Guest Services Manager

1 week ago

Kelowna, Canada Hilton Garden Inn Kelowna Full time

**Guest Services Managers **serve as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided.

**Core Work Activities**
- Serves as a leader in displaying outstanding hospitality skills.
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Understands employee positions well enough to perform duties in employees' absence.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Responds to and handles guest problems and complaints.
- Empowers employees to provide excellent customer service.
- Supervises on-going training initiatives and conducts training when appropriate.
- Employee performance appraisals, providing feedback as needed.
- Performs Front Desk duties in high demand times.

Pay: $20.00-$25.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Kelowna, BC V1X 4J2: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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