. 2 years of experience in a Customer Service position is an asset;
- Hold authorization to work in Canada, this position is not available for sponsorship;
- Excellent analytical and communication skills;
- Ability to manage priorities and ability to adapt to changing priorities;
- Good computer skills, MS Office (Word, Excel);
- Knowledge of the AS400 program is an asset;
- Excellent sense of organization and planning;
- Very great attention to detail;
- Aptitude for numbers, precision and analysis.
- Autonomy and initiative;
- Team spirit;
- Good oral and written communication in English and French.

Additional Information
**Work Conditions**:
Status: Full-time, permanent

Location: Les Cèdres, Qc.

Schedule: 40 hours per week, Monday to Friday. Sometimes on call outside office hours.

**Remuneration**:
We offer a flexible benefits program including comprehensive medical and dental coverage, life insurance, short
- and long-term disability insurance and a pension fund plan.

**Working for Canadian Helicopters is**:

- A unique occasion to grow professionally in a dynamic environment full of opportunities.
- Working with passionate, committed people who enjoy surpassing themselves.
- Being part of an organizational culture based on fundamental principles.
- Having an employer of choice offering competitive working conditions.

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