Guest Service Agent

4 weeks ago

Kelowna, Canada Eldorado Resort Full time

**Business Operating Name**:Manteo Resort

**Position Title**: Guest Services Agent

**Number of Available Position(s)**:2

**Terms of Employment**: permanent, full-time

**Hours**: 30 - 40 hours per week

**Wage**: $18.00 - $18.50 per hour

**Benefits**:

- Staff accommodation
- Extended Health and Dental Benefits
- Employee and Family Assistance Program
- Employee discounts on accommodations, dining and marina at our sister properties (Hotel Eldorado, Manteo Resort and Eldorado Marina, Four Points by Sheraton, Hampton Inn & Suites Kelowna Airport, and Home2Suites Fort St John)

**Language of work**:English

**Work Location**:3762 Lakeshore Road, Kelowna BC, V1W 3L4

**Company Profile**:
Our spectacular Manteo Resort is situated right on the shores of Okanagan Lake, a few kilometers south of the William R. Bennet Bridge. Manteo Resort is part of the Eldorado Resort brand, which includes Hotel Eldorado and Eldorado Marina, with world-class amenities including multiple outlets, gyms, indoor and outdoor pools, boardwalk, tennis courts, and a private beach.

The Kelowna dining landscape is a celebration of the stunning beauty and rich natural bounty of the Okanagan Valley. Ever faithful to our locale, the restaurants at the Manteo Resort and Hotel Eldorado celebrate fresh, regional farm-to-table ingredients and local Okanagan wines with enchanting views of our surroundings.

**Job Description and Responsibilities**:
Under the guidance of the Front Office Manager, the Guest Services Agent (GSA) will be responsible for providing courteous, prompt, professional and attentive service up to hotel standards at all times. The GSA is expected to go above and beyond to ensure that guests experience our singularly unique lakeside hospitality.
- You will be responsible for performing the following tasks to the highest standard:_
- Consistently provide a high level of customer service to all guests and crew
- Ensure an efficient reception experience for guests, including check in/out, and complete audit procedures as required
- Accommodates any special requests whenever possible
- Communicates information to the appropriate hotel personnel/departments
- Works closely with the Housekeeping Department on room status reports
- Maintains guest room key storage and supervises access to internet
- Ensure duty managers are kept fully aware of any relevant feedback from guests and other departments
- Achieve positive outcomes from guest requests in a timely and efficient matter
- Demonstrate knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge as necessary to perform daily duties
- Maximize room occupancy and practice up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with hotel credit policy
- Accurately notes and enters guest parking passes (seasonal)
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company policies and procedures

**Skills Requirements**:

- Prior experience in a hospitality guest service position
- Positive attitude and excellent communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Ability to work on your own and as part of a team
- Ability to stand for long periods of time
- Competent level of computer proficiency
- Ability to work flexible shifts, including evenings, weekends and holidays

**Education Requirements**:

- Completion of secondary school or equivalent

**Contact information/how to apply**:
Company Address: 3762 Lakeshore Road, Kelowna BC, V1W 3L4
Phone: 250-860-1031

y8d0ZzkPlg

  • Guest Service Agent

    3 weeks ago

    Kelowna, Canada Holiday Inn Express & Suites Hotel, Kelowna Full time

    **Who You Are** We are looking for people with excellent customer service and communication skills to fill the shoes of an excellent Guest Service Agent to be the first point of contact for our guests at our Holiday Inn Express & Suites Kelowna property. Guest Service is a crucial part of our overall operation and there is never a dull moment! At the...

  • Guest Service Agent

    7 days ago

    Kelowna, Canada Hampton Inn & Suites by Hilton Kelowna Airport Full time

    If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you. The Hampton Inn & Suites - Kelowna Airport is currently looking to fill the role of Guest Service Agent. We are also on a bus route, with a stop just outside of the hotel, and are offering shared staff...

