Guest Service Agent

2 weeks ago

Kelowna, Canada Hampton Inn & Suites by Hilton Kelowna Airport Full time

If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you. The Hampton Inn & Suites - Kelowna Airport is currently looking to fill the role of Guest Service Agent.

We are also on a bus route, with a stop just outside of the hotel, and are offering shared staff accommodation. Our complimentary shuttle also picks up our employees from the bus loop at UBCO

**What will you be doing?**
- Welcome and acknowledge guests
- Anticipate and address guests' service needs
- Process all guest check-ins, check-outs, and create new reservations
- Secure payment; activate/reissue room keys following hotels policies and procedures
- Coordinate with Housekeeping to track room status and guest concerns
- Demonstrate knowledge of hotel room categories, room rates, packages, and promotions
- Maintain confidentiality of proprietary information
- Perform other reasonable job duties as requested by Supervisors and Managers
- Available to work varied shifts: days, evenings, weekends and holidays

**What are we looking for?**
- High School graduation required
- Valid BC Class 5 driver’s license
- Previous hotel experience is an asset
- Commitment to delivering a high level of customer service
- Superhost training is an asset
- Good computer skills required
- Must be legally eligible to work in Canada without restriction

**Perks**:

- Staff Accommodation
- Extended Health and Dental Benefits
- Employee and Family Assistance Program
- World-wide accommodation and dining discounts with Hilton brands
- Employee discounts on accommodations, dining and marina at our sister properties (Hotel Eldorado, Manteo Resort, Eldorado Marina, and Four Points by Sheraton Kelowna Airport Hotel).
- An excellent work environment, with a focus on staff recognition and teambuilding
- Room for growth and development.

**Don't miss this exciting opportunity to join our Hampton family**

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