Guest Service Associate

3 weeks ago

West Kelowna, Canada Mission Hill Winery Full time

Guest Service Associate

Job Type: Seasonal (June – October 2024) Full-Time & Part-Time
Mission Hill Family Estate Winery
West Kelowna, Okanagan Valley, British Columbia

Be part of the next great story in wine

Mission Hill Family Estate:

Over 40 years ago, we founded our family winery with an audacious dream – to redefine what’s possible for Canadian wine in the eyes of the world. With a deep commitment to the Okanagan region, and a relentless passion to produce wines that can stand alongside the best in the world, our wines are crafted with bold precision and an uncompromising respect for the diverse vineyards and micro-climates here.

The Life of the Guest Service Associate:

Utilize extensive guest services and administration skills to guide guests through services offered by the winery to meet their unique needs. Respond to general inquires via phone call or email regarding shipment status, restaurant reservations, events, wine experiences & tours, providing options and secure bookings. Facilitate information regarding local accommodations, dining and tourism as requested. Inbound new sign-ups & sales and build a guest experience relationship with wine club members. Maintain an understanding of guest services according to administrative standards, adhering to company procedures and policies.

What We’re Looking For:

Minimum of 1 year of experience working in a hospitality environment and in an administrative position. Strong organizational and time management skills (organize, prioritize, multi-task and meet deadlines) in a fast-paced environment. Strong computer skills. Open and flexible schedule for the duration of the season. Enthusiastic and welcoming attitude. Professional and gracious demeanor in all mediums of communication (phone, email, face-to-face)

What We Offer:

Comprehensive paid training and access to extensive wine education Possibility of extension to contract or progression to fulltime/permanent and expansion to other wineries. Competitive wage Discounts at the Terrace Restaurant, Events, wine tour experiences, and at our Boutique on gifts and wine. Free tastings for you and your guests. The opportunity to work in a “Post Card” setting on our iconic property.

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