  • Guest Service Agent

    4 days ago

    Kelowna, British Columbia, Canada Eldorado Resort Full time

    Business Operating Name:Manteo ResortPosition Title: Guest Services AgentNumber of Available Position(s):2Terms of Employment: permanent, full-timeHours: hours per weekWage: $ $18.50 per hourBenefits: Staff accommodation Extended Health and Dental Benefits Employee and Family Assistance Program Employee discounts on accommodations, dining and marina at our...

  • Guest Service Agent

    4 weeks ago

    Kelowna, Canada Holiday Inn Express & Suites Hotel Full time

    We are looking for someone passionate about hospitality to join our Guest Services team at the Holiday Inn Express & Suites - Kelowna! The Guest Service Agent will be responsible for welcoming our guests and accurately verifying all information during the check-in/check-out process. In this role, accuracy and accountability are key. This is the ideal...

  • Guest Service Agent

    5 days ago

    Kelowna, British Columbia, Canada Holiday Inn Express & Suites Hotel Full time

    We are looking for someone passionate about hospitality to join our Guest Services team at the Holiday Inn Express & Suites KelownaThe Guest Service Agent will be responsible for welcoming our guests and accurately verifying all information during the checkin/checkout process. In this role, accuracy and accountability are key. This is the ideal position for...

  • Guest Services Agent

    7 days ago

    Kelowna, Canada Accent Inns Inc. Full time

    **Are You the Duck We are Looking For? Take a gander at this post...** Accent Inns, the hotel with a rubber duck in every room, is searching for a **Guest Services Agent (Full Time/Seasonal) **to join our flock of totally unique and fun-loving individuals at our** Kelowna **location. Accent Inns is a family-owned, BC-based hospitality company that LEADS...

  • Guest Services Agent

    4 days ago

    Kelowna, British Columbia, Canada Accent Inns Inc. Full time

    Are You the Duck We are Looking For? Take a gander at this post...Accent Inns, the hotel with a rubber duck in every room, is searching for a Guest Services Agent (Full Time/Seasonal) to join our flock of totally unique and fun-loving individuals at our Kelowna location.Accent Inns is a family-owned, BC-based hospitality company that LEADS WITH LOVE and our...

  • Guest Services Agent

    5 days ago

    West Kelowna, British Columbia, Canada The Cove Lakeside Resort Full time

    The Cove Lakeside Resort located in West Kelowna, British Columbia's beautiful Okanagan Valley is a luxury all-suite resort. With a tranquil waterfront setting and majestic views of Okanagan Lake, we are a place where the beauty and solitude of nature is just 15 minutes from the shops and restaurants of downtown Kelowna.The Cove Lakeside Resort provides...

  • Guest Service Agent

    3 weeks ago

    Kelowna, Canada Appelt Properties Full time

    We are looking for high-energy team members to join us at The Shore through the winter season on a part-time basis! We need individuals that can deliver exceptional service and experiences to our guests and tenants. **Requirements**: - Answer the telephone in a timely manner to address reservation needs, room deliveries, and general guest inquiries....

  • Guest Services Agent

    2 weeks ago

    West Kelowna, Canada The Cove Lakeside Resort Full time

    The Cove Lakeside Resort located in West Kelowna, British Columbia’s beautiful Okanagan Valley is a luxury all-suite resort. With a tranquil waterfront setting and majestic views of Okanagan Lake, we are a place where the beauty and solitude of nature is just 15 minutes from the shops and restaurants of downtown Kelowna. The Cove Lakeside Resort provides...

  • Guest Services Supervisor

    2 months ago

    Kelowna, Canada Argus Properties Full time

    Our spectacular Eldorado Resort is situated right on the shores of Okanagan Lake, a few kilometers south of the William R. Bennett bridge. Eldorado Resort consists of Hotel Eldorado, Manteo, and Eldorado Marina, with world-class amenities including multiple outlets, gyms, indoor and outdoor pools, boardwalk, tennis courts, and a private beach. If you are...

