Guest Service Agent
3 weeks ago
We are looking for high-energy team members to join us at The Shore through the winter season on a part-time basis
We need individuals that can deliver exceptional service and experiences to our guests and tenants.
**Requirements**:
- Answer the telephone in a timely manner to address reservation needs, room deliveries, and general guest inquiries. Comfortable with text messaging is an added benefit
- Ability to provide guests with the necessary information that may include restaurant recommendations, driving directions, assistance to local services and transportation alternatives
- Operates the front desk equipment such as the reservation system and key card system
- Practice Safe working habits including bending and lifting (over 50lbs) appropriately to avoid injury
- Thoroughly understand and adhere to proper credit, and cash handling policies and procedures
- Understands room status and room status tracking
- Knows room locations, types of rooms available, and room rates for both short and long term inquiries and needs
- Inspection of suites to ensure cleaning standards are of the highest quality for our guests arrival
General
**Responsibilities**:
- Always greet guests in a friendly and professional manner using the guest’s name at every opportunity
- Perform accurate check in’s and check-outs of guests and tenants
- Provide quotes for room rates for both long
- and short-term needs, up-sell guests when possible
- Provide administrative support to management
- Process guest arrivals and departures
- Coordinate room assignments and pre-arrivals
- Knows all safety and emergency procedures
- Maintains the cleanliness of the overall property and common areas
Skills and QualificationsGuest Services Representative
- A team player and a self-starter, yet able to work independently
- Excellent communication skills
- Professional attitude
- Effective conflict management and decision-making
- Previous experience in customer service is an asset
**Job Types**: Full-time, Part-time
Part-time hours: 20-40 per week
**Salary**: $17.50-$19.50 per hour
Schedule:
- 8 hour shift
- Evening shift
- Morning shift
- Weekend availability
Supplemental pay types:
- Overtime pay
Work Location: In person
Expected start date: 2023-06-12
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