  • Guest Services Supervisor

    3 weeks ago

    Kelowna, Canada Argus Properties Full time

    Our spectacular Eldorado Resort is situated right on the shores of Okanagan Lake, a few kilometers south of the William R. Bennett bridge. Eldorado Resort consists of Hotel Eldorado, Manteo, and Eldorado Marina, with world-class amenities including multiple outlets, gyms, indoor and outdoor pools, boardwalk, tennis courts, and a private beach. If you are...

  • Guest Services Supervisor

    3 weeks ago

    Kelowna, British Columbia, Canada Eldorado Resort Full time

    Our spectacular Eldorado Resort is situated right on the shores of Okanagan Lake, a few kilometers south of the William R. Bennett bridge. Eldorado Resort consists of Hotel Eldorado, Manteo, and Eldorado Marina, with world-class amenities including multiple outlets, gyms, indoor and outdoor pools, boardwalk, tennis courts, and a private beach.If you are...

  • Guest Services Supervisor

    2 months ago

    Kelowna, British Columbia, Canada Eldorado Resort Full time

    Our spectacular Eldorado Resort is situated right on the shores of Okanagan Lake, a few kilometers south of the William R. Bennett bridge. Eldorado Resort consists of Hotel Eldorado, Manteo, and Eldorado Marina, with world-class amenities including multiple outlets, gyms, indoor and outdoor pools, boardwalk, tennis courts, and a private beach.If you are...

  • Guest Services Supervisor

    5 days ago

    Kelowna, British Columbia, Canada Argus Properties Full time

    Our spectacular Eldorado Resort is situated right on the shores of Okanagan Lake, a few kilometers south of the William R. Bennett bridge. Eldorado Resort consists of Hotel Eldorado, Manteo, and Eldorado Marina, with world-class amenities including multiple outlets, gyms, indoor and outdoor pools, boardwalk, tennis courts, and a private beach. If you are...

  • Service Agent, Guests

    2 weeks ago

    Kelowna, Canada Fairfield Inn by Marriott Full time

    Work Term: Permanent - Work Language: English - Hours: 40 hours per week - Education: Secondary (high) school graduation certificate - Experience: 7 months to less than 1 year - or equivalent experience **Work setting**: - Hospitality industry - Urban area - Hotel, motel, resort **Tasks**: - Register arriving guests and assign rooms - Process group...

  • Guest Service Expert

    2 weeks ago

    Kelowna, Canada Delta Grand Okanagan Resort and Conference Centre Full time

    **Live Fully at Marriott International - #1 Leader in Hospitality** At **Marriott International**, you have the opportunity to grow in your career, work with teammates that feel like family, and help make our world a better place. **Delta Hotels by Marriott Grand Okanagan Resort** located at **1310 Water St**, **Kelowna**, **BC**, **V1Y 9P3 **is hiring a...

  • Guest Service Expert

    2 weeks ago

    Kelowna, Canada Marriott International, Inc Full time

    **Additional Information** Pay: $16.75-$16.75/hour Position: Banquet Server Part Time **Job Number** 24014242 **Job Category** Food and Beverage & Culinary **Location** Delta Hotels Grand Okanagan Resort, 1310 Water Street, Kelowna, BC, Canada VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Front Desk Agent

    7 days ago

    Kelowna, Canada Ramada Hotel and Conference Centre-Kelowna Full time

    The Ramada Hotel in Kelowna is seeking an experienced Front Desk Agent. Previous Knowledge of Opera PMS system a plus. Audit, balance and report on the various areas of the hotel (e.g. food and beverage outlets, rooms/front desk, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed and to prevent...

  • Guest Service Associate

    2 weeks ago

    Kelowna, Canada Energyplex Full time

    **Guest Service Associates at the Energyplex** are friendly, upbeat individuals with a desire to help guests have fun! We are looking for someone who brings a fun energy to the environment, who is outgoing, loves meeting new people, and is not afraid to step outside of their comfort zone. You will operate all of our entertainment activities and are...